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Questions and Answers
What action is required if 'Reaccom Started' is not marked or if 'Report Notifications' shows that communications have not been sent according to the text?
What action is required if 'Reaccom Started' is not marked or if 'Report Notifications' shows that communications have not been sent according to the text?
- Ignore the issue and wait for Salesforce to resolve it automatically
- Contact Salesforce support for immediate resolution
- Open HelpDesk ticket and request activation of SRE (correct)
- Reach out to the passengers affected directly
Where should one register in case of DIVERSION + RESCHEDULE 6 according to the text?
Where should one register in case of DIVERSION + RESCHEDULE 6 according to the text?
- Register in SSO
- Register in both Status Excel File and Delay Report Excel File
- Register in Control Sheet Excel File (correct)
- Register in Delay Report Excel File
What should you do if Salesforce is not sending communications as per the text?
What should you do if Salesforce is not sending communications as per the text?
- Open a HeldDesk ticket and request to activate SRE (correct)
- Wait for Salesforce to fix the issue automatically
- Continue with normal operations without communication
- Wait for an email response from Salesforce support
How should one escalate an issue with urgency if there is no response from SRE within 30 minutes as mentioned in the text?
How should one escalate an issue with urgency if there is no response from SRE within 30 minutes as mentioned in the text?
Which resource should be used to register in SSO according to the text?
Which resource should be used to register in SSO according to the text?
If 'Report Notifications' show that communications have not been sent, what does it indicate according to the text?
If 'Report Notifications' show that communications have not been sent, what does it indicate according to the text?
What is required if 'Reaccom Started' is not marked according to the text?
What is required if 'Reaccom Started' is not marked according to the text?
In case of 'DIVERSION + RESCHEDULE 6', where should registration occur according to the text?
In case of 'DIVERSION + RESCHEDULE 6', where should registration occur according to the text?
'Reaccom Started' not being marked or 'Report Notifications' indicating unsent communications requires which action according to the text?
'Reaccom Started' not being marked or 'Report Notifications' indicating unsent communications requires which action according to the text?
'Reaccom Started' not being marked requires immediate action according to the text. What should be done?
'Reaccom Started' not being marked requires immediate action according to the text. What should be done?
