Podcast
Questions and Answers
What is the primary reason for changing from a one-time fee to a monthly rental model for modems?
What is the primary reason for changing from a one-time fee to a monthly rental model for modems?
- To provide better support for existing customers
- To ensure customers have access to updated technology (correct)
- To decrease the price of service for new customers
- To reduce the overall cost of service for the company
How does Nomad Internet plan to support existing customers during the transition to the new rental model?
How does Nomad Internet plan to support existing customers during the transition to the new rental model?
- By offering a free upgrade to a higher tier modem
- By eliminating monthly fees for the first year
- By crediting the initial modem payment against future charges (correct)
- By providing a full refund of the initial fee immediately
What additional advantage does the Nomad Premier Modem Rental offer compared to basic options?
What additional advantage does the Nomad Premier Modem Rental offer compared to basic options?
- Enhanced support with minimal waiting times (correct)
- A lower monthly fee than the standard rental
- Access to exclusive equipment that isn't available to others
- A guarantee of faster internet speeds
What is the expected monthly rental price for the Nomad Premier Modem Rental option?
What is the expected monthly rental price for the Nomad Premier Modem Rental option?
What incentive does Nomad Internet provide for new customers concerning their service plans?
What incentive does Nomad Internet provide for new customers concerning their service plans?
What type of technology are customers receiving with the Nomad Internet modems?
What type of technology are customers receiving with the Nomad Internet modems?
What is a key difference between the previous service model and the new one?
What is a key difference between the previous service model and the new one?
How long will the price protection for existing customers last under the new plan?
How long will the price protection for existing customers last under the new plan?
What is the primary benefit of the Ultimate Peace of Mind feature in Nomad Premier?
What is the primary benefit of the Ultimate Peace of Mind feature in Nomad Premier?
Which of the following best describes the Express Replacement Service?
Which of the following best describes the Express Replacement Service?
What type of security features does the Advanced Security option provide?
What type of security features does the Advanced Security option provide?
What is a feature of the Priority Tech Support offered by Nomad?
What is a feature of the Priority Tech Support offered by Nomad?
Which of the following is a characteristic of the Standard Modem Rental option?
Which of the following is a characteristic of the Standard Modem Rental option?
How does Nomad reward long-term customers with the Nomad Legend Premier?
How does Nomad reward long-term customers with the Nomad Legend Premier?
What will happen if you choose to continue service with the new modem rental model?
What will happen if you choose to continue service with the new modem rental model?
What happens if a customer prefers to discontinue service?
What happens if a customer prefers to discontinue service?
What can customers expect to see on their next bill after transitioning to the new service model?
What can customers expect to see on their next bill after transitioning to the new service model?
Which of the following best captures the features of 24/7 Equipment Monitoring?
Which of the following best captures the features of 24/7 Equipment Monitoring?
Flashcards
Nomad Internet Modem Change
Nomad Internet Modem Change
Nomad Internet is changing from a one-time modem fee to a monthly rental model for all new customers.
Modem Rental Model
Modem Rental Model
Customers will now pay a monthly fee for the use of the modem.
Existing Customers
Existing Customers
Existing customers' initial modem fees will be applied to future monthly rental charges.
Nomad Premier Modem Rental
Nomad Premier Modem Rental
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One-Time Fee
One-Time Fee
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Military-Grade Technology
Military-Grade Technology
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Price Protection
Price Protection
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Concierge Level Service
Concierge Level Service
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Nomad Premier Modem Rental
Nomad Premier Modem Rental
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Standard Modem Rental
Standard Modem Rental
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Nomad Legend Premier
Nomad Legend Premier
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Accidental Damage Repairs
Accidental Damage Repairs
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Express Replacement Service
Express Replacement Service
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Priority Tech Support
Priority Tech Support
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Monthly Modem Rental Fee
Monthly Modem Rental Fee
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One-time Rental Fee
One-time Rental Fee
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Concierge Support Scheduling
Concierge Support Scheduling
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Credit for One-time Rental Fee
Credit for One-time Rental Fee
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Study Notes
Nomad Internet Modem Rental Changes
- Nomad Internet is changing its modem rental policy from a one-time fee to a monthly rental fee.
- This change is due to increased customer numbers and the need to maintain the high level of service offered, while managing modem costs (previously $599 and up).
- Existing customers will be credited with their initial payment against future monthly rental charges, with the credit amount adjusted depending on how long they have had the modem.
- New customers are required to pay a monthly rental fee based on the modem selected. New plans include Premier, standard, and Legend.
Premier Modem Rental
- Offers unmatched service and reliability.
- Provides unlimited accidental damage repairs.
- Features express replacement service for quicker replacements.
- Includes advanced security features.
- Includes priority technical support—allowing scheduling of calls.
- 24/7 equipment monitoring.
- Offers three pricing levels ($15, $20, $25) per month for Omen, Air, and Raptor, respectively
- Provides an option for advanced security and a high-level of support.
Standard Modem Rental
- A budget-friendly option.
- Includes reliable connectivity.
- Features basic live chat and email support.
- Three pricing levels ($0 for Omen and Air, $15 for Raptor) per month.
Nomad Legend Premier
- A special pricing tier for loyalty.
- Provided to customers who signed up before September 1st..
- Offers lower pricing on Premier plans ($10, $15, $20) for Omen, Air, and Raptor, respectively.
Next Billing Cycle Changes
- Includes a new line item for the monthly modem rental fee on customer bills.
- Existing one-time payment credits will be applied to this new modem rental component.
Customer Options
- Continue service with the new monthly rental plan.
- Return modem with prepaid shipping for account closure.
Support
- Customer support is available for any questions or concerns.
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