Usability Testing Process

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Questions and Answers

What is the purpose of creating user profiles?

  • To test the usability of a product with a small group of users
  • To identify and characterize distinct subgroups of users (correct)
  • To prioritize users based on their experience levels
  • To separate users into random groups

How should users be selected for testing if there are limited testing resources?

  • Choose users from the subgroup with the most users (correct)
  • Split users into smaller groups and test each group separately
  • Select users from the subgroup with the highest reported issues
  • Randomly select users from each subgroup

What is the ideal scenario for user testing?

  • Testing with users from a single subgroup
  • Testing with users who are familiar with the product
  • Testing with users from all major profiles (correct)
  • Testing with a small group of users

What should be the order of tasks when creating written test materials?

<p>Start with the easy tasks and move to more challenging ones (C)</p> Signup and view all the answers

What is the next step after creating user profiles?

<p>Decide what to test (C)</p> Signup and view all the answers

What is the purpose of a written welcome speech or intro?

<p>To read to users at the beginning of the test (B)</p> Signup and view all the answers

What is the benefit of defining the characteristics of each subgroup?

<p>It helps in understanding the needs of each subgroup (D)</p> Signup and view all the answers

What is included in the task list for users?

<p>All written test materials including interview questions (D)</p> Signup and view all the answers

What is the purpose of observation forms?

<p>To observe and record user behavior (D)</p> Signup and view all the answers

What is included in 'other materials'?

<p>Additional written test materials not mentioned earlier (A)</p> Signup and view all the answers

What is the primary focus of usability?

<p>Particular users performing particular tasks (A)</p> Signup and view all the answers

What is the main distinction between user-centered design and user-friendly design?

<p>User-centered design is more focused on the user's tasks (A)</p> Signup and view all the answers

What is usability testing primarily concerned with?

<p>Evaluating the user's performance in a particular environment (A)</p> Signup and view all the answers

What is the key characteristic of a usability function?

<p>It is a function of particular users, tasks, and environments (C)</p> Signup and view all the answers

What is the primary goal of usability?

<p>To enable users to accomplish their tasks quickly and easily (D)</p> Signup and view all the answers

What is the primary role of the Facilitator/Briefer?

<p>To interact with users and facilitate the session (A)</p> Signup and view all the answers

Which team member is responsible for recording observations?

<p>Observation recorder/note taker (D)</p> Signup and view all the answers

What is the role of the Help desk operator?

<p>To provide technical assistance to users (C)</p> Signup and view all the answers

Which team member is not necessary for the session?

<p>Camera operator (D)</p> Signup and view all the answers

How many team members are optional?

<p>Two (A)</p> Signup and view all the answers

What should be emphasized to users during user testing?

<p>That the product is being tested, not them (C)</p> Signup and view all the answers

What is the purpose of explaining the think-aloud protocol to users?

<p>To help them understand the testing process (A)</p> Signup and view all the answers

How should users be treated during testing?

<p>As if they are natural users of the product (B)</p> Signup and view all the answers

What is the goal of user testing?

<p>To test the product with real users (B)</p> Signup and view all the answers

Why is it essential to explain the testing process to users?

<p>To help them understand their role in the testing process (A)</p> Signup and view all the answers

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Study Notes

What is Usability?

  • Usability is defined as "a function of particular users performing particular tasks in a particular environment".
  • It means that the people who use the product can do so quickly and easily to accomplish their own tasks.

What is Usability Testing?

  • Usability testing involves creating user profiles and breaking users into clear subgroups.
  • Characteristics of each subgroup are defined and profiled.
  • Ideally, users from all major profiles are tested, but if limited, profiles are chosen based on the highest number of users or those that may have the greatest usability issues.

Step 1: Create User Profiles and Choose Participants

  • Create user profiles by breaking users into clear subgroups.
  • Define the characteristics of each subgroup.
  • Choose user profiles to test based on highest number of users or potential usability issues.

Step 2: Decide What to Test

  • Determine the order of tasks: start with easy tasks, follow a sequential order, or be random.
  • Create written test materials, including:
    • Task list for users
    • Written welcome speech/intro
    • Consent forms
    • Observation forms
    • Pre-task and post-task questionnaires and interview questions

Step 3: Prepare for the Test

  • Recruit participants and determine "payment" or incentives.
  • Define team member roles, including:
    • Facilitator/Briefer
    • Observation recorder/note taker
    • Camera operator (optional)
    • Help desk operator (optional)
    • Test administrator (optional)
  • Emphasize that the test is not evaluating the user, but the product.
  • Explain the think-aloud protocol to participants (if used).

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