Podcast
Questions and Answers
What happens if the modem is returned after the 14-Day Grace Period?
What happens if the modem is returned after the 14-Day Grace Period?
What is required for Nomad Internet to process your return during the Grace Period?
What is required for Nomad Internet to process your return during the Grace Period?
What occurs if the modem is not returned within the 14-Day Grace Period?
What occurs if the modem is not returned within the 14-Day Grace Period?
What information is used by Nomad Internet to determine the return timeline?
What information is used by Nomad Internet to determine the return timeline?
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How long does the Money Back Guarantee last after service cancellation?
How long does the Money Back Guarantee last after service cancellation?
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Study Notes
Cancellation and Return Policy
- Nomad offers a 14-day Money Back Guarantee.
- A 14-day Grace Period for returning a modem is granted after receiving RMA instructions and a prepaid return label.
- Nomad uses the tracking number to determine delivery date to the warehouse.
- If the modem is returned after the 14-day Grace Period, refunds are not possible even if cancelled within the 14-day Money Back Guarantee.
- If Nomad doesn't receive the modem within the Grace Period, service resumes.
- Billing continues until the modem is returned.
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