IMPORTANT UPDATE TO YOUR NOMAD MODEM RENTAL

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Questions and Answers

What is the primary reason for changing from a one-time fee to a monthly rental model for modems?

To provide better support for existing customers

To ensure customers have access to updated technology (correct)

To decrease the price of service for new customers

To reduce the overall cost of service for the company

How does Nomad Internet plan to support existing customers during the transition to the new rental model?

By offering a free upgrade to a higher tier modem

By eliminating monthly fees for the first year

By crediting the initial modem payment against future charges (correct)

By providing a full refund of the initial fee immediately

What additional advantage does the Nomad Premier Modem Rental offer compared to basic options?

Enhanced support with minimal waiting times (correct)

A lower monthly fee than the standard rental

Access to exclusive equipment that isn't available to others

A guarantee of faster internet speeds

What is the expected monthly rental price for the Nomad Premier Modem Rental option?

The exact price is unspecified in the document Signup and view all the answers

What incentive does Nomad Internet provide for new customers concerning their service plans?

A concierge level of service that existing customers will receive Signup and view all the answers

What type of technology are customers receiving with the Nomad Internet modems?

Military spec-grade U.S. technology Signup and view all the answers

What is a key difference between the previous service model and the new one?

The new model offers more flexible rental options Signup and view all the answers

How long will the price protection for existing customers last under the new plan?

One year Signup and view all the answers

What is the primary benefit of the Ultimate Peace of Mind feature in Nomad Premier?

Unlimited repairs for accidental damage Signup and view all the answers

Which of the following best describes the Express Replacement Service?

Immediate shipping of a new modem if needed Signup and view all the answers

What type of security features does the Advanced Security option provide?

Enterprise-grade security features Signup and view all the answers

What is a feature of the Priority Tech Support offered by Nomad?

Direct and fast access to the best tech support team Signup and view all the answers

Which of the following is a characteristic of the Standard Modem Rental option?

Live Chat and Email Support available Signup and view all the answers

How does Nomad reward long-term customers with the Nomad Legend Premier?

Special loyalty pricing for earlier subscribers Signup and view all the answers

What will happen if you choose to continue service with the new modem rental model?

No action is required and service continues smoothly Signup and view all the answers

What happens if a customer prefers to discontinue service?

They must return the modem with a prepaid shipping label Signup and view all the answers

What can customers expect to see on their next bill after transitioning to the new service model?

A credit from their one-time rental payment applied Signup and view all the answers

Which of the following best captures the features of 24/7 Equipment Monitoring?

Continuous checks to ensure optimal performance Signup and view all the answers

Study Notes

Nomad Internet Modem Rental Changes

Nomad Internet is changing its modem rental policy from a one-time fee to a monthly rental fee.
This change is due to increased customer numbers and the need to maintain the high level of service offered, while managing modem costs (previously $599 and up).
Existing customers will be credited with their initial payment against future monthly rental charges, with the credit amount adjusted depending on how long they have had the modem.
New customers are required to pay a monthly rental fee based on the modem selected. New plans include Premier, standard, and Legend.

Premier Modem Rental

Offers unmatched service and reliability.
Provides unlimited accidental damage repairs.
Features express replacement service for quicker replacements.
Includes advanced security features.
Includes priority technical support—allowing scheduling of calls.
24/7 equipment monitoring.
Offers three pricing levels ($15, $20, $25) per month for Omen, Air, and Raptor, respectively
Provides an option for advanced security and a high-level of support.

Standard Modem Rental

A budget-friendly option.
Includes reliable connectivity.
Features basic live chat and email support.
Three pricing levels ($0 for Omen and Air, $15 for Raptor) per month.

Nomad Legend Premier

A special pricing tier for loyalty.
Provided to customers who signed up before September 1st..
Offers lower pricing on Premier plans ($10, $15, $20) for Omen, Air, and Raptor, respectively.

Next Billing Cycle Changes

Includes a new line item for the monthly modem rental fee on customer bills.
Existing one-time payment credits will be applied to this new modem rental component.

Customer Options

Continue service with the new monthly rental plan.
Return modem with prepaid shipping for account closure.

Support

Customer support is available for any questions or concerns.

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