Podcast
Questions and Answers
What happens if the modem is not returned within the 14-Day Grace Period?
What happens if the modem is not returned within the 14-Day Grace Period?
- Billing for the subscription will resume. (correct)
- You will be charged a late return fee.
- The subscription will be paused until the modem is returned.
- You will qualify for an extended return period.
How is the prepaid shipping label provided for the return of the modem?
How is the prepaid shipping label provided for the return of the modem?
- It must be requested from customer service.
- It will be mailed separately to your address.
- It is part of the RMA instructions emailed to you. (correct)
- It is included in the original packaging of the modem.
What is the time frame allowed for returning the modem after receiving RMA instructions?
What is the time frame allowed for returning the modem after receiving RMA instructions?
- 30 days from the receipt of RMA instructions.
- 14 days after the modem is shipped back.
- 10 days from the date of approval.
- 14 days from the receipt of RMA instructions. (correct)
What will happen if Nomad does not receive the modem within 30 days of RMA instructions?
What will happen if Nomad does not receive the modem within 30 days of RMA instructions?
What distinguishes the 14-Day Grace Period from the 14-Day Money Back Guarantee?
What distinguishes the 14-Day Grace Period from the 14-Day Money Back Guarantee?
Flashcards
RMA Instructions
RMA Instructions
Specific directions for returning a modem, including packing and return conditions.
14-Day Grace Period
14-Day Grace Period
Time allowed to return modem after receiving RMA instructions without being billed.
Modem Return Deadline
Modem Return Deadline
14 days after receiving RMA instructions is the deadline to return modem.
Modem Not Received
Modem Not Received
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Stolen Modem
Stolen Modem
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Study Notes
Cancellation and Return Process
- After cancellation approval, RMA instructions are sent to the registered email address.
- RMA instructions detail modem packing, receiving conditions, and include a prepaid shipping label.
- A 14-day grace period starts upon receiving RMA instructions.
- During this period, no billing occurs for the membership.
- The 14-day grace period for return is separate from the 14-day money-back guarantee.
- The modem must be returned within 14 days of receiving the RMA instructions.
- If not returned within 14 days, the subscription resumes and billing continues.
- No refund is issued if the modem isn't received within the 14-day grace period, even if the 14-day money-back guarantee was requested.
- If the device isn't received within 30 days, Nomad considers it stolen and may pursue legal action or further collection efforts.
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