I Canceled  My 14-day Money Back Guarantee, But Sent My Modem Back After My 14-Day Grace Period
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Questions and Answers

What happens if the modem is returned after the 14-Day Grace Period?

  • You will not be eligible for any refunds if returned late. (correct)
  • The return will be accepted and processed without any penalty.
  • Your subscription will automatically be canceled without charges.
  • You will receive a partial refund regardless of the return date.
  • What is required for Nomad Internet to process your return during the Grace Period?

  • A new RMA number must be generated for each return.
  • Payment must be made for the shipping of the modem back.
  • The modem must arrive within the specific Grace Period. (correct)
  • A confirmation email verifying your return request.
  • What occurs if the modem is not returned within the 14-Day Grace Period?

  • Nomad Internet will automatically refund your last payment.
  • You will receive a warning about your unpaid balance.
  • Your account will be flagged for future notifications.
  • The subscription will remain active and billing will continue. (correct)
  • What information is used by Nomad Internet to determine the return timeline?

    <p>The tracking number provided with the return label.</p> Signup and view all the answers

    How long does the Money Back Guarantee last after service cancellation?

    <p>14 days from the date you log your cancellation.</p> Signup and view all the answers

    Study Notes

    Cancellation and Return Policy

    • Nomad offers a 14-day Money Back Guarantee.
    • A 14-day Grace Period for returning a modem is granted after receiving RMA instructions and a prepaid return label.
    • Nomad uses the tracking number to determine delivery date to the warehouse.
    • If the modem is returned after the 14-day Grace Period, refunds are not possible even if cancelled within the 14-day Money Back Guarantee.
    • If Nomad doesn't receive the modem within the Grace Period, service resumes.
    • Billing continues until the modem is returned.

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