Understanding Conflict: Unit 12
14 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is conflict?

  • The harmonious interaction of parties
  • The avoidance of interaction between parties
  • The interaction of interdependent parties who perceive incompatibility (correct)
  • The coexistence of independent parties

    • Which component is necessary for conflict to fit the definition?

  • Perceived compatibility between parties
  • Clear verbal messages to discuss the issue
  • Independence between parties
  • Holding a grudge without the knowledge of another (correct)

    • According to 'Truths About Conflict', what is one of the inevitable aspects of conflict?

  • Conflict is always destructive
  • Conflict occurs only in professional relationships
  • Conflict is avoidable in interpersonal relationships
  • Conflict is inevitable and natural (correct)

    • What effect can conflict have, according to 'Truths About Conflict'?

    <p>Conflict can create healthy patterns and build loyalty or focus on the other person rather than the issue and tear down the relationship</p> Signup and view all the answers

    What does communication climate refer to?

    <p>The overall tone of the relationship</p> Signup and view all the answers

    Which factor affects communication climate?

    <p>Nonverbal messages like eye rolling</p> Signup and view all the answers

    What are disconfirming messages?

    <p>Messages that leave the other person feeling devalued and unrecognized</p> Signup and view all the answers

    Which of the following can be considered as relational spirals?

    <p>Communication patterns that have the ability to reinforce, escalate, or avoid</p> Signup and view all the answers

    What are the 'Four Horsemen of the Apocalypse' according to Gottman and Levenson’s work?

    <p>Criticism, contempt, defensiveness, stonewalling</p> Signup and view all the answers

    Which culture plays a large role in the direct/indirect nature of conflict management?

    <p>High context</p> Signup and view all the answers

    What theory helps to understand how people negotiate and manage conflict while also maintaining their sense of self?

    <p>Face Negotiation Theory</p> Signup and view all the answers

    What type of communication patterns reinforce positive behaviors by the relational partner?

    <p>Positive reinforcing spirals</p> Signup and view all the answers

    What triggers a conflict to start according to the text?

    <p><strong>Personal criticism</strong></p> Signup and view all the answers

    According to researchers Gottman and Levenson, what habit involves attacking the character of a partner?

    <p><strong>Criticism</strong></p> Signup and view all the answers

    More Like This

    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser