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Tourism and Hospitality Business Tools: Front and Back Office Operations

10 Questions

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Tourism and Hospitality Business Tools: Front and Back Office Operations

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Questions and Answers

Which type of operation is responsible for maintaining guest services in a hotel?

Back office

Front office (correct)

Guest rooms

Chart room

What is the main function of a Property Management System (PMS) in the context of hotel operations?

Scheduling daily functions and transactions (correct)

Constructing guest history files

Maintaining back-office activities

Coordinating guest services

In hotel operations, which system allows for organizing and performing daily functions in accommodations, residential, and commercial rental properties?

Property Management System (PMS) (correct)

Global Distribution System (GDS)

Chart Room Status Reports

Front Office Operations

Which area of hotel operations is responsible for maintaining guest history files?

Back office Signup and view all the answers

According to the given text, what are the two main types of operations in a hotel organization?

Front office and back office Signup and view all the answers

Which of the following is NOT a feature of a Property Management System (PMS)?

Global Distribution System (GDS) integration Signup and view all the answers

Which front office system is mentioned as one of the world's bestselling in the text?

Fidelio OPERA by Micros Signup and view all the answers

What is the primary benefit of a Property Management System (PMS) according to the text?

Better managed customer data Signup and view all the answers

What does a Global Distribution System (GDS) enable travel agencies to do?

Retrieve real-time information about flight availability Signup and view all the answers

Which aspect is NOT typically managed by a Property Management System (PMS)?

Event management and catering Signup and view all the answers