Admission of Patients in Hospital

Admission of Patients

• Admission of a patient means allowing and facilitating a patient to stay in the hospital unit or ward for observation, investigation, and treatment of the disease they are suffering from.
• Types of admission:
  • Unplanned (urgent) admission: patient arrives at the hospital in their own transport or in an ambulance, and may be admitted through the emergency department.
  • Pre-planned admission: patients are admitted based on the kind of treatment they are receiving and its urgency.

Types of Admission

• Unplanned admission:
  • Emergent admission: unplanned and usually happens when a patient requires A&E attention and is subsequently admitted for further investigation and treatment in the hospital.
  • Observation admission: patient is placed under observation to enable a medical practitioner to determine whether inpatient care is required.
• Pre-planned admission:
  • Elective admission: refers to a scheduled admission of a patient for a planned medical procedure or surgery.
  • Direct admission: patient is admitted to the hospital without going through the emergency department or any other intermediary department.
  • Transfer admission: admission of patients who are transferred from other facilities/hospitals.

SBAR Communication Model

• SBAR (Situation, Background, Assessment, and Recommendation) is a communication tool used to improve patient safety.
• Purpose of SBAR: to allow staff to communicate assertively and effectively, reduce the need for repetition, and reduce the likelihood of errors.
• When to use SBAR: in any healthcare situation, including inpatient or outpatient, urgent or non-urgent communication, and conversations between clinicians, peers, or with patients.

REDE Communication Model

• REDE (Relationship, Establishment, Development, and Engagement) is a conceptual framework for teaching and evaluating relationship-centered communication.
• Phase 1: Establish the relationship - create a safe environment, convey value and respect, provide assistance, and display empathy.
• Phase 2: Develop the relationship - use reflective listening, open-ended questions, and gather patient's perspective.
• Phase 3: Engage the relationship - share diagnosis and information, provide closure, and offer support.

Qualities and Characteristics of a Positive Interaction and Experience

• Patient-First Mindset: prioritize patient needs, ensure patient satisfaction, and provide personalized care.
• Positive Attitude: display enthusiasm, optimism, and a "can-do" attitude.
• Professional Competence: possess technical skills, knowledge, and soft skills.
• People Orientation: show personal interest, make connections, and address patients by name.
• Basic Respect: respect patients' privacy, confidentiality, and cultural differences.
• Resourcefulness: solve problems, find alternative solutions, and work around rules.
• Reliability: ensure safety, appropriateness, effectiveness, and efficiency.
• Personalized Responsiveness: understand patients' unique situations and preferences.

Methods of Verification

• Pre-Registration Checks: verify patient details, ensure financial counseling, and prepare necessary case files.
• Online Verification: use secure login, verification codes, or biometric verification to confirm patient identity.
• Offline Verification: use photo identification, verification by healthcare staff, or other manual methods to confirm patient identity.

Importance and Objectives of Personal Data Protection Act (PDPA)

• PDPA establishes a data protection law that governs the collection, use, disclosure, and care of personal data.
• Recognizes individuals' rights to protect their personal data and organizations' needs to collect, use, or disclose personal data for legitimate purposes.

Types of Patients' Personal Information

• Patients' personal information refers to any information that identifies a specific individual, including identity, financial, or medical history.

Procedures in Handling Deposits

• A deposit is normally collected at the time of the patient's admission to cover their estimated hospital bill.### Hospital Admission and Ward Management

• Patients opting for Private A/B1 wards are required to pay a deposit, as Medisave deduction may not fully cover hospital charges.

• Patients unable to pay the deposit should reconsider their choice of ward.

• Foreigners/non-residents need a Letter of Guarantee from a local firm, insurance company, or a banker's guarantee.

Types of Wards

• Private Class A: team-based care, single room or up to 5 beds with attached bathroom facilities.
• Private Class B1: subsidised, team-based care, between 6 to 12 beds with shared bathroom facilities.
• Class C: subsidised, ward details not specified.

Obtaining Patient Signature

• In-person signature: patient signs consent form in person.
• Electronic signature: patient signs consent form electronically using a computer, tablet, or smartphone.
• Witness signature: next-of-kin signs consent form on behalf of the patient if they are unable to do so.

Bed Management System

• Identifies available beds in the hospital and allocates them to patients.
• Features include real-time information on bed availability, bed movement tracking, staff alert feature, and cleaning/disinfection request feature.

Bed Booking and Other Facilities

• The process involves ordering for admission, determining bed availability, confirming bed booking, coordinating with ward staff, and informing the patient and their family.
• For elective admission, beds are pre-booked the day prior to admission.

Hospital Policies on Change Requests

• Patients can request to change to a different ward type at any time during their stay, except when in ICU or HDU.
• Requests are subject to availability, and patients may be placed on a waiting list if their choice is unavailable.

Transferring Patients

• Verify patient's information, coordinate with ward staff, transfer patient's case file and belongings, and introduce the patient to the ward staff.
• Staff in charge of facilitating patient transfer play a crucial role in ensuring a smooth transfer process.

Roles of Staff in Charge for Transfer

• Coordinating with other healthcare providers to ensure necessary information is shared.
• Arranging transportation to the receiving facility.
• Maintaining confidentiality of patient's personal and medical information.
• Providing support to the patient and their family during the transfer process.

Admission of Patients

• Admission of a patient means allowing and facilitating a patient to stay in the hospital unit or ward for observation, investigation, and treatment of the disease they are suffering from.
• Types of admission:
  • Unplanned (urgent) admission: patient arrives at the hospital in their own transport or in an ambulance, and may be admitted through the emergency department.
  • Pre-planned admission: patients are admitted based on the kind of treatment they are receiving and its urgency.

Types of Admission

• Unplanned admission:
  • Emergent admission: unplanned and usually happens when a patient requires A&E attention and is subsequently admitted for further investigation and treatment in the hospital.
  • Observation admission: patient is placed under observation to enable a medical practitioner to determine whether inpatient care is required.
• Pre-planned admission:
  • Elective admission: refers to a scheduled admission of a patient for a planned medical procedure or surgery.
  • Direct admission: patient is admitted to the hospital without going through the emergency department or any other intermediary department.
  • Transfer admission: admission of patients who are transferred from other facilities/hospitals.

SBAR Communication Model

• SBAR (Situation, Background, Assessment, and Recommendation) is a communication tool used to improve patient safety.
• Purpose of SBAR: to allow staff to communicate assertively and effectively, reduce the need for repetition, and reduce the likelihood of errors.
• When to use SBAR: in any healthcare situation, including inpatient or outpatient, urgent or non-urgent communication, and conversations between clinicians, peers, or with patients.

REDE Communication Model

• REDE (Relationship, Establishment, Development, and Engagement) is a conceptual framework for teaching and evaluating relationship-centered communication.
• Phase 1: Establish the relationship - create a safe environment, convey value and respect, provide assistance, and display empathy.
• Phase 2: Develop the relationship - use reflective listening, open-ended questions, and gather patient's perspective.
• Phase 3: Engage the relationship - share diagnosis and information, provide closure, and offer support.

Qualities and Characteristics of a Positive Interaction and Experience

• Patient-First Mindset: prioritize patient needs, ensure patient satisfaction, and provide personalized care.
• Positive Attitude: display enthusiasm, optimism, and a "can-do" attitude.
• Professional Competence: possess technical skills, knowledge, and soft skills.
• People Orientation: show personal interest, make connections, and address patients by name.
• Basic Respect: respect patients' privacy, confidentiality, and cultural differences.
• Resourcefulness: solve problems, find alternative solutions, and work around rules.
• Reliability: ensure safety, appropriateness, effectiveness, and efficiency.
• Personalized Responsiveness: understand patients' unique situations and preferences.

Methods of Verification

• Pre-Registration Checks: verify patient details, ensure financial counseling, and prepare necessary case files.
• Online Verification: use secure login, verification codes, or biometric verification to confirm patient identity.
• Offline Verification: use photo identification, verification by healthcare staff, or other manual methods to confirm patient identity.

Importance and Objectives of Personal Data Protection Act (PDPA)

• PDPA establishes a data protection law that governs the collection, use, disclosure, and care of personal data.
• Recognizes individuals' rights to protect their personal data and organizations' needs to collect, use, or disclose personal data for legitimate purposes.

Types of Patients' Personal Information

• Patients' personal information refers to any information that identifies a specific individual, including identity, financial, or medical history.

Procedures in Handling Deposits

• A deposit is normally collected at the time of the patient's admission to cover their estimated hospital bill.### Hospital Admission and Ward Management

• Patients opting for Private A/B1 wards are required to pay a deposit, as Medisave deduction may not fully cover hospital charges.

• Patients unable to pay the deposit should reconsider their choice of ward.

• Foreigners/non-residents need a Letter of Guarantee from a local firm, insurance company, or a banker's guarantee.

Types of Wards

• Private Class A: team-based care, single room or up to 5 beds with attached bathroom facilities.
• Private Class B1: subsidised, team-based care, between 6 to 12 beds with shared bathroom facilities.
• Class C: subsidised, ward details not specified.

Obtaining Patient Signature

• In-person signature: patient signs consent form in person.
• Electronic signature: patient signs consent form electronically using a computer, tablet, or smartphone.
• Witness signature: next-of-kin signs consent form on behalf of the patient if they are unable to do so.

Bed Management System

• Identifies available beds in the hospital and allocates them to patients.
• Features include real-time information on bed availability, bed movement tracking, staff alert feature, and cleaning/disinfection request feature.

Bed Booking and Other Facilities

• The process involves ordering for admission, determining bed availability, confirming bed booking, coordinating with ward staff, and informing the patient and their family.
• For elective admission, beds are pre-booked the day prior to admission.

Hospital Policies on Change Requests

• Patients can request to change to a different ward type at any time during their stay, except when in ICU or HDU.
• Requests are subject to availability, and patients may be placed on a waiting list if their choice is unavailable.

Transferring Patients

• Verify patient's information, coordinate with ward staff, transfer patient's case file and belongings, and introduce the patient to the ward staff.
• Staff in charge of facilitating patient transfer play a crucial role in ensuring a smooth transfer process.

Roles of Staff in Charge for Transfer

• Coordinating with other healthcare providers to ensure necessary information is shared.
• Arranging transportation to the receiving facility.
• Maintaining confidentiality of patient's personal and medical information.
• Providing support to the patient and their family during the transfer process.

Admission of Patients

• Admission of a patient means allowing and facilitating a patient to stay in the hospital unit or ward for observation, investigation, and treatment of the disease they are suffering from.
• Types of admission:
  • Unplanned (urgent) admission: patient arrives at the hospital in their own transport or in an ambulance, and may be admitted through the emergency department.
  • Pre-planned admission: patients are admitted based on the kind of treatment they are receiving and its urgency.

Types of Admission

• Unplanned admission:
  • Emergent admission: unplanned and usually happens when a patient requires A&E attention and is subsequently admitted for further investigation and treatment in the hospital.
  • Observation admission: patient is placed under observation to enable a medical practitioner to determine whether inpatient care is required.
• Pre-planned admission:
  • Elective admission: refers to a scheduled admission of a patient for a planned medical procedure or surgery.
  • Direct admission: patient is admitted to the hospital without going through the emergency department or any other intermediary department.
  • Transfer admission: admission of patients who are transferred from other facilities/hospitals.

SBAR Communication Model

• SBAR (Situation, Background, Assessment, and Recommendation) is a communication tool used to improve patient safety.
• Purpose of SBAR: to allow staff to communicate assertively and effectively, reduce the need for repetition, and reduce the likelihood of errors.
• When to use SBAR: in any healthcare situation, including inpatient or outpatient, urgent or non-urgent communication, and conversations between clinicians, peers, or with patients.

REDE Communication Model

• REDE (Relationship, Establishment, Development, and Engagement) is a conceptual framework for teaching and evaluating relationship-centered communication.
• Phase 1: Establish the relationship - create a safe environment, convey value and respect, provide assistance, and display empathy.
• Phase 2: Develop the relationship - use reflective listening, open-ended questions, and gather patient's perspective.
• Phase 3: Engage the relationship - share diagnosis and information, provide closure, and offer support.

Qualities and Characteristics of a Positive Interaction and Experience

• Patient-First Mindset: prioritize patient needs, ensure patient satisfaction, and provide personalized care.
• Positive Attitude: display enthusiasm, optimism, and a "can-do" attitude.
• Professional Competence: possess technical skills, knowledge, and soft skills.
• People Orientation: show personal interest, make connections, and address patients by name.
• Basic Respect: respect patients' privacy, confidentiality, and cultural differences.
• Resourcefulness: solve problems, find alternative solutions, and work around rules.
• Reliability: ensure safety, appropriateness, effectiveness, and efficiency.
• Personalized Responsiveness: understand patients' unique situations and preferences.

Methods of Verification

• Pre-Registration Checks: verify patient details, ensure financial counseling, and prepare necessary case files.
• Online Verification: use secure login, verification codes, or biometric verification to confirm patient identity.
• Offline Verification: use photo identification, verification by healthcare staff, or other manual methods to confirm patient identity.

Importance and Objectives of Personal Data Protection Act (PDPA)

• PDPA establishes a data protection law that governs the collection, use, disclosure, and care of personal data.
• Recognizes individuals' rights to protect their personal data and organizations' needs to collect, use, or disclose personal data for legitimate purposes.

Types of Patients' Personal Information

• Patients' personal information refers to any information that identifies a specific individual, including identity, financial, or medical history.

Procedures in Handling Deposits

• A deposit is normally collected at the time of the patient's admission to cover their estimated hospital bill.### Hospital Admission and Ward Management

• Patients opting for Private A/B1 wards are required to pay a deposit, as Medisave deduction may not fully cover hospital charges.

• Patients unable to pay the deposit should reconsider their choice of ward.

• Foreigners/non-residents need a Letter of Guarantee from a local firm, insurance company, or a banker's guarantee.

Types of Wards

• Private Class A: team-based care, single room or up to 5 beds with attached bathroom facilities.
• Private Class B1: subsidised, team-based care, between 6 to 12 beds with shared bathroom facilities.
• Class C: subsidised, ward details not specified.

Obtaining Patient Signature

• In-person signature: patient signs consent form in person.
• Electronic signature: patient signs consent form electronically using a computer, tablet, or smartphone.
• Witness signature: next-of-kin signs consent form on behalf of the patient if they are unable to do so.

Bed Management System

• Identifies available beds in the hospital and allocates them to patients.
• Features include real-time information on bed availability, bed movement tracking, staff alert feature, and cleaning/disinfection request feature.

Bed Booking and Other Facilities

• The process involves ordering for admission, determining bed availability, confirming bed booking, coordinating with ward staff, and informing the patient and their family.
• For elective admission, beds are pre-booked the day prior to admission.

Hospital Policies on Change Requests

• Patients can request to change to a different ward type at any time during their stay, except when in ICU or HDU.
• Requests are subject to availability, and patients may be placed on a waiting list if their choice is unavailable.

Transferring Patients

• Verify patient's information, coordinate with ward staff, transfer patient's case file and belongings, and introduce the patient to the ward staff.
• Staff in charge of facilitating patient transfer play a crucial role in ensuring a smooth transfer process.

Roles of Staff in Charge for Transfer

• Coordinating with other healthcare providers to ensure necessary information is shared.
• Arranging transportation to the receiving facility.
• Maintaining confidentiality of patient's personal and medical information.
• Providing support to the patient and their family during the transfer process.

Admission of Patients

• Admission of a patient means allowing and facilitating a patient to stay in the hospital unit or ward for observation, investigation, and treatment of the disease they are suffering from.
• Types of admission:
  • Unplanned (urgent) admission: patient arrives at the hospital in their own transport or in an ambulance, and may be admitted through the emergency department.
  • Pre-planned admission: patients are admitted based on the kind of treatment they are receiving and its urgency.

Types of Admission

• Unplanned admission:
  • Emergent admission: unplanned and usually happens when a patient requires A&E attention and is subsequently admitted for further investigation and treatment in the hospital.
  • Observation admission: patient is placed under observation to enable a medical practitioner to determine whether inpatient care is required.
• Pre-planned admission:
  • Elective admission: refers to a scheduled admission of a patient for a planned medical procedure or surgery.
  • Direct admission: patient is admitted to the hospital without going through the emergency department or any other intermediary department.
  • Transfer admission: admission of patients who are transferred from other facilities/hospitals.

SBAR Communication Model

• SBAR (Situation, Background, Assessment, and Recommendation) is a communication tool used to improve patient safety.
• Purpose of SBAR: to allow staff to communicate assertively and effectively, reduce the need for repetition, and reduce the likelihood of errors.
• When to use SBAR: in any healthcare situation, including inpatient or outpatient, urgent or non-urgent communication, and conversations between clinicians, peers, or with patients.

REDE Communication Model

• REDE (Relationship, Establishment, Development, and Engagement) is a conceptual framework for teaching and evaluating relationship-centered communication.
• Phase 1: Establish the relationship - create a safe environment, convey value and respect, provide assistance, and display empathy.
• Phase 2: Develop the relationship - use reflective listening, open-ended questions, and gather patient's perspective.
• Phase 3: Engage the relationship - share diagnosis and information, provide closure, and offer support.

Qualities and Characteristics of a Positive Interaction and Experience

• Patient-First Mindset: prioritize patient needs, ensure patient satisfaction, and provide personalized care.
• Positive Attitude: display enthusiasm, optimism, and a "can-do" attitude.
• Professional Competence: possess technical skills, knowledge, and soft skills.
• People Orientation: show personal interest, make connections, and address patients by name.
• Basic Respect: respect patients' privacy, confidentiality, and cultural differences.
• Resourcefulness: solve problems, find alternative solutions, and work around rules.
• Reliability: ensure safety, appropriateness, effectiveness, and efficiency.
• Personalized Responsiveness: understand patients' unique situations and preferences.

Methods of Verification

• Pre-Registration Checks: verify patient details, ensure financial counseling, and prepare necessary case files.
• Online Verification: use secure login, verification codes, or biometric verification to confirm patient identity.
• Offline Verification: use photo identification, verification by healthcare staff, or other manual methods to confirm patient identity.

Importance and Objectives of Personal Data Protection Act (PDPA)

• PDPA establishes a data protection law that governs the collection, use, disclosure, and care of personal data.
• Recognizes individuals' rights to protect their personal data and organizations' needs to collect, use, or disclose personal data for legitimate purposes.

Types of Patients' Personal Information

• Patients' personal information refers to any information that identifies a specific individual, including identity, financial, or medical history.

Procedures in Handling Deposits

• A deposit is normally collected at the time of the patient's admission to cover their estimated hospital bill.### Hospital Admission and Ward Management

• Patients opting for Private A/B1 wards are required to pay a deposit, as Medisave deduction may not fully cover hospital charges.

• Patients unable to pay the deposit should reconsider their choice of ward.

• Foreigners/non-residents need a Letter of Guarantee from a local firm, insurance company, or a banker's guarantee.

Types of Wards

• Private Class A: team-based care, single room or up to 5 beds with attached bathroom facilities.
• Private Class B1: subsidised, team-based care, between 6 to 12 beds with shared bathroom facilities.
• Class C: subsidised, ward details not specified.

Obtaining Patient Signature

• In-person signature: patient signs consent form in person.
• Electronic signature: patient signs consent form electronically using a computer, tablet, or smartphone.
• Witness signature: next-of-kin signs consent form on behalf of the patient if they are unable to do so.

Bed Management System

• Identifies available beds in the hospital and allocates them to patients.
• Features include real-time information on bed availability, bed movement tracking, staff alert feature, and cleaning/disinfection request feature.

Bed Booking and Other Facilities

• The process involves ordering for admission, determining bed availability, confirming bed booking, coordinating with ward staff, and informing the patient and their family.
• For elective admission, beds are pre-booked the day prior to admission.

Hospital Policies on Change Requests

• Patients can request to change to a different ward type at any time during their stay, except when in ICU or HDU.
• Requests are subject to availability, and patients may be placed on a waiting list if their choice is unavailable.

Transferring Patients

• Verify patient's information, coordinate with ward staff, transfer patient's case file and belongings, and introduce the patient to the ward staff.
• Staff in charge of facilitating patient transfer play a crucial role in ensuring a smooth transfer process.

Roles of Staff in Charge for Transfer

• Coordinating with other healthcare providers to ensure necessary information is shared.
• Arranging transportation to the receiving facility.
• Maintaining confidentiality of patient's personal and medical information.
• Providing support to the patient and their family during the transfer process.