Communication Techniques in Client Interaction Quiz

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30 Questions

What action is crucial for establishing trust and rapport with a client during the assessment phase in psychiatric nursing?

Maintaining eye contact

What is the primary goal of the psychiatric nurse during the diagnosis phase of the nursing process?

Identifying actual and potential health problems

In psychiatric nursing, what is the main purpose of the assessment phase?

To gather data about the client's mental health status

Which action should a psychiatric nurse avoid during the assessment phase to establish rapport with a client?

Providing unsolicited advice

What is a common mistake that a nurse might make when trying to build rapport with a psychiatric client?

Using medical jargon extensively

Which action by a psychiatric nurse could potentially improve communication and rapport with a client during assessment?

Active listening and reflecting on what the client says

What is the primary goal of using confrontation as a therapeutic technique?

To promote self-awareness and personal growth

When caring for a client with schizophrenia experiencing auditory hallucinations, what is the most appropriate therapeutic communication technique?

Distraction

What is the primary purpose of offering self in therapeutic communication?

To promote a sense of equality and partnership in the relationship

Which response by the nurse to a client expressing feelings of failure and hopelessness is an example of therapeutic communication?

"It sounds like you're feeling very hopeless right now."

Why is silence considered beneficial in therapeutic communication?

It allows the client time to reflect and process thoughts

Why is reassurance not the most appropriate therapeutic communication for a client with auditory hallucinations?

It may escalate the client's hallucinations.

In therapeutic communication, what is the primary purpose of attending?

To be fully present and attentive to both verbal and nonverbal cues

In therapeutic communication, why is reflecting the client's emotions important?

To acknowledge and validate the client's emotions.

Which communication technique is used to keep the conversation centered on a specific topic or issue?

Focusing

What treatment approach is recommended for addressing alcohol use disorder (AUD) according to mhGAP guidelines?

Motivational interviewing

Why should silence not be avoided in therapeutic communication?

It may discourage deeper self-reflection and contemplation

What role does confrontation play in promoting self-awareness?

Confrontation helps clients become aware of inconsistencies in their thoughts.

Which mhGAP priority condition involves excessive and uncontrollable worry, restlessness, and muscle tension?

Generalized anxiety disorder (GAD)

What role does reflection play in therapeutic communication?

Guiding the client to explore their feelings further

What is the hallmark feature of panic disorder according to the mhGAP Intervention Guide?

Recurrent, unexpected panic attacks

Which psychiatric condition is effectively managed through enhancing an individual's motivation to change their behavior?

Alcohol use disorder (AUD)

What is a common physical symptom accompanying panic attacks in panic disorder?

Sweating and palpitations

Which treatment approach focuses on promoting self-efficacy in managing alcohol consumption?

Motivational interviewing

What is the main purpose of the mhGAP Humanitarian Intervention Guide (mhGAP-HIG)?

To provide guidelines for mental health services in emergency and humanitarian settings

In emergency and humanitarian settings, why is the mhGAP-HIG essential?

It provides guidelines for mental health services tailored to resource-limited contexts

Which treatment approach does the mhGAP recommend as the first-line psychotherapeutic approach for post-traumatic stress disorder (PTSD)?

Cognitive-behavioral therapy (CBT)

Which mhGAP priority condition involves persistent and excessive worry and anxiety about various aspects of life?

Generalized anxiety disorder (GAD)

What distinguishes the mhGAP-HIG from other mental health resources?

Its aim to assist in resource-limited and vulnerable settings

According to the mhGAP, what is the primary focus of mental health services in emergency settings?

Delivering evidence-based interventions under limited resources

Test your knowledge on communication techniques in client interaction by identifying how to acknowledge nonverbal cues and the role of silence in therapeutic communication. Practice differentiating between techniques like offering self, reflecting, active listening, and attending.

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