Ch 5 pg 95-104

The tone of the conversation can change based on the ______ of the parties involved

Interpersonal communication consist of the following basic elements: sender, _____, reciever, feedback to the sender, _____

Senders encode there message based on a number of factors: education level, position of ____, personal or ____ background, other characteristics

Failure to actively monitor ____ can be a major cause of _____.

For communication to be effective both the sender and receiver must agree on its _____.

There are __ general purposes of interpersonal communication: to ___, to relate, to ____ to play and to ____

Engage in ___ perspective- be aware of the receivers frame of reference

Take responsibility for personal feelings and thoughts. When conveying a personal opinion use language that is __ based

Try to gain accuracy and ____ in speaking- avoid ____ language that can cause misunderstandings. Avoid _____ that result in stereotypes

Nonverbal communication consist of the following elements- body language, ___ tone and ____, personal ____

Non verbal communication can reveal and project a persons self ____, emotional state, _____, or cultural background

Match facial expressions to the message. There are __ universal facial expressions- ____, contempt, disgust, ___, ___ sadness and ____( Matsumoto and Hwang)

Listening unlike simply hearing is an active process that includes the flowing elements- attending(____), understanding, _____, evaluating and _____

Daily oral communication with your crew includes: issuing crew _____, passing along information, career ____, assigning task, receiving reports

State and ____ agencies and local community colleges provide _____ training programs for company officers.

Company officers may present reports to _____ boards, give public ____ talks to community groups, and provide public ____ to the news media.

There are three types of speeches and presentations most commonly used by company officers: ____, informative and _____

_____ speeches may be difficult to develop and yet can be the most important speeches and officer can give. Describing a problem and supplying a _____ is intended to cause change.

Informative speeches provide info on a variety of topics: ideas, ____, procedures, ____, events

When preparing a speech follow a logical sequence: select the ___, determine its purpose, generate ___, develop ____ idea, gather supporting evidence, ____ the speech, rehearse the speech, ____ the speech, evaluate the speech