Modem Rental & Premier

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Questions and Answers

What is a key feature that distinguishes Nomad Premier Support from Free Basic Support?

  • Additional fees for customer support
  • Standard email support
  • Basic troubleshooting assistance
  • Unlimited accidental damage repairs (correct)

Which of the following is NOT a benefit of choosing Free Basic Support?

  • Basic troubleshooting help
  • Standard processing times for modem replacements
  • Contacting support via phone
  • Protection for accidental damage (correct)

What service does Nomad Premier Support provide that enhances the customer's experience?

  • Monthly internet speed monitoring
  • Express replacement service for modems (correct)
  • In-person technical assistance
  • Extended warranty on modems

Which aspect of customer service is improved with Nomad Premier Support compared to Free Basic Support?

<p>Faster response times (B)</p> Signup and view all the answers

What happens if a modem is lost while covered under Nomad Premier Support?

<p>An express replacement will be sent at no extra cost (B)</p> Signup and view all the answers

What type of technical assistance is available with Free Basic Support?

<p>Limited troubleshooting for common issues (D)</p> Signup and view all the answers

In the context of natural disasters, what does Nomad Premier Support offer?

<p>Natural disaster protection for modems (A)</p> Signup and view all the answers

Which of the following describes the primary target customer for Free Basic Support?

<p>Customers preferring low cost and self-management of modem care (A)</p> Signup and view all the answers

What is a key benefit of choosing Nomad Premier Support over Free Basic Support?

<p>Unlimited Accidental Damage Repairs (A)</p> Signup and view all the answers

Which feature is NOT included with Nomad Premier Support?

<p>Standard Customer Support Access (A)</p> Signup and view all the answers

What should a customer do to upgrade to Nomad Premier Support?

<p>Log in and select Nomad Premier from their account (C)</p> Signup and view all the answers

What advantage does Nomad Premier Support provide regarding technology upgrades?

<p>Annual device upgrades to the latest modem technology (C)</p> Signup and view all the answers

Which characteristic is associated with Free Basic Support?

<p>Basic troubleshooting management by the user (D)</p> Signup and view all the answers

What type of natural disaster protection does Nomad Premier Support offer?

<p>Modem coverage in cases of natural disasters (D)</p> Signup and view all the answers

Which of the following is NOT a reason to choose Nomad Premier Support?

<p>Preference for handling all troubleshooting independently (D)</p> Signup and view all the answers

What does the term 'Exclusive Member Rewards' imply in the context of Nomad Premier Support?

<p>Special discounts and early access to new products (A)</p> Signup and view all the answers

What is the primary focus of Nomad Premier Support?

<p>Delivering a comprehensive solution for hassle-free internet experience (A)</p> Signup and view all the answers

What is one of the main reasons a customer might stick with Free Basic Support?

<p>They prefer not to pay for additional features (C)</p> Signup and view all the answers

Flashcards

Nomad Free Basic Support

Essential customer service, including standard support and basic troubleshooting, available at no extra cost.

Nomad Premier Support

Comprehensive support package including accidental damage coverage, express replacement service, priority support, and natural disaster protection.

Accidental Damage Protection (Premier)

Full coverage for modem repairs or replacements due to accidental damage.

Express Replacement Service (Premier)

Fast replacement of damaged or lost modems to minimize downtime.

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Priority Customer Support (Premier)

Faster service through direct access to a dedicated support team.

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Natural Disaster Protection (Premier)

Coverage for modem damage caused by extreme weather events.

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Standard Customer Support

Basic troubleshooting and assistance via phone or email during business hours.

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Basic Troubleshooting

Resolving common internet connectivity issues to get you back online.

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Nomad Premier Support

A premium support option offering unlimited repairs, fast replacements, priority service, natural disaster protection, advanced technical assistance, yearly device upgrades, and exclusive member rewards.

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Free Basic Support

A standard support option with no accidental damage repairs, express replacement service, priority customer support, natural disaster protections, advanced technical assistance, or yearly device upgrades.

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Accidental Damage Repairs

Coverage for modem repairs due to accidents with no limitations.

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Express Replacement Service

Fast replacement of a damaged modem.

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Priority Customer Support

Faster assistance compared to standard support.

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Natural Disaster Protection

Modem coverage during natural disasters.

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Advanced Technical Assistance

Expert help with complex network issues and optimizations.

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Annual Device Upgrades

Getting a new modem every year with the latest technology.

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Exclusive Member Rewards

Special discounts, early access to new products, and exciting offers for Premier members.

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Nomad Account Upgrade

Process of changing from basic to premier support.

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Study Notes

Nomad Internet Support Options

  • Two support options available: Free Basic Support and Nomad Premier Support
  • Nomad Premier Support is an optional, premium package
  • Free Basic Support is included with no extra cost

Free Basic Support

  • Includes: Standard customer support (phone/email during business hours), basic troubleshooting
  • Excludes: Accidental damage protection, priority support, expedited modem replacements, extra rewards or perks
  • Suitable for customers confident in handling their own modem maintenance and don't require extra protection

Nomad Premier Support

  • Includes: All features of Nomad Prime and Nomad Hero Support, including:
    • Unlimited accidental damage repairs
    • Express modem replacement service
    • Priority customer support
    • Protection against natural disasters
    • Advanced technical assistance
    • Annual device upgrade options
    • Exclusive member rewards (discounts, early access to products)
  • Ideal for customers seeking full protection, faster service, and extra benefits

Key Differences

Feature Free Basic Support Nomad Premier Support
Accidental Damage Repairs No Yes (Unlimited)
Express Replacement Service No Yes
Priority Customer Support No Yes
Natural Disaster Protection No Yes
Advanced Technical Assistance No Yes
Annual Device Upgrades No Yes
Exclusive Member Rewards No Yes

Upgrading to Nomad Premier

  • Upgrading is simple:
    • Log in to the Nomad account
    • Select the Nomad Premier Support option
    • Confirm the upgrade

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