Podcast
Questions and Answers
What should the technician do if there is any part/body/physical damage to the vehicle?
What should the technician do if there is any part/body/physical damage to the vehicle?
- Ignore it and proceed with the job
- Write it down in the notes
- Take a picture and recommend a solution (correct)
- Inform the team via group text
What color is used to label customer advisories that indicate the need for immediate replacement?
What color is used to label customer advisories that indicate the need for immediate replacement?
- Yellow
- Red (correct)
- Green
- Blue
What should the technician do if more diagnostic time or parts are needed for a job?
What should the technician do if more diagnostic time or parts are needed for a job?
- Include it in the group text message (correct)
- Park the vehicle in front of the white building
- Park the vehicle inside the fenced-in lot
- Inform the Assistant Manager or Service & Parts Consultant
When may management determine that technicians need to correct comebacks after hours or on the weekend?
When may management determine that technicians need to correct comebacks after hours or on the weekend?
Which types of services require a test drive?
Which types of services require a test drive?
What is the test drive route for extensive repairs?
What is the test drive route for extensive repairs?
During the QC process, the technician will perform a test drive of at least ______ for maintenance services.
During the QC process, the technician will perform a test drive of at least ______ for maintenance services.
What should the technician do if additional recommendations are found during diagnosis or inspection?
What should the technician do if additional recommendations are found during diagnosis or inspection?
What should the technician do if a job is not complete?
What should the technician do if a job is not complete?
What needs to be done after repairs are performed for diagnosed repairs?
What needs to be done after repairs are performed for diagnosed repairs?
When should TPM lights be diagnosed for low tire pressures?
When should TPM lights be diagnosed for low tire pressures?
What needs to be done before starting the engine after repairing the oiling circuit?
What needs to be done before starting the engine after repairing the oiling circuit?
What needs to be done after repairing the cooling system?
What needs to be done after repairing the cooling system?
What should be done to verify no leaks when replacing tires?
What should be done to verify no leaks when replacing tires?
During the diagnostic process, when should a battery charger be connected to the vehicle?
During the diagnostic process, when should a battery charger be connected to the vehicle?
What should the technician do if no warning lights are illuminated and there are no currently present faults indicating any needed repairs or service?
What should the technician do if no warning lights are illuminated and there are no currently present faults indicating any needed repairs or service?
What should the technician do if additional time is needed for further testing or diagnosis during the diagnostic process?
What should the technician do if additional time is needed for further testing or diagnosis during the diagnostic process?
What should the technician do during the initial test drive of the vehicle?
What should the technician do during the initial test drive of the vehicle?
When should you update the out going mileage in Tekmetric?
When should you update the out going mileage in Tekmetric?
When performing alignments on cars with suspension complaints, how much time should you add to the ticket to measure the full suspension?
When performing alignments on cars with suspension complaints, how much time should you add to the ticket to measure the full suspension?
When should the technician make sure that all parts have arrived for a job?
When should the technician make sure that all parts have arrived for a job?
Which of these things should you NOT do when you finish a job?
Which of these things should you NOT do when you finish a job?
Fault code scans should be done as part of the QC process after repairs are completed.
Fault code scans should be done as part of the QC process after repairs are completed.
Whose responsibility is to take care of the shop tools and equipment?
Whose responsibility is to take care of the shop tools and equipment?
When you are faced with an issue, what should you do?
When you are faced with an issue, what should you do?
When should you start your timer for a job?
When should you start your timer for a job?
When do you need to turn in estimates?
When do you need to turn in estimates?
Which of the following is true regarding when you should attach a fault code scan to the inspection?
Which of the following is true regarding when you should attach a fault code scan to the inspection?
