Behavior-Based Customer Value Analysis

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Questions and Answers

What is employer branding primarily concerned with?

  • An organization's reputation as an employer and its value proposition to its employees (correct)
  • Defining a company's unique selling proposition
  • Building a strong brand image for customers
  • Developing a company's social media presence

What does a positive correlation between two variables indicate?

  • One variable is dependent on the other
  • The variables have no relationship
  • The variables move in opposite directions
  • The variables move in the same direction (correct)

What is the primary goal of positioning a brand?

  • To appeal to every customer
  • To make the product superior
  • To create a clever slogan
  • To find a unique position in the customer's mind (correct)

What is brand image?

<p>The impression of a product held by customers (B)</p> Signup and view all the answers

What does prediction involve in the context of correlations?

<p>Making predictions about one variable based on another (C)</p> Signup and view all the answers

What is brand awareness?

<p>How easily a brand comes to a customer's mind (B)</p> Signup and view all the answers

What is the main goal of a behavior-based customer value approach?

<p>To identify the importance of customer characteristics (B)</p> Signup and view all the answers

What is the difference between customer value and perceived value?

<p>Customer value is the total value of a product, while perceived value is the customer's perceived worth of a product (A)</p> Signup and view all the answers

What is the RFM model used for?

<p>To segment customers based on their recency, frequency, and monetary value (B)</p> Signup and view all the answers

What is the formula for calculating customer lifetime value?

<p>CLV = Average purchase value * average purchase frequency * customer lifespan (C)</p> Signup and view all the answers

What is the main difference between a binary choice and a multinomial choice?

<p>Binary choice is used for yes/no questions, while multinomial choice is used for multiple-choice questions (C)</p> Signup and view all the answers

How can a company generate 'value from customers'?

<p>By understanding the customer's perceived value and creating value accordingly (A)</p> Signup and view all the answers

What is an example of unstructured data?

<p>Natural language processing (D)</p> Signup and view all the answers

What is the primary objective of sustaining customer relationships?

<p>To build trust and commitment (B)</p> Signup and view all the answers

What is the key concept in determining customer value?

<p>Customer's willingness to pay (D)</p> Signup and view all the answers

What is an example of a structured data tool?

<p>Microsoft Power BI (B)</p> Signup and view all the answers

What is the formula to determine customer value?

<p>Value - Price &gt; Alternative (A)</p> Signup and view all the answers

What is the term for the hypothetical price at which a customer would be at overall economic break-even relative to the best alternative available?

<p>Objective Customer Value (B)</p> Signup and view all the answers

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