Understanding the Five Stages of Controlling in Management
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Questions and Answers

What are performance standards according to the text?

  • The information gained from the controlling process
  • The levels of performance the company wants to attain (correct)
  • The corrective actions to be taken
  • The timeframes for achieving goals

    • Which goals relate to performance standards according to the text?

  • Goals that are designed to be reached by the performance standards (correct)
  • Goals that are not measurable
  • Goals that are not behavioral objectives
  • Goals that do not have a specified time frame

    • What should a manager do if a performance gap does exist according to the text?

  • Use information gained to set up future performance standards
  • Measure performance again
  • Take corrective action (correct)
  • Compare actual performance to established standards

    • What is the most effective way to state performance standards according to the text?

    <p>As a measurable behavioral objective that can be achieved in a specified time frame</p> Signup and view all the answers

    What is the purpose of the controlling process according to the text?

    <p>To ensure the controlling process is beneficial for managers</p> Signup and view all the answers

    What is the relationship between performance standards and levels of performance according to the text?

    <p>Performance standards are used to measure levels of performance</p> Signup and view all the answers

    Which level of management is most likely to focus on technical skills according to the text?

    <p>Supervisory management</p> Signup and view all the answers

    Why might a pet store manager focus more on health and care techniques rather than complex equipment maintenance?

    <p>Health and care techniques are more crucial for the success of a pet store.</p> Signup and view all the answers

    Which type of skill allows managers to evaluate situations and develop alternative courses of action?

    <p>Conceptual skills</p> Signup and view all the answers

    In which row of management levels are conceptual skills likely to be most utilized?

    <p>Top management</p> Signup and view all the answers

    Why might technical skills involve specialized areas of knowledge according to the text?

    <p>To demonstrate expertise and apply it effectively.</p> Signup and view all the answers

    What is the primary focus of human skills according to the text?

    <p>Interpersonal interactions and relationships</p> Signup and view all the answers

    What is the main reason why controlling is an important part of a manager's job?

    <p>It helps managers determine the success of the other three functions: planning, organizing, and leading.</p> Signup and view all the answers

    According to the passage, which of the following is a key purpose of the feedback process?

    <p>To adjust the outreach process if there are issues with sales reps or client communications.</p> Signup and view all the answers

    What is the main purpose of setting short-term goals or timeframes for implementing procedures?

    <p>To help managers detect problems before they get out of hand.</p> Signup and view all the answers

    According to the passage, what is the first step a manager should take if a performance gap is identified?

    <p>Determine the reason for the performance gap.</p> Signup and view all the answers

    What is the primary purpose of a reporting system that identifies areas where performance standards are not being met?

    <p>To help managers detect problems before they become serious issues.</p> Signup and view all the answers

    What is the main benefit of taking corrective action when a performance gap is identified?

    <p>It helps managers detect problems before they become serious issues.</p> Signup and view all the answers

    A company's mission statement is a tactical plan that outlines specific goals and objectives for a defined period.

    <p>False</p> Signup and view all the answers

    Operational planning focuses on day-to-day activities and processes necessary to implement tactical plans.

    <p>True</p> Signup and view all the answers

    Values such as integrity, diversity, and sustainability are typically included in a company's strategic plan rather than its mission statement.

    <p>False</p> Signup and view all the answers

    Strategic planning aligns an organization's resources and activities with its mission and vision over the long term, typically 3-5 years.

    <p>True</p> Signup and view all the answers

    $\frac{1}{2}$ of a company's tactical plans should focus on operational efficiency, while the other $\frac{1}{2}$ should emphasize new market opportunities.

    <p>False</p> Signup and view all the answers

    If a company's mission statement emphasizes environmental sustainability, its tactical plans must include goals for reducing carbon emissions.

    <p>False</p> Signup and view all the answers

    Successful strategic planning requires input and buy-in from all levels of an organization, not just top management.

    <p>True</p> Signup and view all the answers

    Contingency planning is a type of operational planning that addresses potential disruptions or emergencies.

    <p>False</p> Signup and view all the answers

    A company's values, as stated in its mission statement, should be treated as aspirational goals rather than strict requirements.

    <p>False</p> Signup and view all the answers

    Tactical plans are typically developed by mid-level managers and focus on a timeframe of 1-3 years.

    <p>True</p> Signup and view all the answers

    What is the primary purpose of measuring productivity ratios like labor productivity, asset turnover, and return on investment in a factory setting?

    <p>To measure the efficiency of the factory's operations</p> Signup and view all the answers

    According to the passage, what is a key challenge in balancing effectiveness and efficiency for many organizations?

    <p>Ensuring that efficiency improvements do not come at the cost of quality</p> Signup and view all the answers

    Which of the following techniques can help organizations improve both effectiveness and efficiency simultaneously according to the passage?

    <p>Lean management principles, TQM, and Six Sigma</p> Signup and view all the answers

    What is the main reason why understanding the distinction between effectiveness and efficiency is important for businesses according to the passage?

    <p>To achieve optimal performance and operational excellence</p> Signup and view all the answers

    Which of the following is a key benefit of balancing effectiveness and efficiency according to the passage?

    <p>Maintaining a delicate balance between critical organizational elements</p> Signup and view all the answers

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