Verbal and Non-verbal Communication
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Questions and Answers

Which approach should one take when choosing words while addressing an audience?

  • Use only informal language to build rapport.
  • Use complex vocabulary to sound intelligent.
  • Speak in a monotone voice to maintain neutrality.
  • Choose words based on the audience's knowledge and needs. (correct)

What is one of the key benefits of mastering nonverbal communication?

  • It eliminates the need for verbal communication.
  • It can embellish the spoken message and enhance clarity. (correct)
  • It allows for a more relaxed speaking style.
  • It increases the use of jargon in speeches.

What characteristic is important for maintaining the listener's attention during a speech?

  • Avoiding eye contact to minimize distractions.
  • Speaking as fast as possible to cover more content.
  • Using a varied tone and modulation. (correct)
  • Incorporating obsolete terms to showcase vocabulary.

Which term best describes the selection of words that are relevant and make sense in context?

<p>Clarity (C)</p> Signup and view all the answers

Why is it important to avoid offensive language when communicating?

<p>It increases engagement by maintaining respect. (A)</p> Signup and view all the answers

Which of the following is NOT a reason to use modulation in speech?

<p>To maintain a monotonous delivery. (D)</p> Signup and view all the answers

What does 'audience-oriented' communication prioritize?

<p>The preferences and needs of the audience. (A)</p> Signup and view all the answers

What effect does using interesting words and phrases have on communication?

<p>It draws the audience's interest and attention. (A)</p> Signup and view all the answers

What is a key quality of good verbal communication?

<p>Using lifelike and vivid words (D)</p> Signup and view all the answers

Which of the following best defines non-verbal communication?

<p>Conveying messages through behavior and body language (A)</p> Signup and view all the answers

Which of the following characteristics should be avoided for effective verbal communication?

<p>Using insubstantial fillers and expressions (D)</p> Signup and view all the answers

Which subfield of non-verbal communication studies the aspect of eye contact?

<p>Oculetics (C)</p> Signup and view all the answers

What is the definition of 'Chronemics' in non-verbal communication?

<p>The study of time element in communication (B)</p> Signup and view all the answers

Which of the following is a characteristic of a poor verbal communicator?

<p>Using high-falutin or overly formal words (B)</p> Signup and view all the answers

What should a communicator avoid to maintain objectivity in verbal communication?

<p>Using words that exhibit gender bias (C)</p> Signup and view all the answers

Which components are used in non-verbal communication?

<p>Facial expressions, body language, and space (C)</p> Signup and view all the answers

Flashcards

Verbal Communication

Communication using words, either spoken or written.

Nonverbal Communication

Communication using body language, tone, or other cues instead of words.

Qualities of Good Verbal Communication

Characteristics of effective verbal communication, such as being vivid, enthusiastic, and brief.

Chronemics

The study of how time affects communication.

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Haptics

The study of touch in communication.

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Oculetics

The study of eye contact in communication.

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Proxemics

The study of physical space in communication.

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Kinesics

The study of body movements in communication.

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Modulated Voice

Speaking with variations in pitch, tone, and volume to create interest and clarity.

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Nonverbal Communication Impact

Enhances, clarifies, and adds depth to verbal communication, conveying emotions, attitudes, and even intentions.

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Audience-Oriented Communication

Tailoring your words and style to the listeners' knowledge, background, and interests.

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Tactful Communication

Choosing words that avoid offense, considering the listener's feelings and perspectives.

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Informative Communication

Using words to provide information, explain concepts, and share knowledge.

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Clarity in Communication

Ensuring your message is understood as intended, avoiding ambiguity and misunderstandings.

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No-Nonsense Communication

Using concise and direct language, avoiding unnecessary words and jargon.

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Study Notes

Verbal Communication

  • Refers to interactions where words relay a message.
  • Can be spoken, written, or both.
  • Effective communication requires considering qualities like:
    • Vivid language (using descriptive words)
    • Enthusiastic language (expressing passion)
    • Relevant language (using necessary words)
    • Appropriateness (matching language to the situation)
    • Brief and clear wording (avoiding unnecessary phrases)
    • Authentic language (avoiding lies)
    • Language used as medium (using the correct language)
    • Conversational language (using colloquial and formal words)
    • Objective language (avoiding bias)
    • Ethical considerations (regarding gender, roles, ethnicity)
    • Moderate speed (neither too fast nor too slow)
    • Understandable vocabulary (using simple words)
    • Novel and interesting words (avoiding outdated terms)
    • Contextual use (using words in suitable situations)
    • Audience-oriented language (tailoring words to listeners)
    • Tactful communication (avoiding offense)
    • Informative language (providing clarity)
    • Organized language (structuring words logically)
    • Clear language (ensuring the message is understood)

Non-verbal Communication

  • Involves using body language to convey meaning.
  • Includes various forms of communication like:
    • Chronemics: study of timing in communication
    • Haptics: study of touch in communication
    • Oculetics: study of eye contact in communication
    • Proxemics: study of proximity in communication
    • Kinesics: study of movement in communication
    • Objectics: study of objects used in communication
  • Nonverbal cues, like facial expressions, body language, and tone of voice, influence the overall message.
  • Importance of nonverbal communication:
    • Enhances and emphasizes spoken messages
    • Communicates feelings and perceptions without words
    • Holds listener's attention
    • Gives a preview of the speaker
    • Makes speakers more dynamic and animated
    • Reduces nervousness
    • Builds connections with listeners
    • Makes speakers more credible
    • Creates a diverse speaking style

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Description

Explore the key aspects of verbal communication in this quiz. Learn about the importance of using vivid, relevant, and appropriate language as well as how to tailor your communication to match the audience. This quiz will help you enhance your verbal interactions effectively.

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