Vocabulary Quiz Chapters 9-13

Chapter 9 Vocabulary

• Blog: Online platform for individuals or groups to share opinions and information, typically in a conversational format.
• Collaborative Consumption: Sharing or renting of goods and services among individuals, enabled by digital technology.
• Mashup: Web application that aggregates data or functionalities from various sources to create new services.
• Really Simple Syndication (RSS): A standardized web feed allowing users to receive updates in a computer-readable format.
• Social Capital: Relationships and networks that enable effective functioning of a society.
• Social Commerce: Integration of social networking and e-commerce transactions.
• Social Network: Platform that facilitates social interactions based on shared interests or connections.
• Web 2.0: The evolution of the internet emphasizing user collaboration and information sharing.
• Wiki: Collaborative website allowing users to create and edit content dynamically.

Chapter 10 Vocabulary

• Ad Hoc (On-Demand) Reports: Tailored reports created as needed for specific information.
• Comparative Reports: Reports comparing performance data across time frames, departments, or organizations.
• Drill-Down Reports: Detailed reports that explore specific areas by breaking down high-level data.
• Exception Reports: Identify data that falls outside normal operational parameters.
• Key Indicator Reports: Summarize vital performance indicators critical for organizational success.
• Routine Reports: Regularly generated reports containing standardized information.
• Transaction: Any business event that produces data worth capturing and storing in databases.
• Enterprise Resource Planning (ERP) Systems: Integrated software platforms encompassing all operational facets.
• ERP II Systems: Advanced versions of ERP systems supporting collaborative processes with external stakeholders.
• Transaction Processing System (TPS): Systems capturing detailed data to update organizational records about core operations.

Chapter 11 Vocabulary

• Bullwhip Effect: Variability phenomenon in supply chains, where supplier orders vary more than sales to end customers.
• Collaborative CRM System: Systems that manage customer interactions across various communication channels.
• Customer-Facing CRM Applications: Applications that directly interact with customers in sales, marketing, or service.
• Customer Relationship Management (CRM): Strategies and technologies for managing customer interactions and data.
• Customer Touch Point: Any interaction between a customer and an organization.
• Extranets: Private networks sharing parts of an organization’s information securely with external parties.
• Pull Model: Demand-driven supply chain strategy for production and distribution.
• Push Model: Supply chain strategy reliant on forecast-based production and distribution.
• Supply Chain: Series of processes involved in producing and distributing a commodity.
• Supply Chain Management (SCM): Managing the flow of goods and services from raw materials to final products.
• Vertical Integration: Combining multiple production or distribution stages under single ownership.

Chapter 12 Vocabulary

• Business Analytics (BA): Techniques for exploring past business performance to derive insights and inform planning.
• Business Intelligence (BI): Technologies and practices for data collection, analysis, and information presentation.
• Data Mining: Discovering patterns and relationships within large data sets.
• Descriptive Analytics: Analyzing data to understand past and present business performance.
• Predictive Analytics: Utilizing statistical models to forecast future business performance.
• Prescriptive Analytics: Employing optimization algorithms to advise on potential outcomes.
• Productivity: Measure of production efficiency in creating goods or services.

Chapter 13 Vocabulary

• Feasibility Study: Analysis assessing the viability of an idea, confirming legal, technical, and economic justifications.
• Application Portfolio: Collection of software applications used by a company.
• IT Strategic Plan: Document outlining technology priorities aligned with business strategies.
• IS Operational Plan: Detailed plan for the daily operations of IT systems and services.
• Systems Development Life Cycle (SDLC): Framework of processes and methodologies for system creation or modification.

Test your knowledge on key vocabulary terms from Chapters 9 to 13 of our course. This quiz covers essential concepts such as blogs, collaborative consumption, and mashups. Enhance your understanding of digital communication and services with these important definitions.