LA - Chapter 3

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Questions and Answers

What was Sergeant Jack Connor's reaction to Lieutenant James Franks being selected to attend the FBI National Academy?

He was concerned about how the department would function in Franks' absence.

He was disappointed that he was not selected instead.

He was indifferent to the news.

He was thrilled that Franks would be gone for a couple of months. (correct)

Why did Connor feel that people did not show him proper respect as a sergeant?

He had a difficult personality and was not well-liked by his colleagues.

He was a poor leader and did not command respect.

He was younger and less experienced than the other sergeants.

He was not the lieutenant and he felt that lieutenants' position was automatic respect (correct)

What is the most likely response to Expert Power?

Compliance (correct)

Commitment

Resistance

Disengagement

What is the most desired outcome in regard to bases of power use?

Commitment Signup and view all the answers

What is the meaning of the quote from Margaret Thatcher used in the passage?

Those who must constantly assert their power likely do not have it. Signup and view all the answers

What is the main theme or message conveyed in this passage?

The dangers of abuse of power and overcompensating for insecurity. Signup and view all the answers

What is the key difference between authority and power according to the text?

Authority is the legitimate right to exercise power, while power is the capacity to influence others. Signup and view all the answers

What does the text say about a supervisor's rank, title, or position?

It gives them the authority to attempt to influence others to change their behavior. Signup and view all the answers

What is the key to becoming a more competent leader?

Understanding that authority is different from, but related to, power. Signup and view all the answers

What does the text say about the relationship between a supervisor's rank and their ability to influence others?

Rank gives a supervisor the authority to attempt to influence others, but not the same level of power with all people. Signup and view all the answers

What does the text say about the difference between authority and power?

Authority is the legitimate right to exercise power, while power is the capacity or potential to influence others. Signup and view all the answers

What is the key to a supervisor's ability to influence their direct reports?

Their ability to change the behavior, attitudes, beliefs, or values of their direct reports. Signup and view all the answers

What is the main goal of leadership according to the text?

Creating engagement and achieving organizational goals Signup and view all the answers

Which of the following is NOT mentioned as one of the bases of power from which leaders can lead?

Persuasive Signup and view all the answers

What is the source of a leader's power according to the text?

Trust and influence from those being led Signup and view all the answers

Which of the following is NOT a reaction mentioned when a leader exercises power?

Indifference Signup and view all the answers

What is emphasized as the conduit of influence in relationships between leaders and followers?

Trust Signup and view all the answers

What effect does giving away the power to choose first have on a leader's influence?

It earns the leader more power from their followers Signup and view all the answers

Compliance is the most likely response unless the person feels they are being manipulated, then the possible outcome will be resistance.

Reward Power Signup and view all the answers

What was Lieutenant Connor's experience with his new rank?

Nothing changed, and people did not seem to take his authority seriously. Signup and view all the answers

People feel loyal to and want to please leaders they respect and admire. The respect and admiration come from the relationship that has been built between the leader and recipient.

Referent Power Signup and view all the answers

What did the text suggest about the relationship between rank and leadership?

Rank is not enough to make someone a true leader, and respect must be earned through one's actions and abilities. Signup and view all the answers

What was the overall tone or message of the passage?

While rank can provide some authority, real leadership requires more than just a title or position. Signup and view all the answers

The leader threatens to use punishments if the recipient does not comply with their requests. This is the “stick” or “hammer” approach.

Coercive Power Signup and view all the answers

This power base is usually met with compliance rather than commitment.

Legitimate Signup and view all the answers

Study Notes

Understanding Power and Authority

Power is the capacity to influence others, whereas authority is the legitimate right to exercise power.
Rank, title, or position gives authority, but not automatically power.
Power is only exercised when influencing someone, changing their behavior, attitudes, beliefs, or values.
There are different bases of power, including coercive, reward, legitimate, expert, and referent.

Reactions to Exercising Power

Resistance: opposing the request or explaining why it won't work.
Compliance: doing the bare minimum to fulfill the request.
Commitment: fully embracing the request and going beyond the minimum.

Leadership and Influence

Leadership is the process of influencing human behavior to achieve goals and prepare followers for future leadership roles.
Leaders must understand the different bases of power and relationships build trust.
Influence is granted by those being led, and effectiveness of power comes from trust.

The Story of Acting Lieutenant Jack Connor

Connor received a temporary promotion to Acting Lieutenant, but people didn't show him proper respect.
He believed having a lieutenant's rank would earn him respect, but it didn't work as expected.
Even with the rank, he struggled to get people to follow his orders and had to rely on his collar pins to assert authority.

The True Meaning of Leadership

Rank does not make a leader; true respect has to be earned by the person, regardless of their rank.
Many leaders have rank, but many people without rank are leaders.
Leaders must understand the different bases of power and understand that authority is different from power.

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Test your knowledge on power and authority with scenarios like a temporary promotion in the absence of a higher authority figure. Explore the complexities of leadership dynamics and the concept of power through real-life examples.