Wake-Up Call Verbiage Quiz for Hotel Staff and Customer Service Professionals

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Questions and Answers

What should the agent say when the guest answers the wake-up call?

Xin chao Mr. Daniel this is your wake-up call at 5h30. I wish. (correct)
Good morning Mr. Daniel, it's time to wake up now.
Hello, this is the wake-up call for Mr. Daniel at 5:30.
Mr. Daniel, it's 5:30, time to get up.

What should the agent say if offering a second wake-up call?

Certainly Mr. Daniel and would you like to have a second wake-up call. (correct)
Mr. Daniel, should I set another alarm for you?
Would you like me to call you again, Mr. Daniel?
Do you need a backup wake-up call, Mr. Daniel?

What should the agent say to confirm the wake-up call request?

I have noted your wake-up call request, Mr. Daniel.
Mr. Daniel I would like to reconfirm your request: Your room number is. and you would like to have a wakeup call at 5h30 and a second wake-up call at 5h40 on tomorrow June 25th. (correct)
You requested a wake-up call at 5:30, Mr. Daniel.
Your wake-up call is set for 5:30, Mr. Daniel.

What should the agent say to offer further assistance after confirming the wake-up call?

<p>Is there anything else I can assist you with? Have a good night. (C)</p> Signup and view all the answers

What should the agent do after conducting the wake-up call?

<p>Note the room number, guest name, time of wake up, name of agent receiving request into Wake-up call sheet. (D)</p> Signup and view all the answers