5 Questions
What should the agent say when the guest answers the wake-up call?
Xin chao Mr. Daniel this is your wake-up call at 5h30. I wish.
What should the agent say if offering a second wake-up call?
Certainly Mr. Daniel and would you like to have a second wake-up call.
What should the agent say to confirm the wake-up call request?
Mr. Daniel I would like to reconfirm your request: Your room number is. and you would like to have a wakeup call at 5h30 and a second wake-up call at 5h40 on tomorrow June 25th.
What should the agent say to offer further assistance after confirming the wake-up call?
Is there anything else I can assist you with? Have a good night.
What should the agent do after conducting the wake-up call?
Note the room number, guest name, time of wake up, name of agent receiving request into Wake-up call sheet.
Test your ability to follow wake-up call verbiage in a hotel setting with this quiz. Practice using phrases like "Xin chào, Service Centre, My name is…" and offering a second wake-up call. Confirm requests using specific details. Ideal for hospitality staff or those in customer service roles.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
