Questions and Answers
What was the primary use of electronic systems until the end of the twentieth century?
What was the result of the introduction of social media into the workplace?
What does the acronym BYOD stand for?
What were the two challenges that records managers faced with the introduction of social media?
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What is an example of a Web 2.0 tool that facilitates communication?
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What is a characteristic of Web 2.0?
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What is another term for Web 2.0 tools?
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What is an example of a category of activity in the Web 2.0 model?
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What is the primary purpose of RSS feeds?
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What is the primary difference between SMS and MMS?
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What is the primary benefit of using text messaging for business marketing?
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What is the primary concern with ephemeral messages?
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What is the primary purpose of Snapchat Memories?
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What is the primary difference between a podcast and a vodcast?
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What is the primary purpose of blogs?
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What is the primary benefit of using wikis and mashups?
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What is the primary concern with text messaging for business marketing?
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What is the expected number of podcast listeners by the end of 2024?
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What is a characteristic of a blog that can damage the trust established within the blog community?
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Which of the following is NOT a microblogging site?
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What is the main purpose of Records Express, the official blog of the Chief Records Office at the National Archives?
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What is a wiki primarily used for in an enterprise setting?
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What is the main feature of a wiki that allows groups to work collaboratively?
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What is the primary use of Pinterest?
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What is the name of the blog hosting 42.9% of all websites on the Internet?
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What is the name of the wiki site that has been online since 2003 and is overseen by a team of administrators?
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What is the main difference between a blog and a microblog?
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What is the name of the wiki software that can be used to facilitate collaboration and knowledge sharing?
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Which type of mashup combines different data types from multiple sources and organizes the information through the browser interface?
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What is a characteristic of virtual worlds, also known as multiuser virtual environments?
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What is an example of a data mashup?
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What is the main purpose of business mashups?
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Which social media platform had the most monthly active users as of January 2024?
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What is the name of the virtual world that hosts venues for celebrities like Snoop Dogg and Paris Hilton and brands like Adidas and Gucci?
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What type of records may need to be managed in virtual worlds?
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What is a benefit of leaders having personal profiles on social media platforms?
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What is the name of the business intelligence (BI) platform that enables the mashup of machine generated intelligence with human intelligence?
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What is the primary concern of records managers in relation to mashups?
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What is the primary characteristic of a folksonomy?
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What is the main purpose of crowdsourcing?
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What is an example of a tool that facilitates web services?
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What is the primary feature of Apple Vision Pro?
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What is a key consideration when selecting a video hosting service?
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What is the primary purpose of videoconferencing platforms?
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What is a potential record that must be managed in videoconferencing?
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What is the main difference between virtual reality and augmented reality?
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What is the primary benefit of using digital volunteers for transcribing and reviewing?
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What is the main purpose of the Ikea Place augmented reality furnishing app?
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What is the primary benefit of using Microsoft 365 suite?
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What is the main difference between cloud computing and local hardware infrastructure?
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What is the primary purpose of business process modeling?
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What is the characteristic of Web 3.0?
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What is the primary benefit of using Google Workspace?
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What is the primary purpose of records management in cloud computing?
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What is the primary benefit of using SmartDraw?
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What is the primary difference between private and public cloud computing?
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What is the primary purpose of Microsoft Syntex?
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What is the primary benefit of using hybrid cloud computing?
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Study Notes
WEB 2.0, Social Media, and Society
- Until the 21st century, electronic systems were mainly used for business transactions, but with the advent of Web 2.0, systems of engagement were introduced, allowing for interactive and dynamic communication.
- Facebook (2004) and YouTube (2005) revolutionized content creation and publishing, transforming traditional communication from authoritarian to democratic and collaborative.
Web 2.0 Tools
- Web 2.0 tools facilitate communication, social networking, and web publishing, including:
- Communication tools: email, instant messaging, chat rooms, RSS (Really Simple Syndication), text messaging (SMS, MMS, iMessage)
- Content creation and self-publishing tools: blogs, microblogs (e.g., Twitter), wikis, mashups
- Interaction and social networking tools: social networks (e.g., Facebook, LinkedIn), virtual worlds (e.g., Second Life), tagging and social bookmarking
- Web services and applications: augmented reality, videoconferencing, virtual office applications, cloud computing, video sharing, business process modeling
Communication Tools
- RSS (Really Simple Syndication) is a web coding format for delivering regularly changing web content to subscribers.
- Text messaging tools:
- SMS (Short Message Service) allows for messages up to 160 characters.
- MMS (Multimedia Messaging Service) allows for sending pictures, videos, or audio content.
- iMessage is a text messaging service for Apple devices, always encrypted and appearing in blue text bubbles.
- Ephemeral messages, such as Snapchat, raise concerns about data privacy, data permanence, and data security.
Content Creation and Self-Publishing Tools
- Blogs (web logs) allow for interactive communication, establishing communities of interest.
- Microblogs (e.g., Twitter) enable short message exchange, often with images or infographics.
- Wikis:
- Allow groups to work collaboratively using a browser.
- Examples: Wikipedia, Wikitravel, enterprise wikis for knowledge sharing and customer self-service portals.
- Mashups:
- Combine data from multiple online sources, such as APIs, web services, and data feeds.
- Types: consumer mashups (e.g., Airbnb), business mashups (e.g., order management systems), data mashups (e.g., InetSoft's business intelligence platform).
Interaction and Social Networking Tools
- Social networks (e.g., Facebook, LinkedIn) facilitate content sharing, interaction, and community development.
- Virtual worlds (e.g., Second Life) enable simultaneous user interaction, 3D graphics, and web-based access.
- Tagging and social bookmarking:
- Folksonomies are user-defined metadata collections (e.g., hashtags).
- Word clouds display terms in a text, with size relative to frequency.
Web Services and Applications
- Augmented reality (AR) technology enhances real-world experiences.
- Video hosting services (e.g., YouTube, Vimeo) store and stream video content.
- Videoconferencing services (e.g., Zoom, Microsoft Teams) facilitate remote meetings, training sessions, and product demonstrations.
- Virtual office applications (e.g., Microsoft 365, Google Workspace) provide remote access to information and collaboration tools.
- Cloud computing delivers hosted services, such as software, storage, and backup, over the Internet.### Cloud Computing
- Cloud computing enables on-demand network access to a shared pool of configurable computing resources with minimal management effort or service provider interaction.
- Types of cloud computing include:
- Private: Services and infrastructure are maintained on a private network.
- Public: Services and infrastructure are provided by third-party cloud providers.
- Hybrid: Includes a variety of public and private options with multiple providers.
- Government: Products and solutions developed specifically for government customers with compliance and security needs.
Business Process Modeling
- A business process is a collection of activities designed to produce a well-defined goal.
- Business process modeling (BPM) aims to improve efficiency and quality.
- Classic tools used in BPM include:
- Flow charts
- Data flow diagrams
- Gantt charts
- Program evaluation and review technique (PERT) diagrams
- New tools are based on the business process modeling notation (BPMN) standard.
- BPM tools can be used to document, simulate, and improve business processes.
- Examples of business process management software include:
- SmartDraw: enables the creation of flowcharts and other process diagrams with templates and collaboration.
- Lucidchart
- Creately
Web 3.0 Tools and Technologies
- Web 3.0 or Web3 is the next iteration of the Web, still developing.
- Web3 characteristics will be discussed in detail in Chapter 7, Emerging and Disruptive Technologies.
- Artificial Intelligence will be addressed in Chapter 12, Data Governance, Automation, and Artificial Intelligence.
- Records and information management (RIM) programs have a symbiotic relationship with continuously evolving technology.
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Description
Learn how Web 2.0 and social media platforms like Facebook and YouTube have transformed the way we communicate and interact with each other.