Podcast
Questions and Answers
What is the core concept of hospitality?
What is the core concept of hospitality?
- Creating a pleasant or sustaining environment
- Satisfying a guest’s needs (correct)
- Anticipating a guest’s desires
- Receiving guests in a generous and cordial manner
Which historical evidence supports the idea of hospitality?
Which historical evidence supports the idea of hospitality?
- First centers of civilization in Mesopotamia
- Biblical references of the washing of guests’ feet
- Accounts of English innkeepers receiving travelers over a mug of ale
- All of the above (correct)
What does the hospitality industry comprise?
What does the hospitality industry comprise?
- Leisure and entertainment facilities
- Restaurants and cafes
- Businesses that serve guests at home
- Businesses that serve guests away from home (correct)
Why is viewing the hospitality industry through the lens of history helpful?
Why is viewing the hospitality industry through the lens of history helpful?
What is the main reason societies will continue to change in what they need and want?
What is the main reason societies will continue to change in what they need and want?
Which statement best describes the idea of hospitality?
Which statement best describes the idea of hospitality?
According to the text, which industry is strongly interconnected with the hospitality industry?
According to the text, which industry is strongly interconnected with the hospitality industry?
What is considered as the most important product of the hospitality industry according to the text?
What is considered as the most important product of the hospitality industry according to the text?
Which association considers the combined industries of hospitality and tourism as one large industry?
Which association considers the combined industries of hospitality and tourism as one large industry?
What does the pineapple symbolize according to the text?
What does the pineapple symbolize according to the text?
What is the term used for the period of time in which a customer directly interacts with a service?
What is the term used for the period of time in which a customer directly interacts with a service?
What was the pineapple considered as in North American hospitality?
What was the pineapple considered as in North American hospitality?
Which of the following is NOT part of the components of the large hospitality and tourism industry mentioned in the text?
Which of the following is NOT part of the components of the large hospitality and tourism industry mentioned in the text?
What is the main focus for future leaders within the industry according to the text?
What is the main focus for future leaders within the industry according to the text?
What did the pineapple become in Europe according to the text?
What did the pineapple become in Europe according to the text?
What does the term 'amenities' refer to in the context of hospitality according to the text?
What does the term 'amenities' refer to in the context of hospitality according to the text?
