Chapter 9 Exception Handling

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Questions and Answers

A warehouse operator notices a discrepancy between the system quantity and the physical quantity in a storage bin during picking. Besides noting the difference, what else can the operator enter?

  • A warehouse process type to determine the difference bin.
  • An exception code to determine the follow-up function. (correct)
  • A cost center or project code to which the difference should be charged.
  • Additional product information and specifications.

During picking with RF transactions, what standard functions can be executed in the background when an exception code is entered due to inconsistencies?

  • Create bin replenishment (correct)
  • Cancel warehouse order
  • Adjust delivery document
  • Generate workflow process (correct)
  • Direct picking to another bin (correct)

When creating a custom exception code for unexpected situations, what assignment is possible?

  • Business context
  • Internal exception code (correct)
  • Workflow as follow-up action
  • Follow-on function for status management

When you create a custom exception code, assigning one or more business contexts determines what?

<p>The process for which the exception code can be used (A)</p> Signup and view all the answers

An internal exception code can be directly used for the pick denial process without defining external, customer-specific exception codes.

<p>False (B)</p> Signup and view all the answers

For which of these activities can exceptions be configured in EWM?

<p>MFS (B), Putaway (C), Picking (E)</p> Signup and view all the answers

Which exception codes are relevant when addressing discrepancies between sending and receiving plants?

<p>DIFC (A), DIFE (C)</p> Signup and view all the answers

A warehouse picker finds no stock for a product in the storage bin specified by the warehouse tasks. Which exception code is most appropriate in this situation?

<p>BIDF (C)</p> Signup and view all the answers

In EWM, exception codes are utilized to address unforeseen situations such as quantity ______ during warehouse operations.

<p>differences</p> Signup and view all the answers

What is the primary purpose of assigning business contexts when creating custom exception codes?

<p>To define the business process for which the exception code can be used.</p> Signup and view all the answers

Enabling the workflow process is optional when configuring the pick denial process in EWM.

<p>False (B)</p> Signup and view all the answers

Which of the following is NOT a typical follow-up action triggered by exception handling during the picking process?

<p>Adjustment of the sales order quantity (D)</p> Signup and view all the answers

Match the exception code prefix with its meaning:

<p>BID = Bin Denial DIF = Difference CHBD = Change Best Before Date</p> Signup and view all the answers

What specific configuration is needed for enabling pick denial at the warehouse level?

<p>Activating pick denial at the warehouse level.</p> Signup and view all the answers

The exception code used when a warehouse worker cannot find any stock in the designated bin, leading to a counting process, is ______.

<p>BIDF</p> Signup and view all the answers

Flashcards

Exception code

A code used by warehouse operators to describe the reason for an unforeseen situation (e.g., quantity differences) and trigger a follow-up action.

RF transaction background functions

In case of inconsistencies, these standard functions can be executed in the background when you enter an exception code: Direct picking to another bin, Create bin replenishment, and Generate workflow process.

Internal exception code

Each exception code is assigned one or more business contexts, which are assigned to internal exception codes and determine how the system should react when the exception codes are applied.

Business context

The business context represents a business process for which an exception code can be applied.

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Pick denial process configuration

External customer-specific exception codes are defined and assigned to internal, predefined exception codes. Also, the workflow process must be enabled and pick denial activated at the warehouse level. Configuration of pick denial processing actions for a full or partial pick denial is needed as well.

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Activities for exception configuration

Exceptions can be configured for picking and putaway movements, as well as for internal tasks, for process steps such as quality inspection, and for errors received from an MFS.

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Discrepancy exception codes

The exception code DIFE is for carrier responsibility and DIFC is for sending warehouse responsibility in case of discrepancies regarding damage during transit or the sending warehouse not loading all the products physically on the truck.

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BIDF exception code

The exception code BIDF (Bin Denial Full) is used when the warehouse worker didn’t find any stock in the proposed storage bin.

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Study Notes

  • Warehouse operators use exception codes for unforeseen situations like quantity differences.
  • Exception codes describe the reason/cause of the exception in the system.
  • Exception codes trigger follow-up actions, e.g., creating a physical inventory document.

Radio Frequency (RF) Transactions & Inconsistencies

  • When inconsistencies occur during picking using RF transactions, several standard functions can be executed in the background upon entering an exception code.
  • One such function is to direct picking to another bin.
  • Bin replenishment tasks can be created.
  • A workflow process can be generated.

Exception Codes

  • Each custom exception code is assigned one or more business contexts.
  • Business contexts are assigned to internal exception codes.
  • Internal exception codes determine how the system reacts when the exception codes are applied.

Business Contexts

  • Represents a business process for which an exception code can be applied.
  • Assigned to exception codes.
  • Assigned to internal exception codes that determine system reaction.

Pick Denial Process

  • Configuration includes defining external exception codes and assigning them to predefined internal exception codes.
  • Workflow process needs to be enabled.
  • Pick denial should be activated at the warehouse level.
  • Pick denial processing actions must be configured.
  • Partial or full pick denial is configurable.

Exceptions configuration

  • Exceptions can be configured for picking, putaway movements, and internal tasks.
  • Exceptions can be configured for process steps like quality inspection.
  • Exceptions can be configured for errors received from a Material Flow System (MFS).

Discrepancies Between Sending and Receiving Plants

  • DIFE exception code is used.
  • DIFC exception code is used.

Lack of Stock

  • BIDF exception code is used when the warehouse worker cannot find stock in the proposed storage bin.
  • Applying BIDF creates a physical inventory document.
  • Applying BIDF creates another warehouse task to pick the product, if stock exists.

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