Podcast
Questions and Answers
Using the active voice is a step to achieve conciseness.
Using the active voice is a step to achieve conciseness.
True
The tone of emails and IM/TM is formal.
The tone of emails and IM/TM is formal.
False
Memos can be sent externally and have multiple pages.
Memos can be sent externally and have multiple pages.
False
Using a dictionary is to achieve conciseness.
Using a dictionary is to achieve conciseness.
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Emails provide the highest degree of security.
Emails provide the highest degree of security.
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Writing the whole email in Caps would keep your readers focused.
Writing the whole email in Caps would keep your readers focused.
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Computer word processing only provides HTML files.
Computer word processing only provides HTML files.
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The introduction in a memo should have why you are writing and what you are writing about.
The introduction in a memo should have why you are writing and what you are writing about.
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Netiquette stands for Network Etiquette.
Netiquette stands for Network Etiquette.
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Repeating to all is an effective way to expand discussion in an email.
Repeating to all is an effective way to expand discussion in an email.
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In emails, BCC stands for blind carbon copy.
In emails, BCC stands for blind carbon copy.
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When replying to an email, it’s not important to include the original email.
When replying to an email, it’s not important to include the original email.
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Sending an email for high tech audience requires defining the abbreviations and jargons.
Sending an email for high tech audience requires defining the abbreviations and jargons.
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Low tech readers don’t understand the basic concepts of the work.
Low tech readers don’t understand the basic concepts of the work.
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Using puns and figurative language will make the emails effective.
Using puns and figurative language will make the emails effective.
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Collaborative projects depend on dispersed and diverse team members.
Collaborative projects depend on dispersed and diverse team members.
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Study Notes
Steps to Achieve Conciseness
- Avoid shun words
- Use active voice
- Omit redundancies
Audience's Perceived Personality
- Negative
- Eager
- Organized (not oppositional)
Audience's Attitude Regarding a Topic
- Positive
- Negative
- Informed (not disorganized)
Organization and Clarity
- Achieve organization by providing correct, relevant, and 100% sure information while avoiding grammatical errors
- Using a dictionary is not to achieve conciseness, but rather to achieve clarity
Types of Communication Channels
- Memos: can be sent internally, limited to one page of text, and have a formal tone
- Emails: can have an informal tone, and do not provide the highest degree of security
- Letters: have unreliable security
Memo Structure
- Introduction should have why you are writing and what you are writing about
- Discussion functions as the body in the email
- Deadline is mentioned in the conclusion part
Email Characteristics
- Can have a casual tone, but this doesn't lead to professionalism
- Should be written in active voice
- Subject line should focus on the topic
- Reply all is one of the effective ways to expand discussion
Netiquette
- Stands for Internet Etiquette
- Means using the proper way of communication while sending emails
Email Etiquette
- Avoid using all capital letters
- BCC stands for blind carbon copy, not blank carbon copy
- Carbon copy recipients are invisible to the other recipients
- BCC is usually used when sending an email for a large list of names
- When replying to an email, it's important to include the original email
Sending Emails to Different Audiences
- High tech audience: don't need to define abbreviations and jargons
- Low tech audience: need to define abbreviations and jargons
- Lay audience: may not be familiar with the subject matter
Effective Communication
- Avoid using puns and figurative language
- Use multiple formats to avoid time differences
- Use words like "today, yesterday" to clarify timing
- Styled graphics can facilitate communication
- Personalized tone is not just represented by using pronouns
- Explained benefits should be placed early or late in the paragraph
Technical Communication
- Enhances interpersonal communication
- Collaborative projects depend on dispersed and diverse team members
- Choosing a team leader and determining goals are effective strategies for successful collaboration
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