Podcast
Questions and Answers
What is a victim statement used for in the context of the CCRA?
What is a victim statement used for in the context of the CCRA?
- To suggest rehabilitation programs for the offender
- To request a reduced sentence for the offender
- To describe the harm suffered by the victim and its ongoing impact (correct)
- To provide details about the offence for the public record
Which of the following conditions might be imposed to protect the victim upon the offender's release?
Which of the following conditions might be imposed to protect the victim upon the offender's release?
- Abstaining from contacting the victim (correct)
- Restriction on travel outside the jurisdiction
- Mandatory participation in community service
- Requirement to attend all court hearings
What resource can victims use to request to register and obtain information about an offender?
What resource can victims use to request to register and obtain information about an offender?
- Community Legal Aid
- Offender Information Bureau
- Victims Portal (correct)
- Victim Support Hotline
What is a key requirement for victims when sharing their information with CSC?
What is a key requirement for victims when sharing their information with CSC?
What can victims do even if they do not complete the Request for Victim Registration form?
What can victims do even if they do not complete the Request for Victim Registration form?
What is one of the responsibilities of the Institutional Head/District Director regarding the Victim Services Unit?
What is one of the responsibilities of the Institutional Head/District Director regarding the Victim Services Unit?
In what situation must decision sheets include a rationale according to the responsibilities outlined?
In what situation must decision sheets include a rationale according to the responsibilities outlined?
What responsibility does the Correctional Manager/Officer in Charge have regarding unscheduled events?
What responsibility does the Correctional Manager/Officer in Charge have regarding unscheduled events?
What must the Chief, Sentence Management, ensure regarding information provided to the Victim Services Unit?
What must the Chief, Sentence Management, ensure regarding information provided to the Victim Services Unit?
Which process must be in place regarding communication to respect non-communication orders?
Which process must be in place regarding communication to respect non-communication orders?
What type of information will not replace a written victim statement in decision making?
What type of information will not replace a written victim statement in decision making?
What will happen if a victim requests that their information not be disclosed to the offender?
What will happen if a victim requests that their information not be disclosed to the offender?
Under what circumstances does section 26 of the CCRA apply?
Under what circumstances does section 26 of the CCRA apply?
What information will offenders not be notified about regarding victims?
What information will offenders not be notified about regarding victims?
What is required for an individual to be defined as a victim under the CCRA?
What is required for an individual to be defined as a victim under the CCRA?
If a victim shares information with CSC, what will happen to that information?
If a victim shares information with CSC, what will happen to that information?
What is the role of a victim services officer in the decision-making process?
What is the role of a victim services officer in the decision-making process?
Which type of victim-related information requires legislative provisions under the CCRA?
Which type of victim-related information requires legislative provisions under the CCRA?
Which of the following is not a type of individual defined under the CCRA?
Which of the following is not a type of individual defined under the CCRA?
What should victims be informed about their information potentially used in decisions affecting offenders?
What should victims be informed about their information potentially used in decisions affecting offenders?
Which document outlines the process for victim complaints?
Which document outlines the process for victim complaints?
What is the term used for an individual authorized to receive information on behalf of a victim?
What is the term used for an individual authorized to receive information on behalf of a victim?
What must occur for federal offenders in provincial facilities regarding victim information?
What must occur for federal offenders in provincial facilities regarding victim information?
What does 'service standard' refer to within this context?
What does 'service standard' refer to within this context?
Who is eligible to receive information as a victim under the CCRA?
Who is eligible to receive information as a victim under the CCRA?
In the case of offenders under provincial supervision, how are they treated under the CCRA?
In the case of offenders under provincial supervision, how are they treated under the CCRA?
What is required for a victim to authorize a representative to receive information on their behalf?
What is required for a victim to authorize a representative to receive information on their behalf?
What does the Victim Services Officer consider when determining the type of information to disclose?
What does the Victim Services Officer consider when determining the type of information to disclose?
In cases where information may harm public safety, what steps does the Victim Services Officer take?
In cases where information may harm public safety, what steps does the Victim Services Officer take?
What actions are taken when a victim requests information about an offender under a protection agreement?
What actions are taken when a victim requests information about an offender under a protection agreement?
What scenario might require CSC to notify victims outside of regular business hours?
What scenario might require CSC to notify victims outside of regular business hours?
Which agency is responsible for decisions regarding disclosures about offenders in the Witness Protection Program?
Which agency is responsible for decisions regarding disclosures about offenders in the Witness Protection Program?
What must a staff member do if a victim provides information verbally to someone outside the Victim Services Unit?
What must a staff member do if a victim provides information verbally to someone outside the Victim Services Unit?
What type of information is provided to victims who meet specific criteria under subsection 745.6(2.8) of the Criminal Code?
What type of information is provided to victims who meet specific criteria under subsection 745.6(2.8) of the Criminal Code?
What does the Victim Services Unit do with sensitive personal information from victims?
What does the Victim Services Unit do with sensitive personal information from victims?
Which of the following is a factor that may be considered when disclosing information to victims?
Which of the following is a factor that may be considered when disclosing information to victims?
What happens if a victim provides written information to a staff member outside the Victim Services Unit?
What happens if a victim provides written information to a staff member outside the Victim Services Unit?
What is the protocol if disclosure of information might negatively impact public safety?
What is the protocol if disclosure of information might negatively impact public safety?
When may discretionary information be disclosed to a victim under the Privacy Act?
When may discretionary information be disclosed to a victim under the Privacy Act?
How does the CCRA treat victims from different countries?
How does the CCRA treat victims from different countries?
What must a Parole Officer notify the Victim Services Unit about when beginning case preparation for release decisions?
What must a Parole Officer notify the Victim Services Unit about when beginning case preparation for release decisions?
Which of the following is a responsibility of the Regional Victim Services Manager?
Which of the following is a responsibility of the Regional Victim Services Manager?
What information should the Victim Services Officer provide to victims according to their responsibilities?
What information should the Victim Services Officer provide to victims according to their responsibilities?
Which action must be consulted prior to sharing victim-related information with the offender?
Which action must be consulted prior to sharing victim-related information with the offender?
What is the purpose of the Restorative Opportunities Program mentioned in the responsibilities?
What is the purpose of the Restorative Opportunities Program mentioned in the responsibilities?
What is required for a victim to formally register to receive information?
What is required for a victim to formally register to receive information?
In what circumstances can the Regional Victim Services Manager approve the disclosure of information without a written request?
In what circumstances can the Regional Victim Services Manager approve the disclosure of information without a written request?
Which section of the CCRA requires the inclusion of relevant victim information in decision-making reports?
Which section of the CCRA requires the inclusion of relevant victim information in decision-making reports?
What must the Victim Services Officer do if a victim requests information about an offender?
What must the Victim Services Officer do if a victim requests information about an offender?
What must the Victim Services Officer assess in order to confirm a victim's eligibility for information?
What must the Victim Services Officer assess in order to confirm a victim's eligibility for information?
What does the Victim Notification Required flag indicate in the Offender Management System?
What does the Victim Notification Required flag indicate in the Offender Management System?
What aspect of victim services is the National Monitoring Centre Supervisor responsible for after hours?
What aspect of victim services is the National Monitoring Centre Supervisor responsible for after hours?
What must the Victim Services Officer do when responding to victim inquiries?
What must the Victim Services Officer do when responding to victim inquiries?
How should the Regional Victim Services Manager provide victims with information about their participation in the Restorative Opportunities Program?
How should the Regional Victim Services Manager provide victims with information about their participation in the Restorative Opportunities Program?
Flashcards
Victim Notification Process
Victim Notification Process
The Institutional Head/District Director is responsible for developing processes to ensure the Victim Services Unit is notified about events and key decisions related to offenders who are subject to victim notification.
Protecting Victims During Temporary Absence
Protecting Victims During Temporary Absence
The Institutional Head/District Director must consider victim statements when deciding whether to impose a condition to protect the victim during the offender's temporary absence.
Victim Participation at Parole Hearings
Victim Participation at Parole Hearings
Facilitating victims' attendance at Parole Board hearings, taking their needs into account when setting up hearing rooms, and ensuring their comfort in waiting rooms.
Providing Victim Support Information
Providing Victim Support Information
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Managing Communication with Victims
Managing Communication with Victims
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What is a victim statement?
What is a victim statement?
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What information can be disclosed to victims?
What information can be disclosed to victims?
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Can victims provide information to CSC without registering?
Can victims provide information to CSC without registering?
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How does CSC keep victims informed?
How does CSC keep victims informed?
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What happens if CSC cannot reach a victim?
What happens if CSC cannot reach a victim?
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Victim Notification
Victim Notification
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Victim Services Unit
Victim Services Unit
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Victim Services Officers
Victim Services Officers
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Canadian Statement of Basic Principles of Justice for Victims of Crime
Canadian Statement of Basic Principles of Justice for Victims of Crime
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Canadian Victims Bill of Rights
Canadian Victims Bill of Rights
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Restorative Opportunities Program
Restorative Opportunities Program
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Request for Victim Registration form (CSC/SCC 1429E)
Request for Victim Registration form (CSC/SCC 1429E)
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Regional Victim Services Unit
Regional Victim Services Unit
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Victim Registration
Victim Registration
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Victim Request for Information
Victim Request for Information
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Victim Notification
Victim Notification
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Response to Victim Request
Response to Victim Request
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Assessing Victim Requests
Assessing Victim Requests
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Registering Victims
Registering Victims
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Maintaining Victim Contact Information
Maintaining Victim Contact Information
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Who is considered a victim?
Who is considered a victim?
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What information can victims receive?
What information can victims receive?
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How is the victim's interest balanced against the offender's privacy?
How is the victim's interest balanced against the offender's privacy?
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What mandatory information is provided to victims?
What mandatory information is provided to victims?
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Can a representative receive information on behalf of the victim?
Can a representative receive information on behalf of the victim?
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How are requests for information about offenders under protection programs handled?
How are requests for information about offenders under protection programs handled?
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How is information provided by victims collected and handled?
How is information provided by victims collected and handled?
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How is victim information shared with the Parole Officer/Primary Worker?
How is victim information shared with the Parole Officer/Primary Worker?
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What happens if a victim's information impacts case management?
What happens if a victim's information impacts case management?
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How are requests for information about offenders under protection programs routed?
How are requests for information about offenders under protection programs routed?
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What type of events does the Victim Services Unit notify victims about?
What type of events does the Victim Services Unit notify victims about?
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Under what circumstances can discretionary information be disclosed to a victim?
Under what circumstances can discretionary information be disclosed to a victim?
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How is the Victim Services Unit informed about relevant events and decisions?
How is the Victim Services Unit informed about relevant events and decisions?
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How are victims protected during an offender's temporary absence?
How are victims protected during an offender's temporary absence?
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How are victims provided support information?
How are victims provided support information?
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Who is considered a "victim" under the CCRA?
Who is considered a "victim" under the CCRA?
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What is "victim information" under the CCRA?
What is "victim information" under the CCRA?
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What is the "victim notification process"?
What is the "victim notification process"?
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How is victim information assessed in decision-making?
How is victim information assessed in decision-making?
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How is victim-related information shared with offenders?
How is victim-related information shared with offenders?
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Who is responsible for ensuring victim notification?
Who is responsible for ensuring victim notification?
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How are victims protected regarding complaints and contact information?
How are victims protected regarding complaints and contact information?
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What is "information from a member of the public"?
What is "information from a member of the public"?
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Who is a "representative" of a victim?
Who is a "representative" of a victim?
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What are "service standards" in the context of victim notification?
What are "service standards" in the context of victim notification?
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What is the importance of "service standards" in victim notification?
What is the importance of "service standards" in victim notification?
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How do the provisions of section 26 of the CCRA apply to offenders in different jurisdictions?
How do the provisions of section 26 of the CCRA apply to offenders in different jurisdictions?
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What happens if information cannot be shared entirely with the offender?
What happens if information cannot be shared entirely with the offender?
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Study Notes
Victim Services Procedures in the Correctional Service of Canada
- Procedures exist for notifying, registering, and providing information to victims of crimes related to offenders under federal jurisdiction.
Roles and Responsibilities
- Institutional Head/District Director: Develops processes for victim notification, ensures decision sheets justify decisions regarding offender temporary absences, and facilitates victim observer attendance at Parole Board hearings. Ensures availability of CSC victim services information. Establishes procedures preventing unwanted contact with victims (e.g. respecting non-communication orders).
- Correctional Manager/Officer in Charge: Notifies Victim Services Unit/National Monitoring Centre of unscheduled events.
- Correctional Manager/Manager, Assessment and Interventions/Parole Officer Supervisor/Manager, Community Correctional Centre (CCC): Ensures case preparation documents and recommendations consider victims' needs and that required information is forwarded to the Victim Services Unit.
- Chiefs, Sentence Management, Sentence Management Officers: Provide required information to Victim Services, as outlined in Annex C.
- Parole Officer/Correctional Officer II/Primary Worker: Notifies Victim Services Unit for offender release decisions, requests victim information (including statements pursuant to CCRA). Notifies Victim Services of changes in offender circumstances. Includes victim information in decision-making reports. Consults with Victim Services before sharing victim information with offenders and before contacting a victim to gather information.
- Regional Victim Services Manager: Provides advice and assistance to Victim Services Officers, conducts training, liaises with various criminal justice partners, provides regional input, manages quality assurance, and approves information release in exceptional situations. Also provides information on Restorative Opportunities Program and related referrals. Provides advice on Privacy Act exemptions.
- Victim Services Officer: Explains criminal justice system, victim rights (e.g. the Canadian Victims Bill of Rights), available services, and complaint processes. Assesses victim eligibility for information. Registers victims. Invites victim input. Advises parole officers of notification requirements, provides authorized information to victims. Provides information on offender Correctional Plans and responds to enquiries. Maintains contact information, liaises with various stakeholders.
- National Monitoring Centre Supervisor: Completes victim notification activities after hours.
Victim Registration
- Victims request registration in writing via the Request for Victim Registration form or the Victims Portal. Verbal requests will be assisted to complete a written request. Letters with sufficient information may be accepted as registration requests.
- Regional Victim Services Manager may approve disclosure without a written request in exceptional circumstances. Reasons must be documented.
- Criteria for registration include direct harm from offence, harm to individuals close to the victim, harm from offenders' actions. CSC employees and offenders (excluding those harmed during the offence they committed) may register.
- Representatives, with written authorization, can also receive victim information.
Information Disclosure
- Decisions about disclosing information are based on balancing victim's interest with offender's privacy. Factors include information nature, timeliness, effect on offender(s), consequences of disclosure.
- Parole Officer/Primary Worker communicates concerns regarding disclosure to the supervisor and request case conference if needed. Victim Services Officer communicates to Regional Victim Services Manager when concerns about disclosure impacting public safety arise.
- Mandatory information is provided to victims who meet Criminal Code criteria, regardless of registration.
- CSC can notify victims outside of regular business hours in specific cases (e.g., escapes, temporary absences, judicial review).
- Disclosure decisions involving offenders under Witness Protection Program Act or other protection agreements require coordination with RCMP, managing agencies, or National Manager, Restorative Justice and Victim Services with the Director General, Preventive Security and Intelligence.
Gathering Information from Victims
- Information provided verbally to staff outside the Victim Services Unit is documented and forwarded to the Unit.
- Written victim input is similarly managed.
- Victim information relevant to the case (including risk assessment information) is forwarded to the appropriate staff.
- Victim statements in lieu of photographs or other methods of communication.
- Victim-related information concerning victims and offenders will be reviewed when sensitive information (e.g., psychological reports) is received to assess its relevance in decision-making.
Sharing with Offenders
- Offenders are not notified of victim requests or provision of information. This information is not included in offender reports.
- Victims' contact information is not shared with offenders unless consent is given.
- Victims receiving information from CSC are advised that that content may be shared with offenders for decisions pursuant to CCRA section 27.
- Gist of information may be shared with offenders in cases with sufficient grounds to withhold full details.
Jurisdictions
- Procedures apply to all offenders under federal jurisdiction. Provincial offenders in certain cases may conform to this structure as well.
- Federal offenders in provincial correctional facilities follow specific provincial procedures.
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