Podcast
Questions and Answers
What is the purpose of creating user profiles?
What is the purpose of creating user profiles?
- To test the usability of a product with a small group of users
- To identify and characterize distinct subgroups of users (correct)
- To prioritize users based on their experience levels
- To separate users into random groups
How should users be selected for testing if there are limited testing resources?
How should users be selected for testing if there are limited testing resources?
- Choose users from the subgroup with the most users (correct)
- Split users into smaller groups and test each group separately
- Select users from the subgroup with the highest reported issues
- Randomly select users from each subgroup
What is the ideal scenario for user testing?
What is the ideal scenario for user testing?
- Testing with users from a single subgroup
- Testing with users who are familiar with the product
- Testing with users from all major profiles (correct)
- Testing with a small group of users
What should be the order of tasks when creating written test materials?
What should be the order of tasks when creating written test materials?
What is the next step after creating user profiles?
What is the next step after creating user profiles?
What is the purpose of a written welcome speech or intro?
What is the purpose of a written welcome speech or intro?
What is the benefit of defining the characteristics of each subgroup?
What is the benefit of defining the characteristics of each subgroup?
What is included in the task list for users?
What is included in the task list for users?
What is the purpose of observation forms?
What is the purpose of observation forms?
What is included in 'other materials'?
What is included in 'other materials'?
What is the primary focus of usability?
What is the primary focus of usability?
What is the main distinction between user-centered design and user-friendly design?
What is the main distinction between user-centered design and user-friendly design?
What is usability testing primarily concerned with?
What is usability testing primarily concerned with?
What is the key characteristic of a usability function?
What is the key characteristic of a usability function?
What is the primary goal of usability?
What is the primary goal of usability?
What is the primary role of the Facilitator/Briefer?
What is the primary role of the Facilitator/Briefer?
Which team member is responsible for recording observations?
Which team member is responsible for recording observations?
What is the role of the Help desk operator?
What is the role of the Help desk operator?
Which team member is not necessary for the session?
Which team member is not necessary for the session?
How many team members are optional?
How many team members are optional?
What should be emphasized to users during user testing?
What should be emphasized to users during user testing?
What is the purpose of explaining the think-aloud protocol to users?
What is the purpose of explaining the think-aloud protocol to users?
How should users be treated during testing?
How should users be treated during testing?
What is the goal of user testing?
What is the goal of user testing?
Why is it essential to explain the testing process to users?
Why is it essential to explain the testing process to users?
Study Notes
What is Usability?
- Usability is defined as "a function of particular users performing particular tasks in a particular environment".
- It means that the people who use the product can do so quickly and easily to accomplish their own tasks.
What is Usability Testing?
- Usability testing involves creating user profiles and breaking users into clear subgroups.
- Characteristics of each subgroup are defined and profiled.
- Ideally, users from all major profiles are tested, but if limited, profiles are chosen based on the highest number of users or those that may have the greatest usability issues.
Step 1: Create User Profiles and Choose Participants
- Create user profiles by breaking users into clear subgroups.
- Define the characteristics of each subgroup.
- Choose user profiles to test based on highest number of users or potential usability issues.
Step 2: Decide What to Test
- Determine the order of tasks: start with easy tasks, follow a sequential order, or be random.
- Create written test materials, including:
- Task list for users
- Written welcome speech/intro
- Consent forms
- Observation forms
- Pre-task and post-task questionnaires and interview questions
Step 3: Prepare for the Test
- Recruit participants and determine "payment" or incentives.
- Define team member roles, including:
- Facilitator/Briefer
- Observation recorder/note taker
- Camera operator (optional)
- Help desk operator (optional)
- Test administrator (optional)
- Emphasize that the test is not evaluating the user, but the product.
- Explain the think-aloud protocol to participants (if used).
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Description
Learn about the concept of usability, user-centered design, and usability testing. Understand how it impacts the user experience.
