Podcast
Questions and Answers
According to Watzlawick-Beavin-Jackson, what characterizes symmetrical communication?
According to Watzlawick-Beavin-Jackson, what characterizes symmetrical communication?
- A focus on digital rather than analog communication.
- An imbalance of power between communicators.
- Primarily relational, neglecting literal content.
- Equality in the distribution of power. (correct)
In the context of communication axioms, what does it mean to say 'one cannot not communicate'?
In the context of communication axioms, what does it mean to say 'one cannot not communicate'?
- Any behavior can be interpreted as a message. (correct)
- Intentional messages are more important than unintentional ones.
- Communication is only possible when both parties are actively engaged.
- Only verbal exchanges constitute real communication.
What is the key difference between constitutive and regulative rules in communication?
What is the key difference between constitutive and regulative rules in communication?
- Constitutive rules manage interaction, while regulative rules define appropriate behavior.
- Constitutive rules are verbal, while regulative rules are nonverbal.
- Constitutive rules identify context, while regulative rules manage interaction. (correct)
- Constitutive rules are implicit, while regulative rules are explicit.
How does the Transaction Model enhance the Interaction Model of communication?
How does the Transaction Model enhance the Interaction Model of communication?
How do relational messages affect communication, according to Watzlawick-Beavin-Jackson?
How do relational messages affect communication, according to Watzlawick-Beavin-Jackson?
Which of the following best illustrates the concept that symbols are arbitrary in communication?
Which of the following best illustrates the concept that symbols are arbitrary in communication?
According to the principles of communication, why can an interaction never be perfectly replicated?
According to the principles of communication, why can an interaction never be perfectly replicated?
A manager is trying to deliver negative feedback to an employee. Which approach demonstrates high self-monitoring?
A manager is trying to deliver negative feedback to an employee. Which approach demonstrates high self-monitoring?
In a diverse team, what demonstrates adaptability in competent interpersonal communication?
In a diverse team, what demonstrates adaptability in competent interpersonal communication?
A friend is sharing a personal struggle. Which response demonstrates emotional empathy?
A friend is sharing a personal struggle. Which response demonstrates emotional empathy?
During a complex negotiation, how does cognitive complexity aid in achieving a mutually beneficial outcome?
During a complex negotiation, how does cognitive complexity aid in achieving a mutually beneficial outcome?
A company discovers a product defect that could pose a minor risk to consumers. What ethical communication practice should guide their response?
A company discovers a product defect that could pose a minor risk to consumers. What ethical communication practice should guide their response?
In the action model of communication, what best describes the role of 'noise'?
In the action model of communication, what best describes the role of 'noise'?
Flashcards
Action Model assumptions
Action Model assumptions
Receivers give feedback and context affects meaning.
Axiom 1 of Communication
Axiom 1 of Communication
You're always communicating, even without words.
Symmetrical vs. Complementary
Symmetrical vs. Complementary
Equal power vs. imbalanced power.
Content vs. Relational Meaning
Content vs. Relational Meaning
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Transaction Model of Communication
Transaction Model of Communication
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Symbols
Symbols
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Perceptual Filters
Perceptual Filters
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Principles of Communication
Principles of Communication
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Interpersonal Communication (IPC)
Interpersonal Communication (IPC)
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Self-Monitoring
Self-Monitoring
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Adaptability
Adaptability
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Empathy
Empathy
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Cognitive Complexity
Cognitive Complexity
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Study Notes
The Nature of Communication
- Symbols are objects or images understood to have a specific meaning
- These symbols evoke thoughts, perceptions of objects, and images in our minds.
- Symbols are arbitrary.
- There are varying meanings for different people.
- People give communication meaning
Communication Filters
- Communication passes through perceptual filters
- Terminsitic Screens, by Kenneth Burke
- There are filters based upon perceptions, experiences, biases, and beliefs as expressed by Floyd
Principles of Communication
- Communication is a learned skill.
- Communication is continuous.
- Communication is unrepeatable.
- Communication is irreversible
Interpersonal Communication
- Communication occurs between two people within the context of their relationship.
- IPC evolves and helps individuals negotiate and define their relationship.
- IPC is Dyadic, meaning it involves two entities.
- It occurs within a relationship that is recognized
- These Relationships form expectations and influence subsequent communication.
- Interpersonal Communication evolves over time.
- IPC continuously negotiates and defines each relationship.
Competent IPC
Self-Awareness
- Self-monitoring involves awareness of how behavior affects others.
- Low self-monitors may lack awareness or concern.
- High self-monitors are highly aware and are often better communicators.
Adaptability
- Adaptability involves discovering what is appropriate and effective in a given context, and adjusting to that context.
Empathy
- Thinking empathy involves the ability to understand another's thoughts.
- Emotional empathy involves the ability to understand another's feelings.
Cognitive Complexity
- Cognitive complexity is the ability to make distinctions.
- IPC Cognitive complexity concerns the ability to understand a given situation in multiple ways.
Ethics
- Fairness, honesty, and avoiding immoral behavior fall into the category of Ethics
The Action Model
- The Action Model treats communication as a one-way process.
- a source formulates an idea that they encode into a message and send through a communication channel.
- A receiver decodes the message.
- Interpretation is affected by noise, which is semantic, physical, psychological, and physiological.
The Interaction Model
- Receivers provide verbal and nonverbal feedback.
- Context affects the meaning within the communication.
Axioms of Communication
Watzlawick-Beavin-Jackson
- One cannot not communicate.
- Communication is symmetrical, where power is shared, or complementary, where power is imbalanced.
- Communication can be analog, which is nonverbal and paralanguage, or digital, which involves words.
Relational and Literal Meaning
- Communication contains content that is a literal message.
- Communication also contains relational messages that express the nature of the relationship.
- These meaning include power, intimacy, and expectations.
Communication Rules
- Communication is rule-governed.
- Rules structure socially acceptable communication within a culture.
- Constitutive rules identify the context through appropriate words and behaviors.
- Regulative rules manage the communication interaction.
- Rules may be implicit or explicit.
The Transaction Model
- In conversation, both parties are simultaneously senders and receivers.
- Communication flows in both directions at once.
- Communicators co-create meaning.
Maslow's Hierarchy of Needs
- In 1943, Maslow developed a pyramid illustrating human needs
- Self-actualizing: Self-aware, focused on personal growth
- Esteem needs: self-worth, accomplishment
- Social needs: belonging, love, family
- Security: safety, steady job, insurance
- Physiological: food, water, shelter, air, and warmth
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Description
Explore the nature of communication through symbols, filters, and principles. Understand how symbols evoke meaning and the role of perceptual filters. Learn about interpersonal communication and its dyadic nature, emphasizing the continuous, unrepeatable, and irreversible aspects of communication.
