Vehicle Pre-Order Check Responsibilities

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Questions and Answers

What is the primary responsibility of each sales consultant regarding client orders?

To finalize the delivery arrangements without client confirmation.
To prioritize sales over customer satisfaction.
To ensure the client order is 100% accurate. (correct)
To select the best vehicle available in stock.

What should a sales consultant do if they identify any issues with a client’s vehicle order?

Leave the issues for the delivery team to resolve.
Fix the issues before contacting the client. (correct)
Ignore the issues if the client seems satisfied.
Contact the client immediately and seek their opinion.

What must be ensured regarding the delivery date of the vehicle?

Sales consultants can promise any date to close a deal.
Clients should be flexible about changes.
It can be adjusted if needed.
It must be met 100%. (correct)

How should a sales consultant handle an unavoidable delay in delivery?

<p>Inform the client immediately and be proactive about it. (D)</p> Signup and view all the answers

What is a recommended practice for sales consultants before the Pre-Delivery Inspection (PDI)?

<p>Confirm the vehicle details by inviting the customer to the showroom or sharing pictures. (D)</p> Signup and view all the answers

Flashcards

Vehicle Pre-Order Check

Verifying that the ordered vehicle matches the client's exact specifications, including trim, options, and special requests.

Accurate Specifications

Confirming that the vehicle has all the correct features and details the client ordered, like specific paint color, engine type, or optional accessories.

Identifying and Resolving Issues

Identifying any problems or discrepancies in the ordered vehicle before delivery and resolving them.

Proactive Communication

Communicating any delays or changes to the delivery date to the client promptly, especially if unforeseen circumstances arise.

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Pre-Delivery Confirmation

Showing the client their vehicle before delivery to eliminate any doubts or potential cancellation.

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Study Notes

Vehicle Pre-Order Check Responsibilities

Sales consultants are responsible for ensuring client orders are completely accurate.
Verify requested vehicle specifications, trims, options, and special requirements.
Correct any identified issues before contacting the client and communicate the changes.
Guarantee the delivery date is met.
Proactively inform clients of any unavoidable delays.
Incorporate these checks into the pre-order process.
Before PDI (Pre-Delivery Inspection), invite the customer to the showroom or share vehicle images to confirm the order and avoid delivery cancellations.