Podcast
Questions and Answers
Which of the following represents a key factor that can lead to workplace conflict?
Which of the following represents a key factor that can lead to workplace conflict?
- Salaries and benefits
- Cultural Differences (correct)
- Technological advancements
- Personal and political ambitions
What does an 'Avoider' conflict mode emphasize?
What does an 'Avoider' conflict mode emphasize?
- Focusing solely on achieving the goal
- Prioritizing the relationship over the goal
- Balancing both goal and relationship
- Giving up on both the goal and the relationship (correct)
What is the first stage in the conflict process?
What is the first stage in the conflict process?
- Conflict Situation (correct)
- Manifestation
- Resolution/Suppression
- Awareness of the Situation
What method is recommended for managing conflict effectively?
What method is recommended for managing conflict effectively?
Which conflict resolution strategy involves recognizing and accepting the feelings of others?
Which conflict resolution strategy involves recognizing and accepting the feelings of others?
What is a potential benefit of effectively managing conflict?
What is a potential benefit of effectively managing conflict?
What does the 'Collaborator' mode in conflict resolution prioritize?
What does the 'Collaborator' mode in conflict resolution prioritize?
Which of the following factors is least likely to influence an individual's conflict style?
Which of the following factors is least likely to influence an individual's conflict style?
Flashcards
Conflict Definition
Conflict Definition
When one person perceives another's actions as negatively affecting something they care about.
Conflict Causes (Workplace)
Conflict Causes (Workplace)
Workplace conflicts arise from personality differences, relationship issues, cultural gaps, environmental changes, unclear responsibilities, competition, differing values, and goals.
Conflict Modes (Thomas-Kilmann)
Conflict Modes (Thomas-Kilmann)
Different approaches to conflict, including avoiding, competing, compromising, accommodating, and collaborating.
Collaborator (Conflict Mode)
Collaborator (Conflict Mode)
Signup and view all the flashcards
Conflict Management Steps
Conflict Management Steps
Signup and view all the flashcards
Conflict Resolution Techniques
Conflict Resolution Techniques
Signup and view all the flashcards
Conflict Stages
Conflict Stages
Signup and view all the flashcards
Conflict Management (Tosi, Rizzo, & Carroll)
Conflict Management (Tosi, Rizzo, & Carroll)
Signup and view all the flashcards
Study Notes
Conflict
- Conflict arises when someone perceives another's actions negatively impacting something they value. This can consume time, energy, and talent.
- Workplace variables causing conflict include personality clashes, interpersonal relationship differences (personal and professional), cultural differences, work environment changes, resource scarcity, competing demands and poorly defined responsibilities, and the driving human desire for success.
Conflict Modes
- Avoider: Giving up on the goal and relationship.
- Competitor: Prioritizes the goal over the relationship.
- Compromiser: Balancing both goal and relationship needs.
- Accommodator: Prioritizes the relationship over the goal.
- Collaborator: Seeks a win-win solution, valuing both the goal and relationship.
Benefits of Conflict
- Increased self-respect, personal growth and development
- Stronger relationships
- Improved efficiency and effectiveness
Conflict Process
- Conflict situation: Realization that a conflict exists.
- Manifestation of conflict: Showing signs of disagreement.
- Conflict resolution/suppression
- After effects
Conflict Management Strategies
- Separate people from the problem.
- Focus on interests, not positions.
- Keep emotions in check; don't get emotional.
- Express interest in the other party's position.
- Never humiliate.
- Find the source of the conflict.
- Recognise and accept other party's feelings
- Know when to cut losses.
- Devise options for mutual gain
- Establish Goals
- Improve policies, procedures, and rules
- Alter communications
- Change the reward system
- Move Staff
- Addresser, Concealer, Attacker as response styles in conflict.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
This quiz explores the nature of conflict within the workplace, including its causes, modes, and benefits. Participants will learn how to navigate and manage conflicts effectively to improve relationships and productivity. Discover the different conflict modes and their implications for workplace dynamics.
