Understanding Effective Communication

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Questions and Answers

What is a key characteristic that defines communication as a process?

  • Fixed
  • Linear
  • Dynamic (correct)
  • Static

Communication primarily relies on written words, making non-verbal cues insignificant.

False (B)

Describe the primary goal of communication related to understanding.

ensure understanding

Establishing rapport involves demonstrating ______ in others.

<p>interest</p> Signup and view all the answers

Match the communication activity with its approximate percentage in the total communication process.

<p>Listening = 45% Speaking = 30% Reading = 16% Writing = 9%</p> Signup and view all the answers

Which of the following is considered an element of verbal communication?

<p>Intonation (D)</p> Signup and view all the answers

Formal communication disregards organizational hierarchies and relationships.

<p>False (B)</p> Signup and view all the answers

Name a communication activity that involves the process of converting a message into a form that can be transmitted.

<p>encoding</p> Signup and view all the answers

In the communication process, ______ from the receiver informs the sender whether the message was understood.

<p>feedback</p> Signup and view all the answers

Match the type of message to its description:

<p>Verbal messages = The literal words chosen for communication Paraverbal messages = The tone, pitch, and pacing of communication Nonverbal messages = Communication through body language</p> Signup and view all the answers

What is a typical characteristic of effective verbal messages?

<p>Brief, direct, and organized content (D)</p> Signup and view all the answers

Nonverbal cues rarely communicate emotions; they mainly serve to support verbal statements.

<p>False (B)</p> Signup and view all the answers

What does paraverbal communication primarily involve?

<p>tone, pitch, and pacing of voice</p> Signup and view all the answers

A key tip for good communication skills is to maintain ______ contact with the audience.

<p>eye</p> Signup and view all the answers

Match the step of the communication process with the correct definition.

<p>Source = The start where the message begins Encoding = Message formation Channel = Medium that passes the information Decoding = Where the message is interpreted Receiver = Final stage where someone gets the message</p> Signup and view all the answers

Which action is most crucial when aiming to establish effective communication?

<p>Demonstrating genuine interest in the other party (D)</p> Signup and view all the answers

In terms of the communication process, listening is a less significant component than speaking.

<p>False (B)</p> Signup and view all the answers

Define what 'extra verbal' communication entails.

<p>implication of words, phrases, semantics</p> Signup and view all the answers

Communication's effectiveness is greatly affected not only by what one says, but also by ______.

<p>how you say it</p> Signup and view all the answers

Match each goal to its correct definition.

<p>To Change Behavior = Adjust action. To Get Action = Ensure something is set in motion. To Ensure Understanding = Make sure people know what actions to take. To Persuade = Influence action. To Get and Give Information = Offer and receive new data.</p> Signup and view all the answers

What role do stimuli play in communication?

<p>They shape how the recipient perceives the message. (A)</p> Signup and view all the answers

Communication and interaction are limited to exchanging data or information.

<p>False (B)</p> Signup and view all the answers

What two interpersonal requirements are need to successfully build rapport?

<p>Self-Confidence and Understand People</p> Signup and view all the answers

In communicating how much does writing play and reading account for out of 100% ______ and ______.

<p>9% and 16%</p> Signup and view all the answers

Match the basis and definition of communication for a better understanding.

<p>Organization Relationship = Formal and Informal. Flow = Vertical, Crosswise/Diagonal, and Horizontal Expression = Oral, Written, and Gesture</p> Signup and view all the answers

Flashcards

Communication

Communication is a dynamic process, conveying thoughts or feelings to others.

Purpose of Communication

Allows interaction, sharing knowledge and experiences beyond ourselves. Includes speaking, writing, gestures.

Communication Goals

To change behavior, get action, ensure understanding, persuade, and give information.

Establishing Rapport

Self-confidence, understanding people, enthusiasm, eye contact, and interest in others.

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Breakdown of Communication

The breakdown of communication is 30% speaking, 9% writing, 16% reading and 45% listening

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Intra Verbal Communication

Intonation of words, implying the sound of words and phrases, adding richness.

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Extra Verbal Communication

Implication of words and phrases, semantics, shaping message perception.

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Gestures

Gestures are physical cues body language conveys, supporting verbal communication.

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Types of Communication

Formal or informal relationships. Vertical, crosswise, or horizontal flows. Oral, written, or gestured expression

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Communication Process

Sending and receiving information between people with a feedback loop between parties. Sender to receiver.

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Components of Communication

Communication is verbal, paraverbal, or nonverbal, creating clear messages to receive and understand.

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Effective Verbal Messages

A message free of jargon, which are brief, and do not create resistance in your target audience.

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Para-Verbal Messages

Para-verbal communication is messages through tone, pitch, and pacing, adding depth.

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Good Communication Skills

Helps maintain eye contact, body awareness, proper gestures, and effective communication skills.

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Nonverbal Communication

Nonverbal communication is body language and facial cues that communicates emotions.

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Study Notes

Communication - Meaning

  • A dynamic process, conveys a thought or feeling to someone else
  • Reception depends on events and the stimuli the person is exposed to
  • The way something is conveyed plays an important role in communication

What is it

  • It allows to interact with other people
  • The process lets share knowledge or experiences
  • Common forms include speaking, writing, gestures, touch, and broadcasting

Communication Goals

  • To change behavior
  • To get action
  • To ensure understanding
  • To persuade
  • To get and give information

Establishing Rapport

  • Self-confidence is needed
  • Understand people
  • Enthusiasm is important
  • Making eye contact is key
  • Show interest in others

Total Communication

  • Listening accounts for 45%
  • Speaking accounts for 30%
  • Reading accounts for 16%
  • Writing accounts for 9%

Levels of Communication

  • Verbal: Includes intonation of words and phrases, and the semantics
  • Non-Verbal: Includes gestures, postures, and movements,
  • Symbolic

Types of Communication

  • Organization relationship
  • Formal
  • Informal
  • Flow
  • Vertical
  • Crosswise/Diagonal
  • Horizontal
  • Expression
  • Oral
  • Written
  • Gesture

Communication Process

  • This is the process of sending and receiving information
  • It involves a sender and receiver
  • Feedback is also a aspect
  • Noise is involved
  • A channel transmits messages

Communication Code Scheme

  • It includes codifying, sending the message, and decoding

Process of Communication

  • Source: The starting point
  • Encoding: Translating thoughts into a message
  • Channel: The means by which the message is conveyed
  • Decoding: Interpreting the message
  • Receiver: The recipient of the message
  • Feedback: The response to the message
  • Context: The situation in which communication occurs

Communication Components

  • Verbal: The chosen words
  • Paraverbal: The way the words said
  • Nonverbal: Body language

Three Components

  • It involves sending clear, concise messages and receiving and correctly understanding messages

Sending Effective Verbal Messages

  • Be brief, direct, and organized
  • Avoid jargon
  • Don't create resistance in the listener

Nonverbal

  • The primary way of communicating emotions
  • Facial expressions, postures, and gestures are key

Para-verbal Messages

  • They transmit through tone, pitch, and the pacing of voices

Tips

  • Maintain eye contact with the audience
  • Be aware of body language
  • Use gestures and expressions
  • Convey one's thoughts
  • Practice effective communication skills

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