Podcast
Questions and Answers
What should you do if you have a low rinse temperature (180 degrees F) in the dish machine?
What should you do if you have a low rinse temperature (180 degrees F) in the dish machine?
Use the 3 compartment sink in the back until maintenance can fix the problem.
What are the food safety rules for re-heating chili?
What are the food safety rules for re-heating chili?
Must reach 165 degrees for 15 seconds and hold for 2 hours.
Proper management tasks can save $2k-$3k per year. What does this translate into for cost reduction on the P&L?
Proper management tasks can save $2k-$3k per year. What does this translate into for cost reduction on the P&L?
2%-6%
What does the DA represent?
What does the DA represent?
Which of the following is one of the 11 critical systems for unit managers?
Which of the following is one of the 11 critical systems for unit managers?
What is the food safety baton?
What is the food safety baton?
What are indirect costs of workers' compensation?
What are indirect costs of workers' compensation?
What is the WH approved strategy to relieve stress?
What is the WH approved strategy to relieve stress?
What should be checked before running the credit card settlement?
What should be checked before running the credit card settlement?
What is the 7 point food cost plan called?
What is the 7 point food cost plan called?
Where are the exact payroll dollars that will hit your P&L shown?
Where are the exact payroll dollars that will hit your P&L shown?
What are automatic no hires?
What are automatic no hires?
What is the 2/2 equation?
What is the 2/2 equation?
What is proration?
What is proration?
What suggests that we are 'America's Place to Work'?
What suggests that we are 'America's Place to Work'?
What are the three steps of conflict resolution?
What are the three steps of conflict resolution?
The chief operating officer of this company will always be a 'Waffle House Operator'. This is an example of which element of our culture?
The chief operating officer of this company will always be a 'Waffle House Operator'. This is an example of which element of our culture?
What are the 1st year pitfalls?
What are the 1st year pitfalls?
If a coffeepot overflows, what could be the reason?
If a coffeepot overflows, what could be the reason?
If the settlement amount gets keyed for the wrong amount on the form-4, what should be done?
If the settlement amount gets keyed for the wrong amount on the form-4, what should be done?
What is accrual?
What is accrual?
What is the form-4?
What is the form-4?
Name the 4 legs of the Waffle House sales stool and give an example of each:
Name the 4 legs of the Waffle House sales stool and give an example of each:
What is the goal of the P&L?
What is the goal of the P&L?
Where is the drawer pull log located next to/on the action center?
Where is the drawer pull log located next to/on the action center?
What is the 7 point food cost plan?
What is the 7 point food cost plan?
What is the proper way for handling an over-ring?
What is the proper way for handling an over-ring?
What are the 10 laws of management conduct?
What are the 10 laws of management conduct?
What is the Magnificent 7?
What is the Magnificent 7?
Within 48 hours of receiving your P&L, what should each manager do?
Within 48 hours of receiving your P&L, what should each manager do?
What are the major categories of the laws of management conduct?
What are the major categories of the laws of management conduct?
When should you conduct a commissary audit?
When should you conduct a commissary audit?
What should you do to hold food safely?
What should you do to hold food safely?
Yield for one package of pecans?
Yield for one package of pecans?
What does OAL stand for?
What does OAL stand for?
What is that target dollar amount per unit per period for contest?
What is that target dollar amount per unit per period for contest?
There is a workers' comp question and the answer is?
There is a workers' comp question and the answer is?
When should the sanitation inspection be completed?
When should the sanitation inspection be completed?
What is the age that is most discriminated against?
What is the age that is most discriminated against?
How are the items organized in the commissary?
How are the items organized in the commissary?
What's an example of TCS food?
What's an example of TCS food?
What is the temperature range for the refrigerator?
What is the temperature range for the refrigerator?
Which 2 days does the pull not usually equal the food used in the last 24 hours?
Which 2 days does the pull not usually equal the food used in the last 24 hours?
What do you check for when auditing a guest check?
What do you check for when auditing a guest check?
What can excessive pre-pulls indicate?
What can excessive pre-pulls indicate?
What percent of employee theft is by opportunity?
What percent of employee theft is by opportunity?
Where should you focus your conservation measures the most?
Where should you focus your conservation measures the most?
What is the temperature for each of the following? A. Dish machine wash cycle B. Dish machine rinse cycle C. Coffee D. Waffle irons
What is the temperature for each of the following? A. Dish machine wash cycle B. Dish machine rinse cycle C. Coffee D. Waffle irons
Flashcards
Chili Reheating
Chili Reheating
Maintaining a consistent temperature of 165°F for 15 seconds, with a maximum holding time of 2 hours.
Conflict Resolution
Conflict Resolution
A process involving 3 steps: 1) Acknowledge the conflict, 2) Discuss the issue openly, 3) Agree on a resolution.
Home Grown Leadership
Home Grown Leadership
Refers to the company's overall values and how they are reflected in the leadership team.
7-Point Food Cost Plan
7-Point Food Cost Plan
Signup and view all the flashcards
Indirect Costs of Workers' Compensation
Indirect Costs of Workers' Compensation
Signup and view all the flashcards
Proration
Proration
Signup and view all the flashcards
Food Safety Baton
Food Safety Baton
Signup and view all the flashcards
Dish Machine Rinse Temperature
Dish Machine Rinse Temperature
Signup and view all the flashcards
Coffee Temperature
Coffee Temperature
Signup and view all the flashcards
Waffle Iron Temperature
Waffle Iron Temperature
Signup and view all the flashcards
Pecan Storage Temperature
Pecan Storage Temperature
Signup and view all the flashcards
Food Storage Temperature
Food Storage Temperature
Signup and view all the flashcards
TCS Food
TCS Food
Signup and view all the flashcards
Dish Machine Wash Cycle Temperature
Dish Machine Wash Cycle Temperature
Signup and view all the flashcards
Excessive Pre-Pulls
Excessive Pre-Pulls
Signup and view all the flashcards
Profit and Loss Statement (P&L)
Profit and Loss Statement (P&L)
Signup and view all the flashcards
Conservation Measures
Conservation Measures
Signup and view all the flashcards
Employee Theft
Employee Theft
Signup and view all the flashcards
Auditing Guest Checks
Auditing Guest Checks
Signup and view all the flashcards
Target Dollar Amount Per Unit
Target Dollar Amount Per Unit
Signup and view all the flashcards
Food Pull Discrepancy Days
Food Pull Discrepancy Days
Signup and view all the flashcards
Food Safety Standards
Food Safety Standards
Signup and view all the flashcards
Payroll Post List
Payroll Post List
Signup and view all the flashcards
Automatic No-Hires
Automatic No-Hires
Signup and view all the flashcards
Handling Over-Rings
Handling Over-Rings
Signup and view all the flashcards
Employment Practices
Employment Practices
Signup and view all the flashcards
P&L Review
P&L Review
Signup and view all the flashcards
Sanitation Inspections
Sanitation Inspections
Signup and view all the flashcards
Focus on Preventative Measures
Focus on Preventative Measures
Signup and view all the flashcards
Study Notes
Dish Machine and Food Safety
- If the rinse temperature in the dish machine is low (180°F), use the 3-compartment sink until maintenance repairs the issue.
- Chili must be reheated to 165°F for 15 seconds and maintained for up to 2 hours.
Management and Financial Efficiency
- Proper management can save $2,000-$3,000 annually, translating to a 2%-6% cost reduction on the Profit and Loss (P&L) statement.
- The P&L's goal is to increase sales and decrease expenses.
- Payroll information hitting the P&L is displayed in the payroll post list.
- Automatic no hires include candidates with unsigned applications, no phone access, unreliable transport, or those under 16.
Conflict Resolution and Workplace Culture
- Conflict resolution involves three steps: acknowledge, discuss, and agree.
- The company's culture is reflected through 'home grown' leadership, meaning that the COO will always be a Waffle House Operator.
Understanding Costs and Practices
- Indirect costs of workers' compensation include training, overtime, and lost time.
- Proration spreads expenses across multiple periods and units.
- The food safety baton ensures safe food service for customers.
Standards and Procedures
- The 7-point food cost plan entails methods to manage food costs effectively, including menu testing and mid-shift drawer changes.
- Handle over-rings by validating the incorrect ticket, re-ringing, and re-validating for the correct amount.
- Conduct sanitation inspections weekly with the district manager.
Employee Management and Audit Processes
- Focus on employment practices, pay policies, and personal conduct as major categories under management laws.
- After receiving a P&L, managers should review and mark it up, document waste, create an action plan, and list questions for discussion.
Food Safety and Temperature Regulations
- TCS food, such as melon, poses risks; proper storage temperature for food is at or below 41°F.
- Ensure that the temperature for various uses are: dish machine wash cycle at 150°F, rinse cycle at 180°F, coffee at 195°F, and waffle irons at 375°F.
- Store pecans yield approximately 42.7, and keep refrigeration between 38-41°F.
Operational Insights
- Excessive pre-pulls indicate a potential food cost issue as it suggests not pulling to par.
- Approximately 70% of employee theft occurs due to opportunistic behavior.
- Audit guest checks for accuracy in pricing, addition, taxes, and validations, ensuring correct abbreviations and signatures.
- Focus conservation measures on overall operations to improve efficiency.
Unique Metrics
- The target dollar amount per unit for contests is set at $40.
- The two days where food pull may not match usage are typically Friday and Sunday.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
Test your knowledge with this set of flashcards designed for Waffle House University. Focus on essential food safety rules, proper dishwashing procedures, and management tasks that can significantly impact food service operations. Perfect for anyone in the food industry looking to enhance their understanding of safety and efficiency.
