Questions and Answers
What is the primary purpose of Supply Chain Management (SCM)?
Which of the following best describes Vertical Integration?
What is the key focus of Business Analytics (BA)?
Which type of analytics uses historical data to predict future outcomes?
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What does a Feasibility Study assess?
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What is included in an IT Strategic Plan?
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What is the System Development Life Cycle (SDLC) primarily focused on?
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Which term refers to the efficiency of production in an organization?
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What is defined as any business event that generates data worthy of being captured and stored?
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What is the primary purpose of a blog?
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Which of the following best describes collaborative consumption?
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Which type of system is characterized as integrating various facets of operations like planning, manufacturing, and sales?
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What is a mashup in the context of web applications?
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What describes the phenomenon where supplier orders have larger variance than end customer sales?
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Which system supports collaborative processes and includes partners and customers?
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What does RSS stand for, and its primary function?
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Which term defines the networks of relationships among people that enable society to function effectively?
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What is any interaction between a customer and an organization called?
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Which model uses a demand-driven approach for production and distribution?
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What is the main focus of Web 2.0?
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What defines ad hoc (on-demand) reports?
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What type of system is used for coordinating customer interactions across multiple channels?
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Which type of report identifies data that falls outside normal operating ranges?
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What type of reports are generated regularly and contain standard information?
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Study Notes
Chapter 9 Vocabulary
- Blog: Online platform for individuals or groups to share opinions and information, typically in a conversational format.
- Collaborative Consumption: Sharing or renting of goods and services among individuals, enabled by digital technology.
- Mashup: Web application that aggregates data or functionalities from various sources to create new services.
- Really Simple Syndication (RSS): A standardized web feed allowing users to receive updates in a computer-readable format.
- Social Capital: Relationships and networks that enable effective functioning of a society.
- Social Commerce: Integration of social networking and e-commerce transactions.
- Social Network: Platform that facilitates social interactions based on shared interests or connections.
- Web 2.0: The evolution of the internet emphasizing user collaboration and information sharing.
- Wiki: Collaborative website allowing users to create and edit content dynamically.
Chapter 10 Vocabulary
- Ad Hoc (On-Demand) Reports: Tailored reports created as needed for specific information.
- Comparative Reports: Reports comparing performance data across time frames, departments, or organizations.
- Drill-Down Reports: Detailed reports that explore specific areas by breaking down high-level data.
- Exception Reports: Identify data that falls outside normal operational parameters.
- Key Indicator Reports: Summarize vital performance indicators critical for organizational success.
- Routine Reports: Regularly generated reports containing standardized information.
- Transaction: Any business event that produces data worth capturing and storing in databases.
- Enterprise Resource Planning (ERP) Systems: Integrated software platforms encompassing all operational facets.
- ERP II Systems: Advanced versions of ERP systems supporting collaborative processes with external stakeholders.
- Transaction Processing System (TPS): Systems capturing detailed data to update organizational records about core operations.
Chapter 11 Vocabulary
- Bullwhip Effect: Variability phenomenon in supply chains, where supplier orders vary more than sales to end customers.
- Collaborative CRM System: Systems that manage customer interactions across various communication channels.
- Customer-Facing CRM Applications: Applications that directly interact with customers in sales, marketing, or service.
- Customer Relationship Management (CRM): Strategies and technologies for managing customer interactions and data.
- Customer Touch Point: Any interaction between a customer and an organization.
- Extranets: Private networks sharing parts of an organization’s information securely with external parties.
- Pull Model: Demand-driven supply chain strategy for production and distribution.
- Push Model: Supply chain strategy reliant on forecast-based production and distribution.
- Supply Chain: Series of processes involved in producing and distributing a commodity.
- Supply Chain Management (SCM): Managing the flow of goods and services from raw materials to final products.
- Vertical Integration: Combining multiple production or distribution stages under single ownership.
Chapter 12 Vocabulary
- Business Analytics (BA): Techniques for exploring past business performance to derive insights and inform planning.
- Business Intelligence (BI): Technologies and practices for data collection, analysis, and information presentation.
- Data Mining: Discovering patterns and relationships within large data sets.
- Descriptive Analytics: Analyzing data to understand past and present business performance.
- Predictive Analytics: Utilizing statistical models to forecast future business performance.
- Prescriptive Analytics: Employing optimization algorithms to advise on potential outcomes.
- Productivity: Measure of production efficiency in creating goods or services.
Chapter 13 Vocabulary
- Feasibility Study: Analysis assessing the viability of an idea, confirming legal, technical, and economic justifications.
- Application Portfolio: Collection of software applications used by a company.
- IT Strategic Plan: Document outlining technology priorities aligned with business strategies.
- IS Operational Plan: Detailed plan for the daily operations of IT systems and services.
- Systems Development Life Cycle (SDLC): Framework of processes and methodologies for system creation or modification.
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Description
Test your knowledge on key vocabulary terms from Chapters 9 to 13 of our course. This quiz covers essential concepts such as blogs, collaborative consumption, and mashups. Enhance your understanding of digital communication and services with these important definitions.
