Podcast
Questions and Answers
What is the primary responsibility of each sales consultant regarding client vehicle orders?
What is the primary responsibility of each sales consultant regarding client vehicle orders?
- To ensure the client order is 100% accurate. (correct)
- To delegate the order confirmation to the logistics team.
- To create a promotional package for the vehicle.
- To ensure the vehicle is delivered as quickly as possible.
What should a consultant do if they identify issues with a client’s vehicle order?
What should a consultant do if they identify issues with a client’s vehicle order?
- Fix the issues before contacting the client. (correct)
- Cancel the order to avoid future complications.
- Contact the client immediately without fixing the issues.
- Ignore the issues if they are minor.
Which of the following is crucial to ensure regarding the delivery date?
Which of the following is crucial to ensure regarding the delivery date?
- Delays should be communicated only at the last minute.
- It should be flexible according to logistics.
- A backup delivery date should not be established.
- It must be met 100%. (correct)
How should a consultant respond to unavoidable issues that may affect the delivery?
How should a consultant respond to unavoidable issues that may affect the delivery?
What is an important step to take prior to the Pre-Delivery Inspection (PDI)?
What is an important step to take prior to the Pre-Delivery Inspection (PDI)?
Flashcards
Vehicle Pre-Order Check
Vehicle Pre-Order Check
Verifying that the ordered vehicle matches the customer's exact specifications, including trim, options, and special requests.
Identifying Issues
Identifying Issues
Identifying potential issues or errors in the vehicle order before contacting the client.
Fixing Issues
Fixing Issues
Correcting identified errors in the vehicle order before contacting the client to ensure the order is accurate.
Meeting Delivery Dates
Meeting Delivery Dates
Ensuring the vehicle is delivered on the promised date.
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Proactive Communication
Proactive Communication
Informing the customer immediately about any unexpected delays or changes to the delivery date.
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Vehicle Pre-Order Check
- Sales consultants are accountable for ensuring client orders are completely accurate.
- Verify the requested vehicle specifications, trim, options, and special requirements match the client's order.
- Address any identified issues before contacting the client, and inform them of the changes.
- Guarantee the delivery date.
- If delays or issues arise, communicate proactively and immediately with the client.
- Incorporate the above steps within the pre-check process.
- Before the Pre-Delivery Inspection (PDI), invite the customer to the showroom or provide images of their vehicle to confirm and prevent cancellations at delivery.
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