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Vehicle Pre-Order Check Responsibilities

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Vehicle Pre-Order Check Responsibilities

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Questions and Answers

What is the primary responsibility of each sales consultant regarding client orders?

To finalize the delivery arrangements without client confirmation.

To prioritize sales over customer satisfaction.

To ensure the client order is 100% accurate. (correct)

To select the best vehicle available in stock.

What should a sales consultant do if they identify any issues with a client’s vehicle order?

Leave the issues for the delivery team to resolve.

Fix the issues before contacting the client. (correct)

Ignore the issues if the client seems satisfied.

Contact the client immediately and seek their opinion.

What must be ensured regarding the delivery date of the vehicle?

Sales consultants can promise any date to close a deal.

Clients should be flexible about changes.

It can be adjusted if needed.

It must be met 100%. (correct)

How should a sales consultant handle an unavoidable delay in delivery?

<p>Inform the client immediately and be proactive about it. (D)</p> Signup and view all the answers

What is a recommended practice for sales consultants before the Pre-Delivery Inspection (PDI)?

<p>Confirm the vehicle details by inviting the customer to the showroom or sharing pictures. (D)</p> Signup and view all the answers

Study Notes

Vehicle Pre-Order Check Responsibilities

Sales consultants are responsible for ensuring client orders are completely accurate.
Verify requested vehicle specifications, trims, options, and special requirements.
Correct any identified issues before contacting the client and communicate the changes.
Guarantee the delivery date is met.
Proactively inform clients of any unavoidable delays.
Incorporate these checks into the pre-order process.
Before PDI (Pre-Delivery Inspection), invite the customer to the showroom or share vehicle images to confirm the order and avoid delivery cancellations.

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Description

This quiz focuses on the responsibilities of sales consultants in the vehicle pre-order process. It covers ensuring accurate client orders, verifying specifications, and communicating changes. Additionally, it addresses the importance of proactive client communication regarding delivery dates and potential delays.