Podcast Beta
Questions and Answers
Using the active voice is a step to achieve conciseness.
True
The tone of emails and IM/TM is formal.
False
Memos can be sent externally and have multiple pages.
False
Using a dictionary is to achieve conciseness.
Signup and view all the answers
Emails provide the highest degree of security.
Signup and view all the answers
Writing the whole email in Caps would keep your readers focused.
Signup and view all the answers
Computer word processing only provides HTML files.
Signup and view all the answers
The introduction in a memo should have why you are writing and what you are writing about.
Signup and view all the answers
Netiquette stands for Network Etiquette.
Signup and view all the answers
Repeating to all is an effective way to expand discussion in an email.
Signup and view all the answers
In emails, BCC stands for blind carbon copy.
Signup and view all the answers
When replying to an email, it’s not important to include the original email.
Signup and view all the answers
Sending an email for high tech audience requires defining the abbreviations and jargons.
Signup and view all the answers
Low tech readers don’t understand the basic concepts of the work.
Signup and view all the answers
Using puns and figurative language will make the emails effective.
Signup and view all the answers
Collaborative projects depend on dispersed and diverse team members.
Signup and view all the answers
Study Notes
Steps to Achieve Conciseness
- Avoid shun words
- Use active voice
- Omit redundancies
Audience's Perceived Personality
- Negative
- Eager
- Organized (not oppositional)
Audience's Attitude Regarding a Topic
- Positive
- Negative
- Informed (not disorganized)
Organization and Clarity
- Achieve organization by providing correct, relevant, and 100% sure information while avoiding grammatical errors
- Using a dictionary is not to achieve conciseness, but rather to achieve clarity
Types of Communication Channels
- Memos: can be sent internally, limited to one page of text, and have a formal tone
- Emails: can have an informal tone, and do not provide the highest degree of security
- Letters: have unreliable security
Memo Structure
- Introduction should have why you are writing and what you are writing about
- Discussion functions as the body in the email
- Deadline is mentioned in the conclusion part
Email Characteristics
- Can have a casual tone, but this doesn't lead to professionalism
- Should be written in active voice
- Subject line should focus on the topic
- Reply all is one of the effective ways to expand discussion
Netiquette
- Stands for Internet Etiquette
- Means using the proper way of communication while sending emails
Email Etiquette
- Avoid using all capital letters
- BCC stands for blind carbon copy, not blank carbon copy
- Carbon copy recipients are invisible to the other recipients
- BCC is usually used when sending an email for a large list of names
- When replying to an email, it's important to include the original email
Sending Emails to Different Audiences
- High tech audience: don't need to define abbreviations and jargons
- Low tech audience: need to define abbreviations and jargons
- Lay audience: may not be familiar with the subject matter
Effective Communication
- Avoid using puns and figurative language
- Use multiple formats to avoid time differences
- Use words like "today, yesterday" to clarify timing
- Styled graphics can facilitate communication
- Personalized tone is not just represented by using pronouns
- Explained benefits should be placed early or late in the paragraph
Technical Communication
- Enhances interpersonal communication
- Collaborative projects depend on dispersed and diverse team members
- Choosing a team leader and determining goals are effective strategies for successful collaboration
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
