Understanding Quality Determinants in Manufacturing

Costs incurred to fix problems that are detected before the product/service is delivered to the customer.

All costs incurred to fix problems that are detected after the product/service is delivered to the customer.

Costs of activities designed to ensure quality or uncover defects.

<p>All TQ training, TQ planning, customer assessment, process control, and quality improvement costs to prevent defects from occurring.</p> Signup and view all the answers

<p>Used to monitor the central tendency of a process.</p> Signup and view all the answers

<p>A p-Chart is used to monitor the proportion of defectives in a process.</p> Signup and view all the answers

<p>Top management, Design, Procurement, Production/operations, Quality assurance, Packaging and shipping, Marketing and sales, Customer service</p> Signup and view all the answers

<p>1.0 Leadership, 2.0 Strategic Planning, 3.0 Customer and Market Focus, 4.0 Information and Analysis, 5.0 Human Resource Focus, 6.0 Process Management, 7.0 Business Results</p> Signup and view all the answers

<p>The number of occurrences per unit of product can be counted, but nonoccurrences cannot be counted.</p> Signup and view all the answers

<p>Good or bad, Pass or fail, Operate or don't operate</p> Signup and view all the answers

<p>The two main dimensions of product quality are quality of design and quality of conformance.</p> Signup and view all the answers

<p>The 7 criteria for the Sri Lanka National Quality Award are not provided in the given text.</p> Signup and view all the answers

<p>The traditional cost function has a flat cost until the specification limits, while the Taguchi cost function has a continuous increase in cost as quality variance increases.</p> Signup and view all the answers

<p>The Taguchi Loss Function is a mathematical model that quantifies the loss to society from the variability in the quality characteristics of a product. It emphasizes that quality should be designed into the product, rather than inspected, to minimize the overall loss to society.</p> Signup and view all the answers

<p>Process capability is defined as the process variability relative to specification.</p> Signup and view all the answers

<p>The three levels of process capability described are: A) Process variability matches specifications, B) Process variability well within specifications, and C) Process variability exceeds specifications.</p> Signup and view all the answers

<p>The five ways to improve process capability are: simplify, standardize, upgrade equipment, automate, and mistake-proof.</p> Signup and view all the answers

<p>The purpose of mistake proofing or poka yoke is to prevent errors or their negative impact.</p> Signup and view all the answers