Vehicle Pre-Order Check Responsibilities
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Questions and Answers

What is the primary responsibility of each sales consultant regarding client orders?

  • To finalize the delivery arrangements without client confirmation.
  • To prioritize sales over customer satisfaction.
  • To ensure the client order is 100% accurate. (correct)
  • To select the best vehicle available in stock.
  • What should a sales consultant do if they identify any issues with a client’s vehicle order?

  • Leave the issues for the delivery team to resolve.
  • Fix the issues before contacting the client. (correct)
  • Ignore the issues if the client seems satisfied.
  • Contact the client immediately and seek their opinion.
  • What must be ensured regarding the delivery date of the vehicle?

  • Sales consultants can promise any date to close a deal.
  • Clients should be flexible about changes.
  • It can be adjusted if needed.
  • It must be met 100%. (correct)
  • How should a sales consultant handle an unavoidable delay in delivery?

    <p>Inform the client immediately and be proactive about it.</p> Signup and view all the answers

    What is a recommended practice for sales consultants before the Pre-Delivery Inspection (PDI)?

    <p>Confirm the vehicle details by inviting the customer to the showroom or sharing pictures.</p> Signup and view all the answers

    Study Notes

    Vehicle Pre-Order Check Responsibilities

    • Sales consultants are responsible for ensuring client orders are completely accurate.
    • Verify requested vehicle specifications, trims, options, and special requirements.
    • Correct any identified issues before contacting the client and communicate the changes.
    • Guarantee the delivery date is met.
    • Proactively inform clients of any unavoidable delays.
    • Incorporate these checks into the pre-order process.
    • Before PDI (Pre-Delivery Inspection), invite the customer to the showroom or share vehicle images to confirm the order and avoid delivery cancellations.

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    Description

    This quiz focuses on the responsibilities of sales consultants in the vehicle pre-order process. It covers ensuring accurate client orders, verifying specifications, and communicating changes. Additionally, it addresses the importance of proactive client communication regarding delivery dates and potential delays.

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