Understanding Digital Transformation
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Questions and Answers

What is digital transformation?

  • The adoption of technologies at scale across the whole ecosystem of an organization in pursuit of sustainable value creation and permanent organizational change (correct)
  • The adoption of technologies at scale across the whole ecosystem of an organization to create temporary value
  • The implementation of new business models only to remain competitive in the digital age
  • The use of technology within a single department of an organization to enhance efficiency

    • How does ServiceNow aid in digital transformation?

  • By limiting access to advanced analytics and AI capabilities
  • By automating repetitive tasks and integrating data and workflows across the organization (correct)
  • By adding manual tasks to increase employee workload
  • By encouraging departmental silos within organizations

    • What contributes to improved operational agility during digital transformation?

  • Relying on manual tasks for decision making
  • Integrating data and workflows across the organization (correct)
  • Avoiding the use of advanced analytics and AI capabilities
  • Limiting technological adoption to a single department

    • What role does advanced analytics play in digital transformation?

    <p>It provides real-time insights, predictive capabilities, and intelligent automation (A)</p> Signup and view all the answers

    Why is task and workflow automation important in the context of digital transformation?

    <p>To free up employees for strategic and innovative work (D)</p> Signup and view all the answers

    How does ServiceNow assist in breaking down departmental silos during digital transformation?

    <p>By integrating data and workflows across the organization (A)</p> Signup and view all the answers

    What is the primary purpose of Industry 4.0 according to the text?

    <p>To facilitate the integration of digital technologies within industrial and organizational frameworks (A)</p> Signup and view all the answers

    Which of the following technologies is NOT mentioned as part of the technological innovations encompassed by Industry 4.0?

    <p>Blockchain (A)</p> Signup and view all the answers

    As a ServiceNow CIWF architect, what is your primary role in helping organizations navigate the fourth industrial revolution?

    <p>All of the above (D)</p> Signup and view all the answers

    What is the primary benefit of Industry 4.0 for organizations according to the text?

    <p>It enables organizations to make smarter, data-driven decisions (A)</p> Signup and view all the answers

    Which of the following is NOT mentioned as a key aspect of the fourth industrial revolution?

    <p>Robotics (C)</p> Signup and view all the answers

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