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Questions and Answers
What is the primary responsibility of each sales consultant regarding client orders?
What is the primary responsibility of each sales consultant regarding client orders?
What should a sales consultant do if they identify any issues with a client’s vehicle order?
What should a sales consultant do if they identify any issues with a client’s vehicle order?
What must be ensured regarding the delivery date of the vehicle?
What must be ensured regarding the delivery date of the vehicle?
How should a sales consultant handle an unavoidable delay in delivery?
How should a sales consultant handle an unavoidable delay in delivery?
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What is a recommended practice for sales consultants before the Pre-Delivery Inspection (PDI)?
What is a recommended practice for sales consultants before the Pre-Delivery Inspection (PDI)?
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Study Notes
Vehicle Pre-Order Check Responsibilities
- Sales consultants are responsible for ensuring client orders are completely accurate.
- Verify requested vehicle specifications, trims, options, and special requirements.
- Correct any identified issues before contacting the client and communicate the changes.
- Guarantee the delivery date is met.
- Proactively inform clients of any unavoidable delays.
- Incorporate these checks into the pre-order process.
- Before PDI (Pre-Delivery Inspection), invite the customer to the showroom or share vehicle images to confirm the order and avoid delivery cancellations.
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Description
This quiz focuses on the responsibilities of sales consultants in the vehicle pre-order process. It covers ensuring accurate client orders, verifying specifications, and communicating changes. Additionally, it addresses the importance of proactive client communication regarding delivery dates and potential delays.