Understanding Conflict: Unit 12
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Questions and Answers

What is conflict?

  • The harmonious interaction of parties
  • The avoidance of interaction between parties
  • The interaction of interdependent parties who perceive incompatibility (correct)
  • The coexistence of independent parties

Which component is necessary for conflict to fit the definition?

  • Perceived compatibility between parties
  • Clear verbal messages to discuss the issue
  • Independence between parties
  • Holding a grudge without the knowledge of another (correct)

According to 'Truths About Conflict', what is one of the inevitable aspects of conflict?

  • Conflict is always destructive
  • Conflict occurs only in professional relationships
  • Conflict is avoidable in interpersonal relationships
  • Conflict is inevitable and natural (correct)

What effect can conflict have, according to 'Truths About Conflict'?

<p>Conflict can create healthy patterns and build loyalty or focus on the other person rather than the issue and tear down the relationship (C)</p> Signup and view all the answers

What does communication climate refer to?

<p>The overall tone of the relationship (A)</p> Signup and view all the answers

Which factor affects communication climate?

<p>Nonverbal messages like eye rolling (A)</p> Signup and view all the answers

What are disconfirming messages?

<p>Messages that leave the other person feeling devalued and unrecognized (A)</p> Signup and view all the answers

Which of the following can be considered as relational spirals?

<p>Communication patterns that have the ability to reinforce, escalate, or avoid (B)</p> Signup and view all the answers

What are the 'Four Horsemen of the Apocalypse' according to Gottman and Levenson’s work?

<p>Criticism, contempt, defensiveness, stonewalling (B)</p> Signup and view all the answers

Which culture plays a large role in the direct/indirect nature of conflict management?

<p>High context (C)</p> Signup and view all the answers

What theory helps to understand how people negotiate and manage conflict while also maintaining their sense of self?

<p>Face Negotiation Theory (D)</p> Signup and view all the answers

What type of communication patterns reinforce positive behaviors by the relational partner?

<p>Positive reinforcing spirals (D)</p> Signup and view all the answers

What triggers a conflict to start according to the text?

<p><strong>Personal criticism</strong> (A)</p> Signup and view all the answers

According to researchers Gottman and Levenson, what habit involves attacking the character of a partner?

<p><strong>Criticism</strong> (B)</p> Signup and view all the answers

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