Vehicle Inspections and Repairs

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Questions and Answers

What should the technician do if there is any part/body/physical damage to the vehicle?

  • Ignore it and proceed with the job
  • Write it down in the notes
  • Take a picture and recommend a solution (correct)
  • Inform the team via group text

What color is used to label customer advisories that indicate the need for immediate replacement?

  • Yellow
  • Red (correct)
  • Green
  • Blue

What should the technician do if more diagnostic time or parts are needed for a job?

  • Include it in the group text message (correct)
  • Park the vehicle in front of the white building
  • Park the vehicle inside the fenced-in lot
  • Inform the Assistant Manager or Service & Parts Consultant

When may management determine that technicians need to correct comebacks after hours or on the weekend?

<p>To avoid disrupting scheduled appointments and business goals (A)</p> Signup and view all the answers

Which types of services require a test drive?

<p>All services except free inspections and oil changes (D)</p> Signup and view all the answers

What is the test drive route for extensive repairs?

<p>Mayport Road to Wonderwood, u-turn at Girvin, and back to the shop (D)</p> Signup and view all the answers

During the QC process, the technician will perform a test drive of at least ______ for maintenance services.

<p>3 miles (A)</p> Signup and view all the answers

What should the technician do if additional recommendations are found during diagnosis or inspection?

<p>Consult with the shop owner or shop foreman (via radio and group text) (B)</p> Signup and view all the answers

What should the technician do if a job is not complete?

<p>Not mark the job as completed (A)</p> Signup and view all the answers

What needs to be done after repairs are performed for diagnosed repairs?

<p>Verify the repairs with relevant test (C)</p> Signup and view all the answers

When should TPM lights be diagnosed for low tire pressures?

<p>Only if there is a system malfunction (C)</p> Signup and view all the answers

What needs to be done before starting the engine after repairing the oiling circuit?

<p>Priming (B)</p> Signup and view all the answers

What needs to be done after repairing the cooling system?

<p>Vacuum bleed and fill, and pressure test for 10 minutes (D)</p> Signup and view all the answers

What should be done to verify no leaks when replacing tires?

<p>Spray the valve stems and cores with soapy water (A)</p> Signup and view all the answers

During the diagnostic process, when should a battery charger be connected to the vehicle?

<p>During any key on, engine off diagnosing or testing (A)</p> Signup and view all the answers

What should the technician do if no warning lights are illuminated and there are no currently present faults indicating any needed repairs or service?

<p>Clear fault memory of the vehicle (C)</p> Signup and view all the answers

What should the technician do if additional time is needed for further testing or diagnosis during the diagnostic process?

<p>Consult with the shop foreman for further directive (via radio and group chat) (C)</p> Signup and view all the answers

What should the technician do during the initial test drive of the vehicle?

<p>Observe vibrations, noises, or smells (D)</p> Signup and view all the answers

When should you update the out going mileage in Tekmetric?

<p>After every test drive. (C)</p> Signup and view all the answers

When performing alignments on cars with suspension complaints, how much time should you add to the ticket to measure the full suspension?

<p>1 hour (A)</p> Signup and view all the answers

When should the technician make sure that all parts have arrived for a job?

<p>Before starting the job clock. (D)</p> Signup and view all the answers

Which of these things should you NOT do when you finish a job?

<p>Notate damage (C)</p> Signup and view all the answers

Fault code scans should be done as part of the QC process after repairs are completed.

<p>True (A)</p> Signup and view all the answers

Whose responsibility is to take care of the shop tools and equipment?

<p>Technicians (B)</p> Signup and view all the answers

When you are faced with an issue, what should you do?

<p>Find solutions and alert management of the issue and solutions. (B)</p> Signup and view all the answers

When should you start your timer for a job?

<p>Before you check that all parts have arrived for the job (A)</p> Signup and view all the answers

When do you need to turn in estimates?

<p>Within 24-48 hours (C)</p> Signup and view all the answers

Which of the following is true regarding when you should attach a fault code scan to the inspection?

<p>Every time you diagnose, inspect or repair a car (D)</p> Signup and view all the answers

Flashcards

Vehicle physical damage

Take a picture and recommend a solution.

Red customer advisory label

Red labels indicate the need for immediate replacement.

Need more diagnostic time/parts?

Include it in the group text message.

Comeback corrections after hours

To avoid disrupting scheduled appointments and business goals.

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Services needing a test drive

All services except free inspections and oil changes.

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Extensive repair test drive route

Mayport Road to Wonderwood, u-turn at Girvin, and back to the shop.

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Test drive distance for maintenance

3 miles

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Additional recommendations found

Consult with the shop owner or shop foreman (via radio and group text).

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Job not complete?

Do not mark the job as completed.

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Post-repair verification

Verify the repairs with relevant test.

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Diagnose TPM lights for low pressure?

Only if there is a system malfunction.

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Before engine start after oiling repair

Priming

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After cooling system repair

Vacuum bleed and fill, and pressure test for 10 minutes.

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Verify no leaks after tire replacement

Spray the valve stems and cores with soapy water.

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When to connect battery charger

During any key on, engine off diagnosing or testing.

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No warning lights/faults?

Clear fault memory of the vehicle.

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Need more diagnostic time?

Consult with the shop foreman for further directive (via radio and group chat).

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Initial test drive

Observe vibrations, noises, or smells.

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Update outgoing mileage

After every test drive.

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Alignment on cars with suspension complaints

1 hour

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Check part arrival

After starting the job clock.

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What NOT to do when you finish a job

Notate damage

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QC fault code scans

True

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Shop tools responsibility

Technicians

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Facing an issue

Find solutions and alert management of the issue and solutions.

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When to start timer

Before you check that all parts have arrived for the job

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When to turn in estimates

Within 24-48 hours

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When to attach fault code scan

Every time you diagnose, inspect or repair a car

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