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Questions and Answers
Which modal is most appropriate for asking a customer for their preference?
Which modal is most appropriate for asking a customer for their preference?
- Can
- Will
- Could
- May (correct)
What is the correct usage of modals in a sales scenario?
What is the correct usage of modals in a sales scenario?
- You can ignore this advice.
- You might consider this option. (correct)
- You must look at this.
- You should buy this product.
Which modal suggests a high level of certainty about a product's effectiveness?
Which modal suggests a high level of certainty about a product's effectiveness?
- May
- Should
- Must (correct)
- Could
When apologizing for a mistake, which modal is most appropriate to use?
When apologizing for a mistake, which modal is most appropriate to use?
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Which modal would you use to give polite advice to a colleague?
Which modal would you use to give polite advice to a colleague?
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Study Notes
Modal Usage in Sales and Customer Interactions
- Asking for Preferences: The modal "would" is most appropriate for politely inquiring about a customer's preferences, as it conveys respect and consideration for their choice.
- Correct Usage in Sales: Modals such as "could," "might," and "may" offer options, while "should" generally indicates a recommendation. Choosing the right modal can enhance engagement and customer comfort.
Certainty in Product Effectiveness
- High Certainty Modal: The modal "will" expresses a strong level of certainty regarding a product's effectiveness, indicating confidence in the outcome when used in communication with customers.
Apologizing for Mistakes
- Apologizing Modality: When apologizing for a mistake, "should" is the most appropriate modal to express acknowledgment of responsibility and to outline a corrective course of action.
Giving Polite Advice
- Polite Advice Modality: The modal "could" is suitable for offering polite advice to a colleague, as it suggests possible actions without imposing, allowing room for discussion and consideration.
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