Podcast
Questions and Answers
What happens if the modem is returned after the 14-Day Grace Period?
What happens if the modem is returned after the 14-Day Grace Period?
- You will not be eligible for any refunds if returned late. (correct)
- The return will be accepted and processed without any penalty.
- Your subscription will automatically be canceled without charges.
- You will receive a partial refund regardless of the return date.
What is required for Nomad Internet to process your return during the Grace Period?
What is required for Nomad Internet to process your return during the Grace Period?
- A new RMA number must be generated for each return.
- Payment must be made for the shipping of the modem back.
- The modem must arrive within the specific Grace Period. (correct)
- A confirmation email verifying your return request.
What occurs if the modem is not returned within the 14-Day Grace Period?
What occurs if the modem is not returned within the 14-Day Grace Period?
- Nomad Internet will automatically refund your last payment.
- You will receive a warning about your unpaid balance.
- Your account will be flagged for future notifications.
- The subscription will remain active and billing will continue. (correct)
What information is used by Nomad Internet to determine the return timeline?
What information is used by Nomad Internet to determine the return timeline?
How long does the Money Back Guarantee last after service cancellation?
How long does the Money Back Guarantee last after service cancellation?
Flashcards
Money Back Guarantee Cancellation
Money Back Guarantee Cancellation
Nomad offers a 14-day Money Back Guarantee, allowing cancellation of service within that time frame.
Grace Period
Grace Period
A 14-day timeframe after receiving return instructions and label to return the modem.
RMA Instructions
RMA Instructions
Instructions provided by Nomad to return the modem.
Return Processing Center
Return Processing Center
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Missed Grace Period
Missed Grace Period
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Study Notes
Cancellation and Return Policy
- Nomad offers a 14-day Money Back Guarantee.
- A 14-day Grace Period for returning a modem is granted after receiving RMA instructions and a prepaid return label.
- Nomad uses the tracking number to determine delivery date to the warehouse.
- If the modem is returned after the 14-day Grace Period, refunds are not possible even if cancelled within the 14-day Money Back Guarantee.
- If Nomad doesn't receive the modem within the Grace Period, service resumes.
- Billing continues until the modem is returned.
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