5 Questions
What is the purpose of target resolution times in incident management?
To help set user expectations
Why should some service requests be fulfilled with no additional approvals?
To streamline the fulfillment workflow
What is a set of specialized organizational capabilities for enabling value for customers in the form of services?
Service management
What is the purpose of establishing, reviewing, and reporting target resolution times?
To ensure that customers are happy with the service
Why are some service requests fulfilled with no additional approvals?
To streamline the fulfillment workflow
Test your knowledge on how target resolution times are used in incident management. Learn about the importance of documenting and communicating these times to set user expectations and ensure predictable responses.
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