Ch 5 pg 95-104
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Questions and Answers

The tone of the conversation can change based on the ______ of the parties involved

Perceptions

Interpersonal communication consist of the following basic elements: sender, _____, reciever, feedback to the sender, _____

Message interference

Senders encode there message based on a number of factors: education level, position of ____, personal or ____ background, other characteristics

Authority ethnic

Failure to actively monitor ____ can be a major cause of _____.

<p>Feedback interference</p> Signup and view all the answers

For communication to be effective both the sender and receiver must agree on its _____.

<p>Purpose</p> Signup and view all the answers

There are __ general purposes of interpersonal communication: to ___, to relate, to ____ to play and to ____

<p>5 learn influence help</p> Signup and view all the answers

Engage in ___ perspective- be aware of the receivers frame of reference

<p>Dual</p> Signup and view all the answers

Take responsibility for personal feelings and thoughts. When conveying a personal opinion use language that is __ based

<p>I</p> Signup and view all the answers

Try to gain accuracy and ____ in speaking- avoid ____ language that can cause misunderstandings. Avoid _____ that result in stereotypes

<p>Clarity abstract generalizations</p> Signup and view all the answers

Nonverbal communication consist of the following elements- body language, ___ tone and ____, personal ____

<p>Vocal inflection appearance</p> Signup and view all the answers

Non verbal communication can reveal and project a persons self ____, emotional state, _____, or cultural background

<p>Perception approachability</p> Signup and view all the answers

Match facial expressions to the message. There are __ universal facial expressions- ____, contempt, disgust, ___, ___ sadness and ____( Matsumoto and Hwang)

<p>7 anger fear joy surprise</p> Signup and view all the answers

Listening unlike simply hearing is an active process that includes the flowing elements- attending(____), understanding, _____, evaluating and _____

<p>Focusing remembering responding</p> Signup and view all the answers

Daily oral communication with your crew includes: issuing crew _____, passing along information, career ____, assigning task, receiving reports

<p>Assignments counseling</p> Signup and view all the answers

State and ____ agencies and local community colleges provide _____ training programs for company officers.

<p>Federal instructor</p> Signup and view all the answers

Company officers may present reports to _____ boards, give public ____ talks to community groups, and provide public ____ to the news media.

<p>Government relation’s information</p> Signup and view all the answers

There are three types of speeches and presentations most commonly used by company officers: ____, informative and _____

<p>Persuasive instructional</p> Signup and view all the answers

_____ speeches may be difficult to develop and yet can be the most important speeches and officer can give. Describing a problem and supplying a _____ is intended to cause change.

<p>Persuasive solution</p> Signup and view all the answers

Informative speeches provide info on a variety of topics: ideas, ____, procedures, ____, events

<p>Objects people</p> Signup and view all the answers

When preparing a speech follow a logical sequence: select the ___, determine its purpose, generate ___, develop ____ idea, gather supporting evidence, ____ the speech, rehearse the speech, ____ the speech, evaluate the speech

<p>Topic ideas, central organize deliver</p> Signup and view all the answers

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