Unit 4 Vocabulary on Customer Service
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Questions and Answers

What do you call customers who are argumentative?

  • Argumentative customers (correct)
  • Complaining customers
  • Dishonest customers
  • Difficult customers

Which term refers to customers who tend to speak negatively about a business to others?

  • Word of Mouth (correct)
  • Indecisive customers
  • Impatient customers
  • Domineering/Superior customers

What is the term for customers who are slow and methodical in their decision-making process?

  • Suspicious customers
  • Slow/Methodical customers (correct)
  • Guest
  • Leave-me-alone customers

Which type of customers tend to be rude and disrespectful?

<p>Insulting customers (B)</p> Signup and view all the answers

What is the term for customers who demand immediate attention and service?

<p>Impatient customers (B)</p> Signup and view all the answers

What is the term for customers who are domineering and like to exercise control over others?

<p>Domineering/Superior customers (B)</p> Signup and view all the answers

Which type of customers are characterized by their quick temper and mood swings?

<p>Irritable/Moody customers (C)</p> Signup and view all the answers

What is the term for customers who tend to argue or disagree with service providers?

<p>Argumentative customers (C)</p> Signup and view all the answers

Which type of customers expect high levels of attention and prioritize swiftness in service delivery?

<p>Impatient customers (A)</p> Signup and view all the answers

What is the term for customers who are inclined to distrust and have suspicions about service providers?

<p>Suspicious customers (C)</p> Signup and view all the answers

Which term refers to customers who are in a hurry and expect quick service?

<p>Impatient customers (C)</p> Signup and view all the answers

What is the term used for customers who are characterized by rude and disrespectful behavior?

<p>Insulting customers (B)</p> Signup and view all the answers

Which type of customers tend to doubt and have suspicions about the intentions of service providers?

<p>Suspicious customers (D)</p> Signup and view all the answers

What is the term for customers that like to exert control over others and be dominant in interactions?

<p>Domineering/Superior customers (B)</p> Signup and view all the answers

Which type of customers are known for being argumentative or confrontational with service providers?

<p>Argumentative customers (A)</p> Signup and view all the answers

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