Org. Change Ch. 7 (MC)

Podcast Beta

Play an AI-generated podcast conversation about this lesson

Questions and Answers

In a unitary relationship, people relate to each other from a perspective where they:

Have conflicting values but compromise is possible

Do not participate in decision making

Share common interests and values (correct)

Act in accordance with conflicting objectives

In a pluralist relationship, people relate to each other from a perspective where they:

Share common interests and values

Act in accordance with conflicting objectives

Have a basic compatibility of interest (correct)

Coerce others to accept decisions

In a coercive relationship, people relate to each other from a perspective where they:

Do not share common interests (correct)

Share common interests and values

Have conflicting values but compromise is possible

Have values and beliefs that are highly compatible

The hard systems model of change is especially useful for dealing with situations that lie towards the 'hard' end of the hard-soft continuum of change situations. This model provides a systematic way of determining:

Objectives for change Signup and view all the answers

Under the hard systems model of change, what is the last step after generating a range of options for action?

Testing those options against a set of explicit criteria Signup and view all the answers

People relating to each other from a unitary perspective largely agree upon:

Ends and means Signup and view all the answers

What is the first phase of the change process?

Description Signup and view all the answers

What are constraints in the context of the change process?

Factors that prevent achievement Signup and view all the answers

What is established to assess progress towards objectives in the change process?

Performance measures Signup and view all the answers

What type of techniques and methods are used to generate options in the change process?

Creative techniques and methods Signup and view all the answers

Which implementation strategy includes pilot studies and parallel running?

Big bang Signup and view all the answers

What is crucial for the change to be accepted and successful in the implementation phase?

Consolidation Signup and view all the answers

According to Acko, what does it mean to resolve a problem?

To select a course of action that yields an outcome that is good enough Signup and view all the answers

What is the 'research' approach to mess management, according to Acko?

An approach heavily reliant on research-based scientific methods, techniques, and tools Signup and view all the answers

In organizational development, what does OD stand for?

Organizational Development Signup and view all the answers

What is the primary goal of organizational development, according to French and Bell?

To improve an organization's visioning, empowerment, learning, and problem-solving processes Signup and view all the answers

What kind of change does organizational development emphasize?

Change over the medium to long term Signup and view all the answers

According to Acko, what does it mean to dissolve a problem?

To change the nature and/or the environment of the entity in which the problem is embedded so as to remove the problem Signup and view all the answers

Study Notes

The change process can be divided into three overlapping phases: description, options generation, and implementation.
In the description phase, the situation is analyzed and objectives and constraints are identified.
Objectives are desirable goals, and constraints are factors that prevent their achievement.
Performance measures are established to assess progress towards objectives.
In the options generation phase, potential solutions (options) are generated and evaluated.
Options can be generated using various creative techniques and methods.
Each option is then detailed and evaluated against performance measures.
In the implementation phase, options are implemented and consolidated.
Implementation strategies include pilot studies, parallel running, and big bang.
Consolidation is crucial for the change to be accepted and successful.
Even after implementation, further changes may be necessary to maintain balance between the system and the environment.

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Description

Test your understanding of hard systems models of change and the characteristics of unitary, pluralist, and coercive relationships. Identify key traits and differences between these perspectives.