Understanding Quality Determinants in Manufacturing

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What are internal failure costs?

Costs incurred to fix problems that are detected before the product/service is delivered to the customer.

Define external failure costs.

All costs incurred to fix problems that are detected after the product/service is delivered to the customer.

What are appraisal costs?

Costs of activities designed to ensure quality or uncover defects.

Explain prevention costs.

All TQ training, TQ planning, customer assessment, process control, and quality improvement costs to prevent defects from occurring. Signup and view all the answers

What are mean control charts used for?

Used to monitor the central tendency of a process. Signup and view all the answers

When should a p-Chart be used?

A p-Chart is used to monitor the proportion of defectives in a process. Signup and view all the answers

What are the 7 responsibility areas for Total Quality Management?

Top management, Design, Procurement, Production/operations, Quality assurance, Packaging and shipping, Marketing and sales, Customer service Signup and view all the answers

What are the 7 criteria for the Malcolm Baldrige National Quality Award?

1.0 Leadership, 2.0 Strategic Planning, 3.0 Customer and Market Focus, 4.0 Information and Analysis, 5.0 Human Resource Focus, 6.0 Process Management, 7.0 Business Results Signup and view all the answers

What is the key requirement for using c-Charts?

The number of occurrences per unit of product can be counted, but nonoccurrences cannot be counted. Signup and view all the answers

What are the two main categories that observations can be placed into when using c-charts?

Good or bad, Pass or fail, Operate or don't operate Signup and view all the answers

What are the two main dimensions of product quality according to the given text?

The two main dimensions of product quality are quality of design and quality of conformance. Signup and view all the answers

What are the 7 criteria for the Sri Lanka National Quality Award?

The 7 criteria for the Sri Lanka National Quality Award are not provided in the given text. Signup and view all the answers

What is the key difference between the traditional cost function and the Taguchi cost function?

The traditional cost function has a flat cost until the specification limits, while the Taguchi cost function has a continuous increase in cost as quality variance increases. Signup and view all the answers

Explain the Taguchi Loss Function and how it relates to product quality.

The Taguchi Loss Function is a mathematical model that quantifies the loss to society from the variability in the quality characteristics of a product. It emphasizes that quality should be designed into the product, rather than inspected, to minimize the overall loss to society. Signup and view all the answers

How is process capability defined in the given text?

Process capability is defined as the process variability relative to specification. Signup and view all the answers

What are the three levels of process capability described in the text?

The three levels of process capability described are: A) Process variability matches specifications, B) Process variability well within specifications, and C) Process variability exceeds specifications. Signup and view all the answers

What are five ways to improve process capability according to the text?

The five ways to improve process capability are: simplify, standardize, upgrade equipment, automate, and mistake-proof. Signup and view all the answers