OB Chp 13
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Questions and Answers

What is the correct order of the stages in General Adaptation Syndrome (GAS)?

  • Exhaustion, Alarm Reaction, Resistance
  • Resistance, Exhaustion, Alarm Reaction
  • Alarm Reaction, Exhaustion, Resistance
  • Alarm Reaction, Resistance, Exhaustion (correct)

    • How do internals and externals differ in their approach to stress?

  • Internals confront stressors directly, while externals feel more anxious. (correct)
  • Internals exhibit relaxed behavior, while externals are competitive.
  • Internals generally feel more stressed than externals due to their coping style.
  • Internals avoid addressing stressors, while externals confront them.

    • Which of the following personality traits is characterized by competitiveness and impatience?

  • Type A (correct)
  • Type B
  • Negative Affectivity
  • Positive Affectivity

    • What is Eustress?

    <p>Positive and motivating stress.</p> Signup and view all the answers

    Which of the following is a common method for managing stress within a workplace?

    <p>Job Redesign</p> Signup and view all the answers

    What type of conflict occurs between individuals?

    <p>Interpersonal conflict</p> Signup and view all the answers

    Which conflict management style is characterized by high assertiveness and low cooperation?

    <p>Competing</p> Signup and view all the answers

    Which of the following best describes organizational stressors?

    <p>Work overload and role ambiguity</p> Signup and view all the answers

    What is a common outcome of stress that involves psychological effects?

    <p>Cynicism</p> Signup and view all the answers

    Which type of conflict often arises from disagreements on work methods?

    <p>Process conflict</p> Signup and view all the answers

    What can be a consequence of group identification and intergroup bias?

    <p>Intergroup conflict</p> Signup and view all the answers

    What is emotional exhaustion mainly characterized by?

    <p>Lack of energy</p> Signup and view all the answers

    Which style of conflict management is best used when the outcome is more important to the other party?

    <p>Accommodating</p> Signup and view all the answers

    Which type of conflict occurs within a group and involves disagreements among members?

    <p>Intragroup Conflict</p> Signup and view all the answers

    What does the fight, flight, or freeze response describe?

    <p>The body’s physiological reaction to stress</p> Signup and view all the answers

    Which of the following is NOT a symptom of burnout?

    <p>Increased Motivation</p> Signup and view all the answers

    How does the contemporary view of conflict differ from the traditional view?

    <p>The traditional view sees conflict as harmful, while the contemporary view sees it as sometimes constructive.</p> Signup and view all the answers

    Which conflict management style involves low assertiveness and low cooperation?

    <p>Avoiding</p> Signup and view all the answers

    What type of stress is routine and does not significantly impact well-being?

    <p>Neutral Stress</p> Signup and view all the answers

    According to the stress equation, what leads to stress in an organization?

    <p>When demands exceed resources</p> Signup and view all the answers

    Study Notes

    Conflict

    • Types:
      • Intrapersonal: Conflict within a person (stress)
      • Interpersonal: Conflict between individuals
      • Intragroup: Conflict within a group (includes interpersonal conflicts)
      • Intergroup: Conflict between groups
    • Traditional vs. Contemporary Views:
      • Traditional: Conflict is negative, dysfunctional, and detrimental, needing suppression/elimination.
      • Contemporary: Conflict can be constructive, stimulating change, and beneficial (conflict stimulation).
    • Causes:
      • Group identification/intergroup bias
      • Interdependence of roles
      • Differences in power, status, and culture
      • Ambiguity in roles/tasks
      • Scarce resources
    • Types by Focus:
      • Relationship Conflict (Who): Tensions between people (hard to resolve)
      • Task Conflict (What): Disagreements on work goals
      • Process Conflict (How): Disputes on work methods
    • Conflict Dynamics:
      • Within Groups: Increased cohesiveness, focus on tasks, rigid structures
      • Between Groups: Hostility, reduced communication, competition
    • Conflict Management Styles:
      • Avoiding: Low assertiveness/cooperation (trivial issues/cooling off)
      • Accommodating: High cooperation/low assertiveness (if issue more important to others)
      • Competing: High assertiveness/low cooperation (win-lose scenarios)
      • Compromising: Moderate assertiveness/cooperation (scarce resources)
      • Collaborating: High assertiveness/cooperation (win-win problem-solving)

    Stress

    • Stress Process:
      • Stressors: Events/conditions causing stress
      • Stress: Response when demands exceed resources (𝐷𝑝 > 𝑅𝑝 = 𝑆𝑑)
      • Stress Reactions: Emotional, physiological, and behavioral outcomes
    • Types of Stressors:
      • Organizational: Work overload, poor design, role conflict/ambiguity, interpersonal conflict, job insecurity
      • Work/Non-Work: Time conflict, strain conflict (spillover)
    • Outcomes:
      • Psychological: Anxiety, helplessness, defense mechanisms
      • Physiological: High blood pressure, heart palpitations
      • Behavioral: Problem-solving, withdrawal, addictive behaviors
    • Burnout:
      • Emotional Exhaustion: Compassion fatigue, lack of energy
      • Cynicism: Indifference, treating people as objects
      • Reduced Accomplishment: Low self-efficacy, feeling unproductive

    General Adaptation Syndrome (GAS)

    • Stages:
      • Alarm Reaction: Initial response to stress
      • Resistance: Coping mechanisms activated
      • Exhaustion: Prolonged stress leads to burnout

    Personality and Stress

    • Locus of Control:
      • Internal: Confront stressors directly
      • External: Feel more anxious and stressed
    • Type A vs. Type B:
      • Type A: Competitive, impatient, high stress
      • Type B: Relaxed, patient, better stress management
    • Positive vs. Negative Affectivity:
      • Positive: Optimistic, less stressed
      • Negative: Pessimistic, report more stressors

    Managing Stress

    • Job Redesign: Adjust job scope (depth & breadth)
    • Social Support: Build out-of-work networks
    • HR Policies: Assistance programs (EAP, EFAP)
    • Stress Management Programs: Workshops, training, meditation
    • Work-Life Balance Programs: Subsidized wellness (e.g., gym memberships)

    Fight, Flight, Freeze

    • Stress triggers fight (aggression), flight (avoidance), or freeze (paralysis)

    Types of Stress

    • Eustress: Positive, motivating stress
    • Neutral Stress: Routine stress, no significant impact
    • Distress: Negative stress, causes illness and imbalance

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    Description

    Explore the various types of conflict including intrapersonal, interpersonal, and group conflicts. This quiz delves into traditional and contemporary views on conflict, its causes, and dynamics within groups. Test your knowledge on the nuances of conflict and how it can be both detrimental and constructive.

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