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Questions and Answers
Which of the following is NOT a benefit of effective communication?
Which of the following is NOT a benefit of effective communication?
- Stronger decision-making
- Sound business relationships
- Enhanced professional image
- Increased conflict (correct)
Effective communication is vital for advancing technology.
Effective communication is vital for advancing technology.
True (A)
What is a method of internal communication?
What is a method of internal communication?
- Leaflet
- Email (correct)
- Brochure
- Press Release
Effective communication enhances professional __________.
Effective communication enhances professional __________.
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What impact does culture have on communication?
What impact does culture have on communication?
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Study Notes
Important Notes
- Lecture materials, notices and announcements are posted on Google Classroom, ID: tulzkdy
- Access Google Classroom using umail address
Attendance
- Students are expected to participate in all lectures and activities.
- Attendance is 100% of the coursework.
- Coursework consists of tests, assignments, activities and a portfolio
- There is no exam, but failing the module requires retaking it the following year.
Learning Outcomes
- Understand and explain what communication is.
- Identify the benefits of effective communication and how to ensure it.
- Group the various methods of communication.
- Elaborate on the Communication Process.
- Identify barriers to effective communication.
- Understand how culture impacts communication.
What is Communication?
- Communication is the art and process of sharing information and ideas.
- Communication involves giving, receiving or exchanging information, opinions and ideas through writing, speech or visual means to ensure receivers completely understand the message.
- Key aspect of effective communication: delivering the message well.
Benefits of Effective Communication
- Stronger decision-making and problem-solving.
- Increase in productivity.
- Convincing and compelling corporate materials.
- Clearer, streamlined workflow.
- Enhanced professional image.
- Solid business relationships.
- Successful response ensured.
Communication Skills
- Use appropriate communication methods to reach your audience.
- Good communication skills enable you to: identify barriers, receive messages effectively and use the required methods to remove barriers and communicate your message.
Effective Communication & Challenges
- Effective communication is vital to meet challenges like:
Advancing Technology
- Internet, Email, Fax, VoiceMail, Teleconferencing, VideoConferencing, Wireless devices e.g. Smartphone.
Global Communications
- Multinational companies e.g. Accenture, Ceridian require effective cross-cultural communication.
The Information Age
- Requires quick and effective decision-making based on the information received.
Team-based business environments
- Team work is essential.
Methods of Communication
- Divided into internal and external communication.
Internal Communication
- Oral communication: face-to-face discussion, meetings, conferences, presentations.
- Written communication: reports, memos, staff newsletters, emails, faxes, minutes, notices, forms/questionnaires and intranet.
External Communication
- Oral communication: telephone conversations, teleconferences, videoconferences, conferences and seminars, presentations and meetings.
- Written communication: internet, letters, faxes, emails, reports, graphs/charts, leaflets/brochures, invitations, forms/questionnaires, press releases, customer newsletters.
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