Veterans Health Administration Care Eligibility Quiz
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Questions and Answers

Who is eligible for care within the Veterans Health Administration?

Only those who served in the active duty military

Which of the following are VA customers?

  • Veterans
  • Family members of Veterans
  • Active duty military personnel
  • All of the above (correct)

    • How does VA assess the satisfaction of Veteran care?

    All of the above

    The Department of Veterans Affairs is a cabinet level organization and as such is under the responsibility of which of the following?

    <p>The executive branch of the federal government</p> Signup and view all the answers

    Which of the following health risks is associated with military service in Vietnam?

    <p>All of the above</p> Signup and view all the answers

    What is the signature injury in Veterans who served in the Operation Enduring Freedom (OEF)/Operation Iraqi Freedom (OIF)/Operation New Dawn (OND)?

    <p>Traumatic brain injury</p> Signup and view all the answers

    What are symptoms of Post Traumatic Stress Disorder (PTSD)?

    <p>All the above</p> Signup and view all the answers

    Patient satisfaction with VA care and services is often reported to be at what percentage?

    <p>85%</p> Signup and view all the answers

    The I CARE principles of Integrity, Commitment, Advocacy, Respect, and Excellence reflect VA's:

    <p>All of the above</p> Signup and view all the answers

    Which of the following best describes transmission or discussion via email and/or text messaging of identifiable patient information?

    <p>Prohibited unless Federally approved encryption software is used</p> Signup and view all the answers

    In an emergency, is it permissible to ask someone to sign off so that you can sign on using their terminal?

    <p>Yes</p> Signup and view all the answers

    From the choices below, which is the only permissible option if you need to electronically save the names, SSNs and/or other data regarding your patients?

    <p>Store it on a VA system in a file that is restricted to only people who are authorized to view the information</p> Signup and view all the answers

    What should you do if you leave your computer to go to another area?

    <p>Log-off or lock the computer and remove your PIV card before leaving to maintain security</p> Signup and view all the answers

    When sending a fax, what must you confirm regarding patient information?

    <p>You must confirm that the fax was received at its destination</p> Signup and view all the answers

    Which information may be disclosed to a non-VA provider without a signed authorization for purposes of treating a patient?

    <p>Family history of coronary artery disease</p> Signup and view all the answers

    What should you do if you have a question about a Privacy issue or would like to report a Privacy violation?

    <p>Contact the facility Privacy Officer if your supervisor is unable to answer your question</p> Signup and view all the answers

    What is required in order to fax a discharge summary for a VA patient being discharged to a primary care provider outside of the VA system?

    <p>Yes, if the patient was treated for drug abuse, alcoholism, sickle cell anemia or HIV</p> Signup and view all the answers

    Which one of the following is true regarding patient information?

    <p>Information transmitted to your school or educational program may never contain specific patient identifiers</p> Signup and view all the answers

    What is the correct approach to inform a patient's non-VA healthcare provider about an abnormal lab test?

    <p>Call the patient's provider with the results; signed authorization is not required</p> Signup and view all the answers

    Who is responsible for the patient's safety?

    <p>Everyone</p> Signup and view all the answers

    How would you classify the procedure if the Bar Code Medication Administration (BCMA) scanner indicated that the patient wrist band bar code and the bar code on an IV solution do not match?

    <p>A close call</p> Signup and view all the answers

    Which is an example of communication patterns which may lead to adverse events and close calls?

    <p>All of the above</p> Signup and view all the answers

    Patient safety goals are a priority of the VA and which accrediting body?

    <p>The Joint Commission</p> Signup and view all the answers

    What should you do as you enter or leave a patient's room, or between patient contacts?

    <p>Cleanse your hands using an alcohol-based rub and/or antibacterial soap and water wash</p> Signup and view all the answers

    What would you do before performing a moderately invasive procedure, such as the insertion of a central intravenous catheter?

    <p>Wash and disinfect your hands before putting on sterile gloves and again after the procedure</p> Signup and view all the answers

    What should you do with all used or contaminated materials?

    <p>Dispose of them in appropriately labeled containers</p> Signup and view all the answers

    Which of the following suicide warning signs must be reported to your supervising practitioner?

    <p>All of the above</p> Signup and view all the answers

    Which of the following are signs of possible neglect?

    <p>All of the above</p> Signup and view all the answers

    What should you do if you find evidence of abuse or neglect in an elderly patient?

    <p>Report the findings and possibility of abuse/neglect to your supervisor</p> Signup and view all the answers

    In VA, treatment of pain is a high priority.

    <p>True</p> Signup and view all the answers

    Which is the best way to deal with a patient who you suspect is developing an opioid use disorder?

    <p>Discuss options that are available for support and treatment</p> Signup and view all the answers

    Buprenorphine and Methadone are FDA approved for the treatment of Opioid Use Disorder and are also good pain relievers.

    <p>True</p> Signup and view all the answers

    The best way to dispose of opioid medication is to crush the pills and flush them down the toilet.

    <p>False</p> Signup and view all the answers

    Which are ways to help patients avoid accidental opioid overdose?

    <p>All of the above</p> Signup and view all the answers

    You do not need to get your supervisor's approval to accept a gift from a Foreign Government if the value is below $375.

    <p>False</p> Signup and view all the answers

    Which of the following is a prohibited or restricted source of gifts or favors?

    <p>All of the above</p> Signup and view all the answers

    What does a Covered Relationship include?

    <p>Roommates, even if that roommate is not a family member or romantically involved with you</p> Signup and view all the answers

    You may solicit employees in your office to chip in for a wedding gift for another Federal employee.

    <p>True</p> Signup and view all the answers

    If you have a question regarding a compliance concern, or you suspect illegal or unethical documentation or business procedures at the VA medical center, who should you notify first?

    <p>Supervisor</p> Signup and view all the answers

    Why is the CBI program important for you?

    <p>All of the above</p> Signup and view all the answers

    Inadequate or incomplete documentation does not affect a third party insurance claim.

    <p>False</p> Signup and view all the answers

    The Office of Compliance and Business Integrity program is responsible for internal oversight of VHA revenue operations.

    <p>True</p> Signup and view all the answers

    What best describes behavior subjected to demeaning comments or intimidation at the VA?

    <p>A reportable violation as it has resulted in a hostile work environment</p> Signup and view all the answers

    Elements of workplace harassment based on race, color, religion, sex, national origin, age or disability include which of the following?

    <p>All of the above</p> Signup and view all the answers

    To qualify as actionable sexual harassment, the harasser's conduct must be which of the following?

    <p>Unwelcome</p> Signup and view all the answers

    Which of the following are examples of behavior constituting sexual harassment?

    <p>All of the above</p> Signup and view all the answers

    Which of the following best describes a protected disclosure?

    <p>All of the above</p> Signup and view all the answers

    Can a female supervisor berating a male trainee be viewed as gender-based workplace harassment?

    <p>True</p> Signup and view all the answers

    What will happen if you report a violation of workplace harassment or discrimination?

    <p>You will be protected from retaliation from VA staff</p> Signup and view all the answers

    Which of the following is true regarding malpractice/liability for trainees while on assignment at the VA?

    <p>Trainees are covered by the federal government's malpractice coverage under the federal tort claims act</p> Signup and view all the answers

    What should you do if you are named as a witness in a malpractice case involving a VA patient?

    <p>Provide accurate information to VA and department of justice attorneys</p> Signup and view all the answers

    What is true if a claim is filed against a trainee validly appointed to be on assignment rotation at a VA facility?

    <p>The justice department usually takes steps to substitute the US as the defendant in place of the trainee</p> Signup and view all the answers

    What is required by the VA in order to ensure you are covered under the federal tort claims act?

    <p>That you have been given an official VA appointment</p> Signup and view all the answers

    Study Notes

    Veterans Health Administration (VHA) Care Eligibility

    • Eligible individuals are those who served in active duty military.
    • VA customers encompass a wide range of individuals inclusive of veterans and their family members.

    Patient Satisfaction and Communication

    • Veteran care satisfaction often reported at 85%.
    • Effective communication includes secure methods like email and text, requiring federal encryption for identifiable patient information.

    Privacy and Information Security

    • It's essential to log off or lock computers when stepping away to maintain security.
    • Personal identifying information must remain confidential and securely stored within authorized VA systems.

    Patient Information Sharing

    • Disclosures to non-VA providers may occur without authorization for specific treatment-related information.
    • Written consent is necessary for sharing sensitive information, such as HIV status or substance abuse history.

    Safety and Infection Control

    • Everyone is responsible for patient safety during care.
    • Hand hygiene is crucial; hands should be cleansed before and after patient interactions, particularly before invasive procedures.

    Recognizing and Reporting Abuse or Neglect

    • Signs of possible neglect must be reported to a supervisor.
    • Possible abuse or neglect should trigger immediate reporting for patient protection.

    Pain Management and Substance Use Disorder

    • VA prioritizes pain treatment; Buprenorphine and Methadone are FDA-approved for opioid use disorder.
    • Educational support for patients suspected of developing opioid misuse is recommended.

    Compliance and Business Integrity

    • Reporting compliance concerns first to a supervisor is essential for upholding ethical standards.
    • Documentation must be complete to ensure successful insurance claims.

    Workplace Standards and Harassment Prevention

    • All employees are urged to report any workplace harassment or discrimination.
    • Harassment, including sexual harassment, must be addressed as it creates a hostile work environment, regardless of its severity.
    • Trainees are protected under the Federal Tort Claims Act when acting within the scope of their assignment.
    • If involved in legal actions, providing accurate information to attorneys is required for malpractice cases.

    General Ethical Conduct

    • VA employees and trainees must adhere to prohibitions on accepting gifts from restricted sources.
    • Any communication regarding a patient's condition must respect confidentiality and follow established protocols.

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    Description

    Test your knowledge on the eligibility criteria for Veterans Health Administration (VHA) care. This quiz covers topics like patient satisfaction, information security, and the nuances of patient information sharing. Whether you're a veteran or a family member, understanding these details is crucial for accessing VA benefits.

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