Podcast
Questions and Answers
The tone of the conversation can change based on the ______ of the parties involved
The tone of the conversation can change based on the ______ of the parties involved
Perceptions
Interpersonal communication consist of the following basic elements: sender, _____, reciever, feedback to the sender, _____
Interpersonal communication consist of the following basic elements: sender, _____, reciever, feedback to the sender, _____
Message interference
Senders encode there message based on a number of factors: education level, position of ____, personal or ____ background, other characteristics
Senders encode there message based on a number of factors: education level, position of ____, personal or ____ background, other characteristics
Authority ethnic
Failure to actively monitor ____ can be a major cause of _____.
Failure to actively monitor ____ can be a major cause of _____.
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For communication to be effective both the sender and receiver must agree on its _____.
For communication to be effective both the sender and receiver must agree on its _____.
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There are __ general purposes of interpersonal communication: to ___, to relate, to ____ to play and to ____
There are __ general purposes of interpersonal communication: to ___, to relate, to ____ to play and to ____
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Engage in ___ perspective- be aware of the receivers frame of reference
Engage in ___ perspective- be aware of the receivers frame of reference
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Take responsibility for personal feelings and thoughts. When conveying a personal opinion use language that is __ based
Take responsibility for personal feelings and thoughts. When conveying a personal opinion use language that is __ based
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Try to gain accuracy and ____ in speaking- avoid ____ language that can cause misunderstandings. Avoid _____ that result in stereotypes
Try to gain accuracy and ____ in speaking- avoid ____ language that can cause misunderstandings. Avoid _____ that result in stereotypes
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Nonverbal communication consist of the following elements- body language, ___ tone and ____, personal ____
Nonverbal communication consist of the following elements- body language, ___ tone and ____, personal ____
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Non verbal communication can reveal and project a persons self ____, emotional state, _____, or cultural background
Non verbal communication can reveal and project a persons self ____, emotional state, _____, or cultural background
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Match facial expressions to the message. There are __ universal facial expressions- ____, contempt, disgust, ___, ___ sadness and ____( Matsumoto and Hwang)
Match facial expressions to the message. There are __ universal facial expressions- ____, contempt, disgust, ___, ___ sadness and ____( Matsumoto and Hwang)
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Listening unlike simply hearing is an active process that includes the flowing elements- attending(____), understanding, _____, evaluating and _____
Listening unlike simply hearing is an active process that includes the flowing elements- attending(____), understanding, _____, evaluating and _____
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Daily oral communication with your crew includes: issuing crew _____, passing along information, career ____, assigning task, receiving reports
Daily oral communication with your crew includes: issuing crew _____, passing along information, career ____, assigning task, receiving reports
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State and ____ agencies and local community colleges provide _____ training programs for company officers.
State and ____ agencies and local community colleges provide _____ training programs for company officers.
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Company officers may present reports to _____ boards, give public ____ talks to community groups, and provide public ____ to the news media.
Company officers may present reports to _____ boards, give public ____ talks to community groups, and provide public ____ to the news media.
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There are three types of speeches and presentations most commonly used by company officers: ____, informative and _____
There are three types of speeches and presentations most commonly used by company officers: ____, informative and _____
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_____ speeches may be difficult to develop and yet can be the most important speeches and officer can give. Describing a problem and supplying a _____ is intended to cause change.
_____ speeches may be difficult to develop and yet can be the most important speeches and officer can give. Describing a problem and supplying a _____ is intended to cause change.
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Informative speeches provide info on a variety of topics: ideas, ____, procedures, ____, events
Informative speeches provide info on a variety of topics: ideas, ____, procedures, ____, events
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When preparing a speech follow a logical sequence: select the ___, determine its purpose, generate ___, develop ____ idea, gather supporting evidence, ____ the speech, rehearse the speech, ____ the speech, evaluate the speech
When preparing a speech follow a logical sequence: select the ___, determine its purpose, generate ___, develop ____ idea, gather supporting evidence, ____ the speech, rehearse the speech, ____ the speech, evaluate the speech
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