Questions and Answers
What does the 'Patient Contact' timestamp indicate?
The actual contact time for medical incidents
What is the phonetic alphabet used for?
To communicate easily and fluently in difficult situations
How is time expressed in the 24-hour clock?
In four figures, with the first two denoting the hour past midnight and the last two the minutes past the hour
What does 'PIC' stand for?
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What does 'VSA' stand for?
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What does 'ETA' stand for?
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What should the Incident Commander do if it is determined that responding apparatus are not required at an incident?
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What is the purpose of the 'A2' status update?
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What should the Company Officer do when there is a change in vehicle status?
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What should the dispatcher respond with when notified of a cleared incident?
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What should the responding apparatus do when cleared from an incident?
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What should the Incident Commander do if some responding apparatus are required at the scene and one or more can be cleared?
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What information is included in the 'A2' status update?
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Why is the 'A2' status update important?
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Study Notes
Clearing Responding Vehicles
- When responding apparatus are not required at an incident, the Incident Commander should notify the Communication Centre to clear incoming vehicles.
- Example of notification: "Toronto Fire, this is Pumper three twenty five Captain…..This is a confirmed false alarm at number seven, eight, three, Queen Street West, return all incoming apparatus."
- The Communication Centre will respond with "Wilco Pumper three twenty five Captain….All incoming apparatus responding to number seven, eight, three, Queen Street West, you are clear. Acknowledge."
- Responding apparatus should then switch to the operations channel and report clear using the MDT.
Partial Clearing of Responding Apparatus
- When some responding apparatus are required at the scene and one or more can be cleared, this shall be reported to the Communication Centre.
- Example of notification: "Toronto Fire, this is Chief forty-three.We have a small kitchen fire at number eight, five, three, Yonge Street, return all incoming apparatus with the exception of Pumper four eleven and Car 43."
Vehicle Status
- The Company Officer of each apparatus shall ensure the TFS Communications Centre is immediately informed of any change in vehicle status.
- Status types include:
- Arrived at a Secondary Location (A2)
- Patient Contact
- And others (not specified)
Vehicle Status Types
- Arrived at a Secondary Location (A2): indicates the true response time for events, calculating the time between arrival at scene and arrival at the actual location of the incident.
- Patient Contact: indicates actual contact time for medical incidents, including delays such as Vertical Time, forcible entry, and wandering/lost patients.
Communication
- The phonetic alphabet should be used to pronounce isolated letters or groups of letters separately or when communication is difficult.
- Examples of phonetic alphabet:
- A - ALPHA
- N - NOVEMBER
- B - BRAVO
- O - OSCAR
- And others (not specified)
Time
- The 24-hour clock shall be used for expressing time.
- Time shall be written and verbalized using four figures, with the first two denoting the hour past midnight and the last two the minutes past the hour.
- Examples of time notation:
- 12:45 a.m. expressed as 0045 hours
- 12:00 noon expressed as 1200 hours
- 12:00 midnight expressed as 2400 hours
Common Terms
- PD ACCIDENT: Property damage accident
- PI ACCIDENT: Personal injury accident
- ETA: Estimated time of arrival
- VSA: Vital signs absent
- PIC: Person in Crisis
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