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Diversion Process in Aviation Operations

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Diversion Process in Aviation Operations

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Questions and Answers

What action is required if 'Reaccom Started' is not marked or if 'Report Notifications' shows that communications have not been sent according to the text?

Ignore the issue and wait for Salesforce to resolve it automatically

Contact Salesforce support for immediate resolution

Open HelpDesk ticket and request activation of SRE (correct)

Reach out to the passengers affected directly

Where should one register in case of DIVERSION + RESCHEDULE 6 according to the text?

What should you do if Salesforce is not sending communications as per the text?

Open a HeldDesk ticket and request to activate SRE (correct)

Wait for Salesforce to fix the issue automatically

Continue with normal operations without communication

Wait for an email response from Salesforce support

How should one escalate an issue with urgency if there is no response from SRE within 30 minutes as mentioned in the text?

Request Customer Updates to escalate it with urgency Signup and view all the answers

Which resource should be used to register in SSO according to the text?

<a href="http://pub.vueling.com/Vueling.SSO.WebUI/Home/Login">http://pub.vueling.com/Vueling.SSO.WebUI/Home/Login</a> Signup and view all the answers

If 'Report Notifications' show that communications have not been sent, what does it indicate according to the text?

'Reaccom Started' is not marked Signup and view all the answers

What is required if 'Reaccom Started' is not marked according to the text?

'Report Notifications' must be checked Signup and view all the answers

In case of 'DIVERSION + RESCHEDULE 6', where should registration occur according to the text?

'Control Sheet Excel File' Signup and view all the answers

'Reaccom Started' not being marked or 'Report Notifications' indicating unsent communications requires which action according to the text?

'Reaccom Started' must be marked or HelpDesk ticket opened Signup and view all the answers

'Reaccom Started' not being marked requires immediate action according to the text. What should be done?

'Reaccom Started' must be marked immediately or a HelpDesk ticket opened Signup and view all the answers