28 Questions
What should the technician do if there is any part/body/physical damage to the vehicle?
Take a picture and recommend a solution
What color is used to label customer advisories that indicate the need for immediate replacement?
Red
What should the technician do if more diagnostic time or parts are needed for a job?
Include it in the group text message
When may management determine that technicians need to correct comebacks after hours or on the weekend?
To avoid disrupting scheduled appointments and business goals
Which types of services require a test drive?
All services except free inspections and oil changes
What is the test drive route for extensive repairs?
Mayport Road to Wonderwood, u-turn at Girvin, and back to the shop
During the QC process, the technician will perform a test drive of at least ______ for maintenance services.
3 miles
What should the technician do if additional recommendations are found during diagnosis or inspection?
Consult with the shop owner or shop foreman (via radio and group text)
What should the technician do if a job is not complete?
Not mark the job as completed
What needs to be done after repairs are performed for diagnosed repairs?
Verify the repairs with relevant test
When should TPM lights be diagnosed for low tire pressures?
Only if there is a system malfunction
What needs to be done before starting the engine after repairing the oiling circuit?
Priming
What needs to be done after repairing the cooling system?
Vacuum bleed and fill, and pressure test for 10 minutes
What should be done to verify no leaks when replacing tires?
Spray the valve stems and cores with soapy water
During the diagnostic process, when should a battery charger be connected to the vehicle?
During any key on, engine off diagnosing or testing
What should the technician do if no warning lights are illuminated and there are no currently present faults indicating any needed repairs or service?
Clear fault memory of the vehicle
What should the technician do if additional time is needed for further testing or diagnosis during the diagnostic process?
Consult with the shop foreman for further directive (via radio and group chat)
What should the technician do during the initial test drive of the vehicle?
Observe vibrations, noises, or smells
When should you update the out going mileage in Tekmetric?
After every test drive.
When performing alignments on cars with suspension complaints, how much time should you add to the ticket to measure the full suspension?
1 hour
When should the technician make sure that all parts have arrived for a job?
After starting the job clock.
Which of these things should you NOT do when you finish a job?
Notate damage
Fault code scans should be done as part of the QC process after repairs are completed.
True
Whose responsibility is to take care of the shop tools and equipment?
Technicians
When you are faced with an issue, what should you do?
Find solutions and alert management of the issue and solutions.
When should you start your timer for a job?
Before you check that all parts have arrived for the job
When do you need to turn in estimates?
Within 24-48 hours
Which of the following is true regarding when you should attach a fault code scan to the inspection?
Every time you diagnose, inspect or repair a car
Test your knowledge on vehicle inspections and repairs with this quiz. Learn about the process of documenting findings, consulting with supervisors, and completing necessary services. Find out why fluids and tire pressures are crucial to check in every vehicle.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
