Waffle House University Flashcards Set #1

Questions and Answers

What should you do if you have a low rinse temperature (180 degrees F) in the dish machine?

Use the 3 compartment sink in the back until maintenance can fix the problem.

What are the food safety rules for re-heating chili?

Must reach 165 degrees for 15 seconds and hold for 2 hours.

Proper management tasks can save $2k-$3k per year. What does this translate into for cost reduction on the P&L?

2%-6%

What does the DA represent?

The health of your business. Signup and view all the answers

Which of the following is one of the 11 critical systems for unit managers?

UM Days off baton. Signup and view all the answers

What is the food safety baton?

The critical system that assures safe food for our customers. Signup and view all the answers

What are indirect costs of workers' compensation?

Training, O/T, lost time. Signup and view all the answers

What is the WH approved strategy to relieve stress?

Pay attention to what is happening mentally and physically throughout the shift so that you can recognize your different moods. Signup and view all the answers

What should be checked before running the credit card settlement?

Tips and refunds. Signup and view all the answers

What is the 7 point food cost plan called?

High food cost plan. Signup and view all the answers

Where are the exact payroll dollars that will hit your P&L shown?

Payroll post list. Signup and view all the answers

What are automatic no hires?

Unsigned application, no access to a phone, unreliable transportation, not at least 16 years old. Signup and view all the answers

What is the 2/2 equation?

Issue amount, divided by your sales from 2 PM yesterday to 2 PM today. Signup and view all the answers

What is proration?

Spreading expenses across several periods across several units. Signup and view all the answers

What suggests that we are 'America's Place to Work'?

We hire the most qualified candidates who can perform the essential functions of the job. Signup and view all the answers

What are the three steps of conflict resolution?

Acknowledge, discuss, and agree. Signup and view all the answers

The chief operating officer of this company will always be a 'Waffle House Operator'. This is an example of which element of our culture?

Home grown. Signup and view all the answers

What are the 1st year pitfalls?

Shortages, associate relationships, work & life balance, working consecutive shifts, manipulation of performance data. Signup and view all the answers

If a coffeepot overflows, what could be the reason?

Timer needs adjusting, regulatory may be defective. Signup and view all the answers

If the settlement amount gets keyed for the wrong amount on the form-4, what should be done?

Make a bank correction. DO NOT ADJUST THE NEXT DAY'S SETTLEMENT ENTRY. Signup and view all the answers

What is accrual?

Collecting monies into an account to use for a specific purpose, i.e., training, contest, awards. Signup and view all the answers

What is the form-4?

The form that compiles the daily business information for a Waffle House unit. Signup and view all the answers

Name the 4 legs of the Waffle House sales stool and give an example of each:

Outside Events = Football game Offense = First Mile Defense = Sanitation Attitude = Team Work Signup and view all the answers

What is the goal of the P&L?

Increase sales and decrease expenses. Signup and view all the answers

Where is the drawer pull log located next to/on the action center?

7 point food cost plan. Signup and view all the answers

What is the 7 point food cost plan?

<ol> <li>Tip cups, 2. Change bowl, 3. Talk about food cost with associates, 4. 100% menu test, 5. 36-hour build up, 6. Mid-shift drawer change, 7. Back door always tagged.</li> </ol> Signup and view all the answers

What is the proper way for handling an over-ring?

Validate the ticket for the incorrect amount, re-ring the ticket, re-validate the ticket for the correct amount. Signup and view all the answers

What are the 10 laws of management conduct?

No discrimination, no harassment, no payroll manipulation, no abusive, unprofessional behavior, no manipulation of performance data, no retaliation, no theft or misuse of property, investigations, no substance abuse or firearms, confidentiality and privacy or physical force. Signup and view all the answers

What is the Magnificent 7?

Fab 4 - Great, beat to seat, orders before drinks, pre-bus pre-bus pre-bus; Terrific 2 - Pull, drop, mark, walk the line; 1 great rule - Never ever hold orders. Signup and view all the answers

Within 48 hours of receiving your P&L, what should each manager do?

Mark up the P&L and general ledger, document wasted dollars, write an action plan to reduce wasted dollars, list questions to review with your DM, attach your P&L to the left side of the blackbook. Signup and view all the answers

What are the major categories of the laws of management conduct?

Employment practices, pay policies, personal conduct. Signup and view all the answers

When should you conduct a commissary audit?

Day before your days off, day after your days off, before the truck delivery, closeout. Signup and view all the answers

What should you do to hold food safely?

Store at 41 degrees or below. Signup and view all the answers

Yield for one package of pecans?

42.7. Signup and view all the answers

What does OAL stand for?

Overall. Signup and view all the answers

What is that target dollar amount per unit per period for contest?

$40. Signup and view all the answers

There is a workers' comp question and the answer is?

500,000. Signup and view all the answers

When should the sanitation inspection be completed?

Every week with the district manager. Signup and view all the answers

What is the age that is most discriminated against?

40+. Signup and view all the answers

How are the items organized in the commissary?

Heavy low, light high, according to the pull sheet. Signup and view all the answers

What's an example of TCS food?

Melon. Signup and view all the answers

What is the temperature range for the refrigerator?

38-41 degrees. Signup and view all the answers

Which 2 days does the pull not usually equal the food used in the last 24 hours?

Friday and Sunday. Signup and view all the answers

What do you check for when auditing a guest check?

<ol> <li>Correct pricing, 2. Correct addition, 3. Correct taxes, 4. Validation, 5. Correct abbreviations, 6. Name on the back.</li> </ol> Signup and view all the answers

What can excessive pre-pulls indicate?

Not pulling to par, there is a food cost problem. Signup and view all the answers

What percent of employee theft is by opportunity?

70%. Signup and view all the answers

Where should you focus your conservation measures the most?

Operating overall. Signup and view all the answers

What is the temperature for each of the following? A. Dish machine wash cycle B. Dish machine rinse cycle C. Coffee D. Waffle irons

A. 150 degrees, B. 180 degrees, C. 195 degrees, D. 375 degrees. Signup and view all the answers

Study Notes

Dish Machine and Food Safety

If the rinse temperature in the dish machine is low (180°F), use the 3-compartment sink until maintenance repairs the issue.
Chili must be reheated to 165°F for 15 seconds and maintained for up to 2 hours.

Management and Financial Efficiency

Proper management can save $2,000-$3,000 annually, translating to a 2%-6% cost reduction on the Profit and Loss (P&L) statement.
The P&L's goal is to increase sales and decrease expenses.
Payroll information hitting the P&L is displayed in the payroll post list.
Automatic no hires include candidates with unsigned applications, no phone access, unreliable transport, or those under 16.

Conflict Resolution and Workplace Culture

Conflict resolution involves three steps: acknowledge, discuss, and agree.
The company's culture is reflected through 'home grown' leadership, meaning that the COO will always be a Waffle House Operator.

Understanding Costs and Practices

Indirect costs of workers' compensation include training, overtime, and lost time.
Proration spreads expenses across multiple periods and units.
The food safety baton ensures safe food service for customers.

Standards and Procedures

The 7-point food cost plan entails methods to manage food costs effectively, including menu testing and mid-shift drawer changes.
Handle over-rings by validating the incorrect ticket, re-ringing, and re-validating for the correct amount.
Conduct sanitation inspections weekly with the district manager.

Employee Management and Audit Processes

Focus on employment practices, pay policies, and personal conduct as major categories under management laws.
After receiving a P&L, managers should review and mark it up, document waste, create an action plan, and list questions for discussion.

Food Safety and Temperature Regulations

TCS food, such as melon, poses risks; proper storage temperature for food is at or below 41°F.
Ensure that the temperature for various uses are: dish machine wash cycle at 150°F, rinse cycle at 180°F, coffee at 195°F, and waffle irons at 375°F.
Store pecans yield approximately 42.7, and keep refrigeration between 38-41°F.

Operational Insights

Excessive pre-pulls indicate a potential food cost issue as it suggests not pulling to par.
Approximately 70% of employee theft occurs due to opportunistic behavior.
Audit guest checks for accuracy in pricing, addition, taxes, and validations, ensuring correct abbreviations and signatures.
Focus conservation measures on overall operations to improve efficiency.

Unique Metrics

The target dollar amount per unit for contests is set at $40.
The two days where food pull may not match usage are typically Friday and Sunday.

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Description

Test your knowledge with this set of flashcards designed for Waffle House University. Focus on essential food safety rules, proper dishwashing procedures, and management tasks that can significantly impact food service operations. Perfect for anyone in the food industry looking to enhance their understanding of safety and efficiency.