Podcast
Questions and Answers
What is the correct order of the stages in General Adaptation Syndrome (GAS)?
What is the correct order of the stages in General Adaptation Syndrome (GAS)?
- Exhaustion, Alarm Reaction, Resistance
- Resistance, Exhaustion, Alarm Reaction
- Alarm Reaction, Exhaustion, Resistance
- Alarm Reaction, Resistance, Exhaustion (correct)
How do internals and externals differ in their approach to stress?
How do internals and externals differ in their approach to stress?
- Internals confront stressors directly, while externals feel more anxious. (correct)
- Internals exhibit relaxed behavior, while externals are competitive.
- Internals generally feel more stressed than externals due to their coping style.
- Internals avoid addressing stressors, while externals confront them.
Which of the following personality traits is characterized by competitiveness and impatience?
Which of the following personality traits is characterized by competitiveness and impatience?
- Type A (correct)
- Type B
- Negative Affectivity
- Positive Affectivity
What is Eustress?
What is Eustress?
Which of the following is a common method for managing stress within a workplace?
Which of the following is a common method for managing stress within a workplace?
What type of conflict occurs between individuals?
What type of conflict occurs between individuals?
Which conflict management style is characterized by high assertiveness and low cooperation?
Which conflict management style is characterized by high assertiveness and low cooperation?
Which of the following best describes organizational stressors?
Which of the following best describes organizational stressors?
What is a common outcome of stress that involves psychological effects?
What is a common outcome of stress that involves psychological effects?
Which type of conflict often arises from disagreements on work methods?
Which type of conflict often arises from disagreements on work methods?
What can be a consequence of group identification and intergroup bias?
What can be a consequence of group identification and intergroup bias?
What is emotional exhaustion mainly characterized by?
What is emotional exhaustion mainly characterized by?
Which style of conflict management is best used when the outcome is more important to the other party?
Which style of conflict management is best used when the outcome is more important to the other party?
Which type of conflict occurs within a group and involves disagreements among members?
Which type of conflict occurs within a group and involves disagreements among members?
What does the fight, flight, or freeze response describe?
What does the fight, flight, or freeze response describe?
Which of the following is NOT a symptom of burnout?
Which of the following is NOT a symptom of burnout?
How does the contemporary view of conflict differ from the traditional view?
How does the contemporary view of conflict differ from the traditional view?
Which conflict management style involves low assertiveness and low cooperation?
Which conflict management style involves low assertiveness and low cooperation?
What type of stress is routine and does not significantly impact well-being?
What type of stress is routine and does not significantly impact well-being?
According to the stress equation, what leads to stress in an organization?
According to the stress equation, what leads to stress in an organization?
Flashcards
Intragroup Conflict
Intragroup Conflict
Conflict that occurs within a group, encompassing interpersonal disputes and disagreements.
Process Conflict
Process Conflict
Conflict stemming from disagreements about work methods, processes, or procedures.
Intergroup Bias
Intergroup Bias
The tendency to favor your own group and see other groups as less favorable.
Stress Response
Stress Response
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Organizational Stressors
Organizational Stressors
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Burnout
Burnout
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Work/Non-Work Stressors
Work/Non-Work Stressors
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Accommodating
Accommodating
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Alarm Reaction
Alarm Reaction
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Resistance
Resistance
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Exhaustion
Exhaustion
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Internal Locus of Control
Internal Locus of Control
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Type A Personality
Type A Personality
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Study Notes
Conflict
- Types:
- Intrapersonal: Conflict within a person (stress)
- Interpersonal: Conflict between individuals
- Intragroup: Conflict within a group (includes interpersonal conflicts)
- Intergroup: Conflict between groups
- Traditional vs. Contemporary Views:
- Traditional: Conflict is negative, dysfunctional, and detrimental, needing suppression/elimination.
- Contemporary: Conflict can be constructive, stimulating change, and beneficial (conflict stimulation).
- Causes:
- Group identification/intergroup bias
- Interdependence of roles
- Differences in power, status, and culture
- Ambiguity in roles/tasks
- Scarce resources
- Types by Focus:
- Relationship Conflict (Who): Tensions between people (hard to resolve)
- Task Conflict (What): Disagreements on work goals
- Process Conflict (How): Disputes on work methods
- Conflict Dynamics:
- Within Groups: Increased cohesiveness, focus on tasks, rigid structures
- Between Groups: Hostility, reduced communication, competition
- Conflict Management Styles:
- Avoiding: Low assertiveness/cooperation (trivial issues/cooling off)
- Accommodating: High cooperation/low assertiveness (if issue more important to others)
- Competing: High assertiveness/low cooperation (win-lose scenarios)
- Compromising: Moderate assertiveness/cooperation (scarce resources)
- Collaborating: High assertiveness/cooperation (win-win problem-solving)
Stress
- Stress Process:
- Stressors: Events/conditions causing stress
- Stress: Response when demands exceed resources (𝐷𝑝 > 𝑅𝑝 = 𝑆𝑑)
- Stress Reactions: Emotional, physiological, and behavioral outcomes
- Types of Stressors:
- Organizational: Work overload, poor design, role conflict/ambiguity, interpersonal conflict, job insecurity
- Work/Non-Work: Time conflict, strain conflict (spillover)
- Outcomes:
- Psychological: Anxiety, helplessness, defense mechanisms
- Physiological: High blood pressure, heart palpitations
- Behavioral: Problem-solving, withdrawal, addictive behaviors
- Burnout:
- Emotional Exhaustion: Compassion fatigue, lack of energy
- Cynicism: Indifference, treating people as objects
- Reduced Accomplishment: Low self-efficacy, feeling unproductive
General Adaptation Syndrome (GAS)
- Stages:
- Alarm Reaction: Initial response to stress
- Resistance: Coping mechanisms activated
- Exhaustion: Prolonged stress leads to burnout
Personality and Stress
- Locus of Control:
- Internal: Confront stressors directly
- External: Feel more anxious and stressed
- Type A vs. Type B:
- Type A: Competitive, impatient, high stress
- Type B: Relaxed, patient, better stress management
- Positive vs. Negative Affectivity:
- Positive: Optimistic, less stressed
- Negative: Pessimistic, report more stressors
Managing Stress
- Job Redesign: Adjust job scope (depth & breadth)
- Social Support: Build out-of-work networks
- HR Policies: Assistance programs (EAP, EFAP)
- Stress Management Programs: Workshops, training, meditation
- Work-Life Balance Programs: Subsidized wellness (e.g., gym memberships)
Fight, Flight, Freeze
- Stress triggers fight (aggression), flight (avoidance), or freeze (paralysis)
Types of Stress
- Eustress: Positive, motivating stress
- Neutral Stress: Routine stress, no significant impact
- Distress: Negative stress, causes illness and imbalance
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