30 Questions
Which author wrote 'Mintzberg on management'?
H. Mintzberg
In which year was 'Principles of management' by K. Petrov retrieved?
2015
Who published the book 'Leadership for the future: core competencies in health care'?
A. Ross, F. J. Wenzel, J. W. Mityling
Where is Teka H.'s 'Health service management lecture notes for second year public health students' from?
Mekelle, Tigray, Ethiopia
What is the main focus of Health Services Management 414?
Understanding the association between public health and HS management
What is one of the objectives of the course?
Understanding the levels of HS managers
What is a key topic covered in Health Services Management 414?
Public health and HS management
What does the course aim to help students understand about the Saudi healthcare sector?
Its complexity
What are students expected to be able to do by the end of this unit?
Brief the functions of HS management
What is one of the functions that students are expected to brief about by the end of this unit?
Brief the functions of HS management
What is one aspect that students are expected to define by the end of this unit?
HS organization and its characteristics
What is one thing that students are expected to know by the end of this unit?
The current Saudi healthcare sector
What is the main challenge of being a manager according to the text?
Managing change, as people often resist it
What is mentioned as an important duty of a health center manager?
Ordering vaccines, drugs, materials, and equipment
What is emphasized as crucial for managers to ensure regarding customers?
Creating a customer-responsive environment where employees are friendly, knowledgeable, and sensitive to customer needs
What is mentioned as a reward of being a manager?
Getting the opportunity to think creatively
What are the three essential skills a manager needs to possess according to Katz?
Conceptual skills, human skills, technical skills
What is mentioned as significant to practical management?
Efficiency and effectiveness
What are the common characteristics of an organization according to the text?
A goal, people, a structure and policy, and resources.
What is the role of top managers in the managerial hierarchy?
Make organization-wide decisions, plan, and set goals.
What is one of the functions included in the Management Functions Approach mentioned in the text?
Leading: directing others, communicating, motivating, resolving conflicts.
What type of skills must managers possess according to the Competencies Approach/ Management Skills in the text?
Conceptual skills (top managers), human skills (middle and lower-level managers), technical skills (all managers).
What are some of the roles mentioned in the Management Roles Approach by Mintzberg?
Interpersonal roles: managing relationships, representing the organization, building relationships.
What does Anwar as a Health Center Manager oversee according to the text?
Health services for staff, students, and community members.
What is the primary focus of health services management at the College of Public Health & Tropical Medicine?
Understanding the complexity of health services and preparing future managers
What is the main difference between management and administration?
Administration focuses on determinative level functions, while management is more executive level focused
What is the role of health services managers?
Managing resources and staff in health organizations
What is essential for organizations according to the text?
Management for decision-making, resource allocation, coordination, handling people, and performance evaluation
What does management involve according to the text?
Planning, organizing, leading/directing, and controlling
What are managers responsible for according to the text?
The work performance of others
Study Notes
- The Health Services Management course at the College of Public Health & Tropical Medicine aims to help students understand the complexity of health services, clarify the role of health services managers, and prepare future managers with necessary management theories and techniques.
- Public health and health services management are interrelated, with health services focusing on healthcare access, developing health policies, and analyzing the impact of policies using information systems, research, and technology.
- Complexity of healthcare services includes a variety of stakeholders, diversity of patients, rapidly changing landscape, high costs, fragmentation, economic uncertainties, ethical and trust issues, competition, lack of data sharing, and shortage of qualified professionals.
- The Saudi healthcare sector is reviewed, discussing the current state and future potential.
- Management is defined as a systematic process of using resources efficiently to achieve specific objectives effectively through planning, organizing, leading/directing, and controlling.
- Management is essential for organizations, requiring decision-making, resource allocation, coordination, handling people, and performance evaluation.
- Management and administration are interchangeable but have different meanings, with administration focusing on determinative level functions such as setting general purpose and formulating plans, while management is more focused on the executive level with functions such as leading, organizing, and controlling.
- Managers are individuals responsible for the work performance of others, and can be found in various positions such as supervisors, coordinators, and directors.
- Health services managers specifically manage resources and staff in health organizations, departments, units, or programs, and coordinate activities to achieve objectives within the health sector.
- Managers work in various organizations, including hospitals and primary healthcare centers.
Test your knowledge of organizational management with this quiz. Learn about the common characteristics of organizations and the different managerial levels within an organization.
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