Podcast
Questions and Answers
What should the technician do if there is any part/body/physical damage to the vehicle?
What should the technician do if there is any part/body/physical damage to the vehicle?
- Ignore it and proceed with the job
- Write it down in the notes
- Take a picture and recommend a solution (correct)
- Inform the team via group text
What color is used to label customer advisories that indicate the need for immediate replacement?
What color is used to label customer advisories that indicate the need for immediate replacement?
- Yellow
- Red (correct)
- Green
- Blue
What should the technician do if more diagnostic time or parts are needed for a job?
What should the technician do if more diagnostic time or parts are needed for a job?
- Include it in the group text message (correct)
- Park the vehicle in front of the white building
- Park the vehicle inside the fenced-in lot
- Inform the Assistant Manager or Service & Parts Consultant
When may management determine that technicians need to correct comebacks after hours or on the weekend?
When may management determine that technicians need to correct comebacks after hours or on the weekend?
Which types of services require a test drive?
Which types of services require a test drive?
What is the test drive route for extensive repairs?
What is the test drive route for extensive repairs?
During the QC process, the technician will perform a test drive of at least ______ for maintenance services.
During the QC process, the technician will perform a test drive of at least ______ for maintenance services.
What should the technician do if additional recommendations are found during diagnosis or inspection?
What should the technician do if additional recommendations are found during diagnosis or inspection?
What should the technician do if a job is not complete?
What should the technician do if a job is not complete?
What needs to be done after repairs are performed for diagnosed repairs?
What needs to be done after repairs are performed for diagnosed repairs?
When should TPM lights be diagnosed for low tire pressures?
When should TPM lights be diagnosed for low tire pressures?
What needs to be done before starting the engine after repairing the oiling circuit?
What needs to be done before starting the engine after repairing the oiling circuit?
What needs to be done after repairing the cooling system?
What needs to be done after repairing the cooling system?
What should be done to verify no leaks when replacing tires?
What should be done to verify no leaks when replacing tires?
During the diagnostic process, when should a battery charger be connected to the vehicle?
During the diagnostic process, when should a battery charger be connected to the vehicle?
What should the technician do if no warning lights are illuminated and there are no currently present faults indicating any needed repairs or service?
What should the technician do if no warning lights are illuminated and there are no currently present faults indicating any needed repairs or service?
What should the technician do if additional time is needed for further testing or diagnosis during the diagnostic process?
What should the technician do if additional time is needed for further testing or diagnosis during the diagnostic process?
What should the technician do during the initial test drive of the vehicle?
What should the technician do during the initial test drive of the vehicle?
When should you update the out going mileage in Tekmetric?
When should you update the out going mileage in Tekmetric?
When performing alignments on cars with suspension complaints, how much time should you add to the ticket to measure the full suspension?
When performing alignments on cars with suspension complaints, how much time should you add to the ticket to measure the full suspension?
When should the technician make sure that all parts have arrived for a job?
When should the technician make sure that all parts have arrived for a job?
Which of these things should you NOT do when you finish a job?
Which of these things should you NOT do when you finish a job?
Fault code scans should be done as part of the QC process after repairs are completed.
Fault code scans should be done as part of the QC process after repairs are completed.
Whose responsibility is to take care of the shop tools and equipment?
Whose responsibility is to take care of the shop tools and equipment?
When you are faced with an issue, what should you do?
When you are faced with an issue, what should you do?
When should you start your timer for a job?
When should you start your timer for a job?
When do you need to turn in estimates?
When do you need to turn in estimates?
Which of the following is true regarding when you should attach a fault code scan to the inspection?
Which of the following is true regarding when you should attach a fault code scan to the inspection?
Flashcards
Vehicle physical damage
Vehicle physical damage
Take a picture and recommend a solution.
Red customer advisory label
Red customer advisory label
Red labels indicate the need for immediate replacement.
Need more diagnostic time/parts?
Need more diagnostic time/parts?
Include it in the group text message.
Comeback corrections after hours
Comeback corrections after hours
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Services needing a test drive
Services needing a test drive
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Extensive repair test drive route
Extensive repair test drive route
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Test drive distance for maintenance
Test drive distance for maintenance
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Additional recommendations found
Additional recommendations found
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Job not complete?
Job not complete?
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Post-repair verification
Post-repair verification
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Diagnose TPM lights for low pressure?
Diagnose TPM lights for low pressure?
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Before engine start after oiling repair
Before engine start after oiling repair
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After cooling system repair
After cooling system repair
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Verify no leaks after tire replacement
Verify no leaks after tire replacement
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When to connect battery charger
When to connect battery charger
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No warning lights/faults?
No warning lights/faults?
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Need more diagnostic time?
Need more diagnostic time?
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Initial test drive
Initial test drive
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Update outgoing mileage
Update outgoing mileage
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Alignment on cars with suspension complaints
Alignment on cars with suspension complaints
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Check part arrival
Check part arrival
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What NOT to do when you finish a job
What NOT to do when you finish a job
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QC fault code scans
QC fault code scans
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Shop tools responsibility
Shop tools responsibility
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Facing an issue
Facing an issue
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When to start timer
When to start timer
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When to turn in estimates
When to turn in estimates
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When to attach fault code scan
When to attach fault code scan
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