Modem Rental & Premier

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Questions and Answers

What is a key feature that distinguishes Nomad Premier Support from Free Basic Support?

Additional fees for customer support

Standard email support

Basic troubleshooting assistance

Unlimited accidental damage repairs (correct)

Which of the following is NOT a benefit of choosing Free Basic Support?

Basic troubleshooting help

Standard processing times for modem replacements

Contacting support via phone

Protection for accidental damage (correct)

What service does Nomad Premier Support provide that enhances the customer's experience?

Monthly internet speed monitoring

Express replacement service for modems (correct)

In-person technical assistance

Extended warranty on modems

Which aspect of customer service is improved with Nomad Premier Support compared to Free Basic Support?

Faster response times Signup and view all the answers

What happens if a modem is lost while covered under Nomad Premier Support?

An express replacement will be sent at no extra cost Signup and view all the answers

What type of technical assistance is available with Free Basic Support?

Limited troubleshooting for common issues Signup and view all the answers

In the context of natural disasters, what does Nomad Premier Support offer?

Natural disaster protection for modems Signup and view all the answers

Which of the following describes the primary target customer for Free Basic Support?

Customers preferring low cost and self-management of modem care Signup and view all the answers

What is a key benefit of choosing Nomad Premier Support over Free Basic Support?

Unlimited Accidental Damage Repairs Signup and view all the answers

Which feature is NOT included with Nomad Premier Support?

Standard Customer Support Access Signup and view all the answers

What should a customer do to upgrade to Nomad Premier Support?

Log in and select Nomad Premier from their account Signup and view all the answers

What advantage does Nomad Premier Support provide regarding technology upgrades?

Annual device upgrades to the latest modem technology Signup and view all the answers

Which characteristic is associated with Free Basic Support?

Basic troubleshooting management by the user Signup and view all the answers

What type of natural disaster protection does Nomad Premier Support offer?

Modem coverage in cases of natural disasters Signup and view all the answers

Which of the following is NOT a reason to choose Nomad Premier Support?

Preference for handling all troubleshooting independently Signup and view all the answers

What does the term 'Exclusive Member Rewards' imply in the context of Nomad Premier Support?

Special discounts and early access to new products Signup and view all the answers

What is the primary focus of Nomad Premier Support?

Delivering a comprehensive solution for hassle-free internet experience Signup and view all the answers

What is one of the main reasons a customer might stick with Free Basic Support?

They prefer not to pay for additional features Signup and view all the answers

Study Notes

Nomad Internet Support Options

Two support options available: Free Basic Support and Nomad Premier Support
Nomad Premier Support is an optional, premium package
Free Basic Support is included with no extra cost

Free Basic Support

Includes: Standard customer support (phone/email during business hours), basic troubleshooting
Excludes: Accidental damage protection, priority support, expedited modem replacements, extra rewards or perks
Suitable for customers confident in handling their own modem maintenance and don't require extra protection

Nomad Premier Support

Includes: All features of Nomad Prime and Nomad Hero Support, including:
- Unlimited accidental damage repairs
- Express modem replacement service
- Priority customer support
- Protection against natural disasters
- Advanced technical assistance
- Annual device upgrade options
- Exclusive member rewards (discounts, early access to products)
Ideal for customers seeking full protection, faster service, and extra benefits

Key Differences

Feature	Free Basic Support	Nomad Premier Support
Accidental Damage Repairs	No	Yes (Unlimited)
Express Replacement Service	No	Yes
Priority Customer Support	No	Yes
Natural Disaster Protection	No	Yes
Advanced Technical Assistance	No	Yes
Annual Device Upgrades	No	Yes
Exclusive Member Rewards	No	Yes

Upgrading to Nomad Premier

Upgrading is simple:
- Log in to the Nomad account
- Select the Nomad Premier Support option
- Confirm the upgrade

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