Windows Troubleshooting
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Questions and Answers

What is the first step to roll back updates in Windows 10?

  • Open Control Panel
  • Open File Explorer
  • Open the Settings app (correct)
  • Open Task Manager

    • Where can you find the option to uninstall updates in Windows 10?

  • Update & Security in the Settings app (correct)
  • Device Manager
  • Programs and Features in Control Panel
  • Task Scheduler

    • What is the default state of System Protection in Windows 10?

  • Depends on the system
  • Automatically adjusts based on usage
  • Turned off (correct)
  • Turned on

    • How can you turn on System Protection in Windows 10?

    <p>Click the Start menu, type Recovery, select it, then configure System Restore</p> Signup and view all the answers

    What should you do after uninstalling an update in Windows 10?

    <p>Reboot the system</p> Signup and view all the answers

    When might it be necessary to roll back a device driver in Windows 10?

    <p>When a hardware problem is isolated to a faulty device driver</p> Signup and view all the answers

    What utility can be used to change boot attributes in a Windows system?

    <p>System Configuration utility (msconfig.exe)</p> Signup and view all the answers

    How can a problematic service be disabled at boot up in a Windows system?

    <p>Through the System Configuration (msconfig.exe) utility by filtering out Microsoft services and deselecting the appropriate service</p> Signup and view all the answers

    What is a possible consequence of rolling back a driver to the original version detected by Windows in some cases?

    <p>It may fall back to a generic driver, reducing functionality until a proper driver is installed</p> Signup and view all the answers

    What can be used in large-scale networks for corporate patch management solutions in Windows systems?

    <p>Windows Server Update Services (WSUS) and System Center Configuration Manager (SCCM)</p> Signup and view all the answers

    In case of update failure, what can allow for easy restoration using System Restore in a Windows system?

    <p>Turning on System Protection before the update</p> Signup and view all the answers

    What can be used to replace missing critical files without touching data and configuration files in a Windows system?

    <p>Repairing an application</p> Signup and view all the answers

    Which command can be used to boot into Safe Mode with networking enabled in Windows?

    <p>msconfig</p> Signup and view all the answers

    What is the procedure for resetting a Windows profile and backing up user data?

    <p>Use the Control Panel to create a new user profile and manually transfer data</p> Signup and view all the answers

    What are common symptoms of virus infection, as per CompTIA 220-1002 exam?

    <p>Unexplained data loss, unusual hard drive activity, and unexpected changes in file sizes</p> Signup and view all the answers

    What is the function of Windows Defender Security Center in identifying security measures?

    <p>It provides real-time protection against software threats and monitors firewall settings</p> Signup and view all the answers

    What is the process for exiting Safe Mode and removing the Safe Mode boot entry in Windows?

    <p>Use the System Configuration tool to change the boot settings</p> Signup and view all the answers

    What is the complexity of user profile management and its relevance for the CompTIA A+ exam?

    <p>It involves understanding profile backup procedures and is a key topic in the CompTIA A+ exam</p> Signup and view all the answers

    What does the disappearance of the virus scanner icon from the system tray indicate?

    <p>The system may be potentially infected with a virus</p> Signup and view all the answers

    How can overlays, the next generation of pop-ups, be avoided?

    <p>Using JavaScript toggle plug-ins</p> Signup and view all the answers

    What is pharming?

    <p>A form of redirection often used for malicious purposes</p> Signup and view all the answers

    What is the purpose of pop-up blockers?

    <p>To prevent pop-ups and pop-unders from appearing</p> Signup and view all the answers

    How can security alerts, often disguised as phony threats, affect users?

    <p>By keeping them on their toes</p> Signup and view all the answers

    What is the purpose of quarantining infected systems?

    <p>To prevent the spread of the virus within the network and beyond</p> Signup and view all the answers

    How can an application be disabled from the Registry keys or the Startup folders?

    <p>By accessing the Boot tab in System Configuration and selecting the application</p> Signup and view all the answers

    How can Safe Mode be accessed in the Windows Recovery Environment?

    <p>By selecting Reboot while holding the Shift key, then Troubleshoot, Advanced Options, See More Recovery Options, Startup Settings, and Restart</p> Signup and view all the answers

    Which utility can be used to set Safe Mode?

    <p>bcdedit.exe</p> Signup and view all the answers

    What does Safe Mode display at the top of the screen?

    <p>Windows build and release information</p> Signup and view all the answers

    Which option can be selected from the Startup Settings to boot into Safe Mode?

    <p>Enable Safe Mode</p> Signup and view all the answers

    In which tab can Safe Boot options be accessed?

    <p>Boot</p> Signup and view all the answers

    Is it possible to roll back updates in Windows 10 by uninstalling them through the Settings app?

    <p>True</p> Signup and view all the answers

    Is System Protection turned on by default in Windows 10?

    <p>False</p> Signup and view all the answers

    Can third-party updates be uninstalled from the Programs and Features - Uninstall or Change a Program screen?

    <p>True</p> Signup and view all the answers

    Is it necessary to have System Protection turned on before using System Restore to revert to an earlier time?

    <p>True</p> Signup and view all the answers

    Is it sometimes necessary to roll back a device driver to a prior version when isolating a hardware problem?

    <p>True</p> Signup and view all the answers

    Is it a good idea to reboot after uninstalling an update in Windows 10?

    <p>True</p> Signup and view all the answers

    Troubleshooting Windows Booting and Profiles requires knowledge of advanced command-line commands.

    <p>True</p> Signup and view all the answers

    The procedure for deleting and resetting a local or roaming user profile is the same for both types of profiles.

    <p>False</p> Signup and view all the answers

    The complexity of user profile management is not relevant for the CompTIA A+ exam.

    <p>False</p> Signup and view all the answers

    The term 'virus' is used interchangeably with 'malware' in the text.

    <p>False</p> Signup and view all the answers

    Windows Defender Security Center is primarily focused on identifying and addressing hardware security vulnerabilities.

    <p>False</p> Signup and view all the answers

    Symptoms of virus infection are not important to be familiar with for the CompTIA 220-1002 exam.

    <p>False</p> Signup and view all the answers

    Pop-ups and pop-unders are frustrating and risky, often displaying unwanted ads or applets.

    <p>True</p> Signup and view all the answers

    Pharming is a form of redirection where traffic intended for one host is sent to another, often used for malicious purposes such as tricking users into giving their credentials.

    <p>True</p> Signup and view all the answers

    The CERT organization monitors and tracks viruses, providing regular reports on its website to verify the authenticity of virus warnings.

    <p>True</p> Signup and view all the answers

    Disregarding hoaxes and checking the CERT site before forwarding suspicious emails helps prevent widespread panic and keeps users focused on productive tasks.

    <p>True</p> Signup and view all the answers

    Some enterprises have a zero-tolerance policy for infected systems, resulting in their physical destruction.

    <p>True</p> Signup and view all the answers

    Security alerts, often disguised as phony threats, are used to keep people on their toes, with popular hoaxes like Goodtimes and Irina viruses.

    <p>True</p> Signup and view all the answers

    Disabling a problematic service at boot up can only be done through the System Configuration (msconfig.exe) utility and not through the Services snap-in under Computer Management

    <p>False</p> Signup and view all the answers

    The bcdedit.exe utility is used to change boot attributes in a Windows system

    <p>True</p> Signup and view all the answers

    Large-scale networks may use third-party patch-management solutions specific to applications like Adobe or Autodesk

    <p>True</p> Signup and view all the answers

    Rolling back a driver to the original version detected by Windows will never result in reduced functionality until a proper driver is installed

    <p>False</p> Signup and view all the answers

    Repairing an application can only be done to replace missing critical files without touching data and configuration files

    <p>False</p> Signup and view all the answers

    Windows 10 automatically installs updates by default to keep the system up-to-date and does not require manual intervention

    <p>True</p> Signup and view all the answers

    Disabling an application can be done by pressing Ctrl+Shift+Esc, selecting the Startup tab, right-clicking the application, and selecting Disable.

    <p>True</p> Signup and view all the answers

    Safe Mode can be set using the bcdedit.exe utility, by entering bcdedit /SET {default} SAFEBOOT MINIMAL in a command prompt.

    <p>True</p> Signup and view all the answers

    Safe Mode displays 'Safe Mode' in all corners and the Windows build and release information at the top of the screen.

    <p>True</p> Signup and view all the answers

    The Startup tab in Task Manager allows disabling applications from all these locations and shows their impact on the startup/login process.

    <p>True</p> Signup and view all the answers

    Applications that slow down the login process can be disabled from the Registry keys or the Startup folders.

    <p>True</p> Signup and view all the answers

    Safe Mode can also be accessed in the Windows Recovery Environment, by selecting Reboot while holding the Shift key, then Troubleshoot, Advanced Options, See More Recovery Options, Startup Settings, and Restart.

    <p>True</p> Signup and view all the answers

    Explain the potential consequences of disregarding hoaxes and forwarding suspicious emails without checking the CERT site first.

    <p>Disregarding hoaxes and forwarding suspicious emails without checking the CERT site first can lead to widespread panic, loss of productivity, and potentially falling victim to phishing or malware attacks.</p> Signup and view all the answers

    Describe the purpose of quarantining infected systems in the context of network security.

    <p>Quarantining infected systems helps prevent the spread of viruses within the network and beyond, protecting other systems from being compromised and minimizing the potential impact of the infection.</p> Signup and view all the answers

    How can pop-up blockers contribute to a safer browsing experience?

    <p>Pop-up blockers can prevent the display of unwanted ads or applets, reducing the risk of encountering malicious content and enhancing the overall browsing security.</p> Signup and view all the answers

    What is the role of the CERT organization in the context of virus monitoring and tracking?

    <p>The CERT organization monitors and tracks viruses, providing regular reports on its website to verify the authenticity of virus warnings and to help users stay informed about potential security threats.</p> Signup and view all the answers

    Explain the concept of pharming and its potential impact on users.

    <p>Pharming is a form of redirection where traffic intended for one host is sent to another, often used for malicious purposes such as tricking users into giving their credentials. This can lead to unauthorized access to sensitive information and compromise user security.</p> Signup and view all the answers

    Discuss the potential security risks associated with affiliate redirection.

    <p>Affiliate redirection subtly redirects users to a site with an affiliate link attached, crediting commissions to the person who redirected the browser. This can potentially expose users to untrusted sites and increase the risk of falling victim to scams or fraudulent activities.</p> Signup and view all the answers

    What are the steps to roll back updates in Windows 10 through the Settings app?

    <p>Open Settings app, go to Update &amp; Security, then View Update History, select Uninstall Updates, choose the update, and click Uninstall.</p> Signup and view all the answers

    What is an alternative method to uninstalling an update in Windows 10?

    <p>Using System Restore to revert to an earlier time before the update, if System Protection was turned on before the update was installed.</p> Signup and view all the answers

    What is the default state of System Protection in Windows 10?

    <p>System Protection in Windows 10 is turned off by default.</p> Signup and view all the answers

    When might it be necessary to roll back a device driver in Windows 10?

    <p>When isolating a hardware problem to a faulty device driver, it is sometimes necessary to roll back the current driver to a prior version.</p> Signup and view all the answers

    What should you do after uninstalling an update in Windows 10?

    <p>After uninstalling an update, it’s a good idea to reboot before testing to see if it fixed the issue.</p> Signup and view all the answers

    How can overlays, the next generation of pop-ups, be avoided?

    <p>Overlays, the next generation of pop-ups, can be avoided by using pop-up blockers and being cautious of suspicious websites.</p> Signup and view all the answers

    Explain the process for disabling a service in Windows using the Computer Management tool and changing the Startup Type to Disable in the Properties.

    <p>To disable a service in Windows, you can right-click the Start menu, select Computer Management, then Services, and change the Startup Type to Disable in the Properties.</p> Signup and view all the answers

    Describe how to access Safe Mode in the Windows Recovery Environment and boot into Safe Mode.

    <p>Safe Mode can be accessed in the Windows Recovery Environment by selecting Reboot while holding the Shift key, then Troubleshoot, Advanced Options, See More Recovery Options, Startup Settings, and Restart. From there, option 4, Enable Safe Mode, can be selected to boot into Safe Mode.</p> Signup and view all the answers

    What are the different Safe Mode options available and what are their specific purposes in troubleshooting?

    <p>The different Safe Mode options include Safe Mode, Safe Mode with Networking, Safe Mode with Command Prompt, etc. Each option serves specific purposes in troubleshooting, such as enabling networking or accessing the command prompt.</p> Signup and view all the answers

    How can the bcdedit.exe utility be used to set Safe Mode in a Windows system?

    <p>The bcdedit.exe utility can be used to set Safe Mode in a Windows system by entering 'bcdedit /SET {default} SAFEBOOT MINIMAL' in a command prompt.</p> Signup and view all the answers

    What are the various ways to disable applications that slow down the login process in Windows?

    <p>Applications that slow down the login process can be disabled from the Registry keys, the Startup folders, and also from the Startup tab in Task Manager which allows disabling applications and shows their impact on the startup/login process.</p> Signup and view all the answers

    Why is Safe Mode useful and what information does it display on the screen when booted into Safe Mode?

    <p>Safe Mode is useful for troubleshooting and bypassing settings, drivers, or parameters causing trouble during a normal boot. When booted into Safe Mode, it displays 'Safe Mode' in all corners and the Windows build and release information at the top of the screen.</p> Signup and view all the answers

    Explain the process for exiting Safe Mode and removing the Safe Mode boot entry in Windows.

    <p>To exit Safe Mode and remove the Safe Mode boot entry in Windows, you can use the System Configuration utility. Open the 'Run' dialog, type 'msconfig', and hit Enter. In the 'Boot' tab, uncheck the 'Safe boot' option and click 'OK'. Restart your computer to exit Safe Mode.</p> Signup and view all the answers

    What are the steps to reset a Windows profile and backup user data?

    <p>To reset a Windows profile and backup user data, you can create a new user account, transfer the user's data to the new account, and then delete the old user profile. Backup user data by copying important files and folders to an external storage device.</p> Signup and view all the answers

    Explain the procedure to delete and reset a local or roaming user profile.

    <p>To delete and reset a local or roaming user profile, you can use the 'System Properties' window. Navigate to 'Control Panel &gt; System and Security &gt; System', click on 'Advanced system settings', go to the 'User Profiles' section, select the profile to delete, and click 'Delete'. After deleting the profile, create a new one if needed.</p> Signup and view all the answers

    What is the relevance of user profile management for the CompTIA A+ exam?

    <p>User profile management is relevant for the CompTIA A+ exam as it tests candidates on their knowledge of troubleshooting Windows booting and profiles, including user profile reset procedures and troubleshooting network-based roaming profile issues.</p> Signup and view all the answers

    What are the common symptoms of virus infection as per the CompTIA 220-1002 exam?

    <p>Common symptoms of virus infection as per the CompTIA 220-1002 exam include slow system performance, unexpected pop-ups, changes to browser settings, and unusual network activity.</p> Signup and view all the answers

    What are the functions of Windows Defender Security Center in identifying security measures?

    <p>Windows Defender Security Center functions to identify and address security vulnerabilities, provide real-time protection against threats, offer firewall and network protection, and manage security settings in Windows.</p> Signup and view all the answers

    Explain how to disable a problematic service at boot up in a Windows system using the System Configuration utility (msconfig.exe) and the Services snap-in under Computer Management, and compare the two methods.

    <p>To disable a problematic service at boot up using the System Configuration utility (msconfig.exe), you would filter out Microsoft services and deselect the appropriate service. On the other hand, using the Services snap-in under Computer Management allows for remote service disabling and offers a different method for achieving the same outcome.</p> Signup and view all the answers

    Describe the process of rolling back a driver to the original version detected by Windows and the potential consequences of doing so.

    <p>Rolling back a driver to the original version detected by Windows involves accessing the Device Manager, locating the specific device, opening its Properties, and selecting the Roll Back Driver option. However, in some cases, this may result in falling back to a generic driver, reducing functionality until a proper driver is installed.</p> Signup and view all the answers

    Explain how to update the boot order in a multi-boot installation using the bcdedit.exe utility and the System Properties on the Advanced tab, and discuss the advantages of each method.

    <p>Updating the boot order in a multi-boot installation using the bcdedit.exe utility allows for altering boot attributes and offers a versatile tool for changing boot options. Alternatively, accessing the System Properties on the Advanced tab provides a user-friendly interface for updating the boot order.</p> Signup and view all the answers

    Discuss the importance of applying updates in fixing problems in a Windows system, and explain the role of corporate patch-management solutions like Windows Server Update Services (WSUS) and System Center Configuration Manager (SCCM) in large-scale networks.

    <p>Applying updates in a Windows system is crucial for fixing problems, and Windows 10 automatically installs updates by default to keep the system up-to-date. Large-scale networks may utilize corporate patch-management solutions like Windows Server Update Services (WSUS) or System Center Configuration Manager (SCCM) to efficiently manage and distribute updates.</p> Signup and view all the answers

    Explain the process of repairing an application in a Windows system, and compare it to the process of updating the boot order in a multi-boot installation.

    <p>Repairing an application in a Windows system involves replacing missing critical files without affecting data and configuration files. This process differs from updating the boot order in a multi-boot installation, as it focuses on application-specific file restoration rather than system boot configuration.</p> Signup and view all the answers

    Describe the process of disabling a Windows service using the System Configuration utility (msconfig.exe) and the Services snap-in under Computer Management, and highlight the differences between the two methods.

    <p>Disabling a problematic service at boot up using the System Configuration utility (msconfig.exe) involves filtering out Microsoft services and deselecting the appropriate service. In contrast, using the Services snap-in under Computer Management offers a method for remote service disabling and provides a different interface for managing services.</p> Signup and view all the answers

    Disabling an application can be done by pressing Ctrl+Shift+Esc, selecting the Startup tab, right-clicking the application, and selecting ______.

    <p>Disable</p> Signup and view all the answers

    Safe Mode can be accessed in the Windows Recovery Environment, by selecting Reboot while holding the Shift key, then Troubleshoot, Advanced Options, See More Recovery Options, Startup Settings, and ______.

    <p>Restart</p> Signup and view all the answers

    Safe Mode is useful for troubleshooting and bypassing settings, drivers, or parameters causing trouble during a normal ______.

    <p>boot</p> Signup and view all the answers

    Safe Mode displays ______ in all corners and the Windows build and release information at the top of the screen.

    <p>Safe Mode</p> Signup and view all the answers

    Safe Mode options include Safe Mode, Safe Mode with Networking, Safe Mode with Command Prompt, etc., each serving specific purposes in ______.

    <p>troubleshooting</p> Signup and view all the answers

    From the Startup Settings, various boot modes can be accessed, such as Enable Debugging, Enable Boot Logging, Enable Low-Resolution Video, etc., which assist in ______ and solving issues.

    <p>troubleshooting</p> Signup and view all the answers

    Rolling back a driver to the original version detected by Windows may result in reduced functionality until a proper driver is installed

    <p>possible</p> Signup and view all the answers

    Windows 10 automatically installs ______ by default to keep the system up-to-date

    <p>updates</p> Signup and view all the answers

    Large-scale networks may use corporate ______ solutions like Windows Server Update Services (WSUS) or System Center Configuration Manager (SCCM)

    <p>patch-management</p> Signup and view all the answers

    Third-party patch-management ______ specific to applications like Adobe or Autodesk may be used in organizations

    <p>solutions</p> Signup and view all the answers

    In case of update ______, turning on System Protection before the update allows for easy restoration using System Restore

    <p>failure</p> Signup and view all the answers

    The ______ utility can also be used to change boot attributes, offering a versatile tool for altering boot options

    <p>bcdedit.exe</p> Signup and view all the answers

    Pop-up blockers are used to prevent ______ from appearing in most current browsers

    <p>pop-ups and pop-unders</p> Signup and view all the answers

    Overlays, the next generation of pop-ups, can be avoided using JavaScript toggle plug-ins, but this may break the web page if it requires ______ to be displayed

    <p>JavaScript</p> Signup and view all the answers

    Pharming is a form of redirection where traffic intended for one host is sent to another, often used for malicious purposes such as tricking users into giving their ______

    <p>credentials</p> Signup and view all the answers

    Security alerts, often disguised as phony threats, are used to keep people on their toes, with popular hoaxes like Goodtimes and Irina ______

    <p>viruses</p> Signup and view all the answers

    The CERT organization monitors and tracks viruses, providing regular reports on its website to verify the authenticity of virus ______

    <p>warnings</p> Signup and view all the answers

    Disregarding hoaxes and checking the CERT site before forwarding suspicious emails helps prevent widespread panic and keeps users focused on ______ tasks

    <p>productive</p> Signup and view all the answers

    Commands to boot into Safe Mode with command prompt and networking enabled

    <p>bcdedit /set safeboot network</p> Signup and view all the answers

    Steps to reset a Windows profile and backup user data

    <p>Control Panel &gt; System &gt; Advanced system settings &gt; User Profiles &gt; Settings &gt; Select profile &gt; Delete &gt; Backup user data</p> Signup and view all the answers

    Procedure to delete and reset a local or roaming user profile

    <p>Control Panel &gt; System &gt; Advanced system settings &gt; User Profiles &gt; Settings &gt; Select profile &gt; Delete</p> Signup and view all the answers

    Common symptoms of virus infection, as per CompTIA 220-1002 exam

    <p>Slow system performance, pop-up ads, unexplained data loss, frequent crashes</p> Signup and view all the answers

    Functions of Windows Defender Security Center in identifying security measures

    <p>Virus and threat protection, device performance and health, firewall and network protection, app and browser control</p> Signup and view all the answers

    Symptoms of virus infection to be familiar with for CompTIA 220-1002 exam

    <p>Slow system performance, pop-up ads, unexplained data loss, frequent crashes</p> Signup and view all the answers

    An alternative to uninstalling an update is to use System Restore to revert to an earlier time before the update. However, System Protection must have been turned on before the update was installed. System Protection in Windows 10 is turned off by default. You can turn it on by clicking the Start menu, then type ______ and select it, then click Configure System Restore, Select the System drive, then Configure, Select Turn on System Protection, and finally click OK. Rolling Back Device Drivers When you isolate a hardware problem to a faulty device driver, it is sometimes necessary to roll back the current driver to a prior version.

    <p>Recovery</p> Signup and view all the answers

    Simply open the Settings app, then Update & Security, then View Update History, then ______ Updates, and finally select the update and choose ______, as shown in Figure 24.32 Figure 24.32 ______ing an Update 1317 On the left of the Installed Updates screen, you can select ______ a Program. This will take you to the Programs and Features - ______ or Change a Program screen. From here, you can uninstall third-party updates. After uninstalling an update, it’s a good idea to reboot before testing to see if it fixed the issue. An alternative to uninstalling an update is to use System Restore to revert to an earlier time before the update. However, System Protection must have been turned on before the update was installed. System Protection in Windows 10 is turned off by default. You can turn it on by clicking the Start menu, then type Recovery and select it, then click Configure System Restore, Select the System drive, then Configure, Select Turn on System Protection, and finally click OK. Rolling Back Device Drivers When you isolate a hardware problem to a faulty device driver, it is sometimes necessary to roll back the current driver to a prior version.

    <p>Uninstall</p> Signup and view all the answers

    When you isolate a hardware problem to a ______ device driver, it is sometimes necessary to roll back the current driver to a prior version.

    <p>faulty</p> Signup and view all the answers

    After uninstalling an update, it’s a good idea to ______ before testing to see if it fixed the issue.

    <p>reboot</p> Signup and view all the answers

    System Protection in Windows 10 is turned off by default. You can turn it on by clicking the Start menu, then type Recovery and select it, then click ______ System Restore, Select the System drive, then ______, Select Turn on System Protection, and finally click OK.

    <p>Configure</p> Signup and view all the answers

    An alternative to uninstalling an update is to use System Restore to revert to an earlier time before the update. However, System Protection must have been turned on before the update was installed. System Protection in Windows 10 is turned off by default. You can turn it on by clicking the Start menu, then type Recovery and select it, then click Configure System Restore, Select the System drive, then Configure, Select Turn on System Protection, and finally click OK.

    <p>Update History</p> Signup and view all the answers

    An X in the notification area over the virus scanner icon or its disappearance from the system tray indicates a potential virus ______

    <p>infection</p> Signup and view all the answers

    Infected systems should be immediately quarantined to prevent the spread of the virus within the network and ______

    <p>beyond</p> Signup and view all the answers

    Some enterprises have a zero-tolerance policy for infected systems, resulting in their physical ______

    <p>destruction</p> Signup and view all the answers

    Common measures to eliminate potential security problems include establishing security policies, updating operating systems, applications, and network ______

    <p>devices</p> Signup and view all the answers

    Pop-ups and pop-unders are frustrating and risky, often displaying unwanted ads or ______

    <p>applets</p> Signup and view all the answers

    The CERT organization monitors and tracks viruses, providing regular reports on its website to verify the authenticity of virus ______

    <p>warnings</p> Signup and view all the answers

    Commands to boot into Safe Mode with command prompt and networking enabled

    <p>bcdedit /set {default} safeboot network</p> Signup and view all the answers

    Steps to reset a Windows profile and backup user data

    <p>copy C:\Users\username C:\backup</p> Signup and view all the answers

    Process for exiting Safe Mode and removing Safe Mode boot entry

    <p>bcdedit /deletevalue {default} safeboot</p> Signup and view all the answers

    Common symptoms of virus infection, as per CompTIA 220-1002 exam

    <p>slow computer performance, unexpected pop-ups, unexplained data loss</p> Signup and view all the answers

    Functions of Windows Defender Security Center in identifying security measures

    <p>real-time protection, firewall and network protection, app and browser control</p> Signup and view all the answers

    Procedure to delete and reset a local or roaming user profile

    <p>Control Panel &gt; System &gt; Advanced system settings &gt; User Profiles &gt; Settings &gt; Select profile &gt; Delete</p> Signup and view all the answers

    Disabling a service can be done by right-clicking the Start menu, selecting ______, then Services, and changing the Startup Type to Disable in the Properties

    <p>Computer Management</p> Signup and view all the answers

    Applications that slow down the login process can be disabled from the ______ keys or the Startup folders

    <p>Registry</p> Signup and view all the answers

    The Startup tab in ______ allows disabling applications from all these locations and shows their impact on the startup/login process

    <p>Task Manager</p> Signup and view all the answers

    Disabling an application can be done by pressing ______, selecting the Startup tab, right-clicking the application, and selecting Disable

    <p>Ctrl+Shift+Esc</p> Signup and view all the answers

    Safe Mode can be accessed in the Windows Recovery Environment, by selecting ______ while holding the Shift key, then Troubleshoot, Advanced Options, See More Recovery Options, Startup Settings, and Restart

    <p>Reboot</p> Signup and view all the answers

    Safe Mode options include Safe Mode, Safe Mode with ______, Safe Mode with Command Prompt, etc., each serving specific purposes in troubleshooting

    <p>Networking</p> Signup and view all the answers

    Rolling back a ______ to the original version detected by Windows is possible, and in some cases it may fall back to a generic ______, reducing functionality until a proper ______ is installed

    <p>driver</p> Signup and view all the answers

    Applying ______ can fix problems and Windows 10 automatically installs ______ by default to keep the system up-to-date

    <p>updates</p> Signup and view all the answers

    Large-scale ______ may use corporate patch-management solutions like Windows Server Update Services (WSUS) or System Center Configuration Manager (SCCM)

    <p>networks</p> Signup and view all the answers

    Third-party patch-management ______ specific to applications like Adobe or Autodesk may be used in organizations

    <p>solutions</p> Signup and view all the answers

    In case of update ______, turning on System Protection before the update allows for easy restoration using System Restore

    <p>failure</p> Signup and view all the answers

    The bcdedit.exe ______ can also be used to change boot attributes, offering a versatile tool for altering boot options

    <p>utility</p> Signup and view all the answers

    An alternative to uninstalling an update is to use System Restore to revert to an earlier time before the update. However, System Protection must have been turned on before the update was installed. System Protection in Windows 10 is turned off by default. You can turn it on by clicking the Start menu, then type ______ and select it, then click Configure System Restore, Select the System drive, then Configure, Select Turn on System Protection, and finally click OK.

    <p>Recovery</p> Signup and view all the answers

    When you isolate a hardware problem to a ______ device driver, it is sometimes necessary to roll back the current driver to a prior version.

    <p>faulty</p> Signup and view all the answers

    After uninstalling an update, it’s a good idea to ______ before testing to see if it fixed the issue.

    <p>reboot</p> Signup and view all the answers

    Rolling Back Device Drivers When you isolate a hardware problem to a faulty device driver, it is sometimes necessary to roll back the current driver to a ______ version.

    <p>prior</p> Signup and view all the answers

    On the left of the Installed Updates screen, you can select Uninstall a Program. This will take you to the Programs and Features - Uninstall or Change a Program screen. From here, you can uninstall ______ updates.

    <p>third-party</p> Signup and view all the answers

    Simply open the Settings app, then Update & Security, then View Update History, then Uninstall Updates, and finally select the update and choose Uninstall, as shown in Figure 24.32 Figure 24.32 Uninstalling an Update 1317

    <p>updates</p> Signup and view all the answers

    Study Notes

    Disabling Services and Applications, and Booting into Safe Mode

    • You can disable a service by right-clicking the Start menu, selecting Computer Management, then Services, and changing the Startup Type to Disable in the Properties.
    • Applications that slow down the login process can be disabled from the Registry keys or the Startup folders.
    • The Startup tab in Task Manager allows disabling applications from all these locations and shows their impact on the startup/login process.
    • Disabling an application can be done by pressing Ctrl+Shift+Esc, selecting the Startup tab, right-clicking the application, and selecting Disable.
    • Safe Mode can be accessed in the Windows Recovery Environment, by selecting Reboot while holding the Shift key, then Troubleshoot, Advanced Options, See More Recovery Options, Startup Settings, and Restart.
    • The Windows Recovery Environment will reboot into the Startup Settings, from where option 4, Enable Safe Mode, can be selected to boot into Safe Mode.
    • From the Startup Settings, various boot modes can be accessed, such as Enable Debugging, Enable Boot Logging, Enable Low-Resolution Video, etc., which assist in troubleshooting and solving issues.
    • Safe Boot options can be accessed from the Boot tab in System Configuration, enabling the selection of different Safe Mode options, similar to the Startup Settings.
    • Safe Mode can also be set using the bcdedit.exe utility, by entering bcdedit /SET {default} SAFEBOOT MINIMAL in a command prompt.
    • Safe Mode is useful for troubleshooting and bypassing settings, drivers, or parameters causing trouble during a normal boot.
    • Safe Mode displays "Safe Mode" in all corners and the Windows build and release information at the top of the screen.
    • Safe Mode options include Safe Mode, Safe Mode with Networking, Safe Mode with Command Prompt, etc., each serving specific purposes in troubleshooting.

    Disabling Services and Applications, and Booting into Safe Mode

    • You can disable a service by right-clicking the Start menu, selecting Computer Management, then Services, and changing the Startup Type to Disable in the Properties.
    • Applications that slow down the login process can be disabled from the Registry keys or the Startup folders.
    • The Startup tab in Task Manager allows disabling applications from all these locations and shows their impact on the startup/login process.
    • Disabling an application can be done by pressing Ctrl+Shift+Esc, selecting the Startup tab, right-clicking the application, and selecting Disable.
    • Safe Mode can be accessed in the Windows Recovery Environment, by selecting Reboot while holding the Shift key, then Troubleshoot, Advanced Options, See More Recovery Options, Startup Settings, and Restart.
    • The Windows Recovery Environment will reboot into the Startup Settings, from where option 4, Enable Safe Mode, can be selected to boot into Safe Mode.
    • From the Startup Settings, various boot modes can be accessed, such as Enable Debugging, Enable Boot Logging, Enable Low-Resolution Video, etc., which assist in troubleshooting and solving issues.
    • Safe Boot options can be accessed from the Boot tab in System Configuration, enabling the selection of different Safe Mode options, similar to the Startup Settings.
    • Safe Mode can also be set using the bcdedit.exe utility, by entering bcdedit /SET {default} SAFEBOOT MINIMAL in a command prompt.
    • Safe Mode is useful for troubleshooting and bypassing settings, drivers, or parameters causing trouble during a normal boot.
    • Safe Mode displays "Safe Mode" in all corners and the Windows build and release information at the top of the screen.
    • Safe Mode options include Safe Mode, Safe Mode with Networking, Safe Mode with Command Prompt, etc., each serving specific purposes in troubleshooting.

    Troubleshooting Windows System Issues

    • Rolling back a driver to the original version detected by Windows is possible, and in some cases it may fall back to a generic driver, reducing functionality until a proper driver is installed
    • Applying updates can fix problems and Windows 10 automatically installs updates by default to keep the system up-to-date
    • Large-scale networks may use corporate patch-management solutions like Windows Server Update Services (WSUS) or System Center Configuration Manager (SCCM)
    • Third-party patch-management solutions specific to applications like Adobe or Autodesk may be used in organizations
    • In case of update failure, turning on System Protection before the update allows for easy restoration using System Restore
    • Repairing an application can be done to replace missing critical files without touching data and configuration files
    • Updating the boot order in a multi-boot installation can be done through the System Configuration utility (msconfig.exe) or the System Properties on the Advanced tab
    • The bcdedit.exe utility can also be used to change boot attributes, offering a versatile tool for altering boot options
    • Disabling a problematic service at boot up can be done through the System Configuration (msconfig.exe) utility by filtering out Microsoft services and deselecting the appropriate service
    • Another way to disable a Windows service is through the Services snap-in under Computer Management, offering a method for remote service disabling

    Troubleshooting Windows Booting and Profiles, Security Issues

    • Commands to boot into Safe Mode with command prompt and networking enabled
    • Rules for troubleshooting issues in different boot modes
    • Steps to boot into Safe Mode using System Configuration
    • Process for exiting Safe Mode and removing Safe Mode boot entry
    • Steps to reset a Windows profile and backup user data
    • Procedure to delete and reset a local or roaming user profile
    • Troubleshooting network-based roaming profile reset
    • Complexity of user profile management and its relevance for CompTIA A+ exam
    • Common symptoms of virus infection, as per CompTIA 220-1002 exam
    • Functions of Windows Defender Security Center in identifying security measures
    • Clarification on the term "virus" and its use in the text
    • Symptoms of virus infection to be familiar with for CompTIA 220-1002 exam

    Troubleshooting Windows System Issues

    • Rolling back a driver to the original version detected by Windows is possible, and in some cases it may fall back to a generic driver, reducing functionality until a proper driver is installed
    • Applying updates can fix problems and Windows 10 automatically installs updates by default to keep the system up-to-date
    • Large-scale networks may use corporate patch-management solutions like Windows Server Update Services (WSUS) or System Center Configuration Manager (SCCM)
    • Third-party patch-management solutions specific to applications like Adobe or Autodesk may be used in organizations
    • In case of update failure, turning on System Protection before the update allows for easy restoration using System Restore
    • Repairing an application can be done to replace missing critical files without touching data and configuration files
    • Updating the boot order in a multi-boot installation can be done through the System Configuration utility (msconfig.exe) or the System Properties on the Advanced tab
    • The bcdedit.exe utility can also be used to change boot attributes, offering a versatile tool for altering boot options
    • Disabling a problematic service at boot up can be done through the System Configuration (msconfig.exe) utility by filtering out Microsoft services and deselecting the appropriate service
    • Another way to disable a Windows service is through the Services snap-in under Computer Management, offering a method for remote service disabling

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    Description

    Test your knowledge of disabling services and applications, and booting into Safe Mode with this quiz. Explore methods to disable services and applications, access Safe Mode through different avenues, and understand the various Safe Mode options for troubleshooting Windows issues.

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