Understanding Communication

Important Notes

• Lecture materials, notices and announcements are posted on Google Classroom, ID: tulzkdy
• Access Google Classroom using umail address

Attendance

• Students are expected to participate in all lectures and activities.
• Attendance is 100% of the coursework.
• Coursework consists of tests, assignments, activities and a portfolio
• There is no exam, but failing the module requires retaking it the following year.

Learning Outcomes

• Understand and explain what communication is.
• Identify the benefits of effective communication and how to ensure it.
• Group the various methods of communication.
• Elaborate on the Communication Process.
• Identify barriers to effective communication.
• Understand how culture impacts communication.

What is Communication?

• Communication is the art and process of sharing information and ideas.
• Communication involves giving, receiving or exchanging information, opinions and ideas through writing, speech or visual means to ensure receivers completely understand the message.
• Key aspect of effective communication: delivering the message well.

Benefits of Effective Communication

• Stronger decision-making and problem-solving.
• Increase in productivity.
• Convincing and compelling corporate materials.
• Clearer, streamlined workflow.
• Enhanced professional image.
• Solid business relationships.
• Successful response ensured.

Communication Skills

• Use appropriate communication methods to reach your audience.
• Good communication skills enable you to: identify barriers, receive messages effectively and use the required methods to remove barriers and communicate your message.

Effective Communication & Challenges

• Effective communication is vital to meet challenges like:

Advancing Technology

• Internet, Email, Fax, VoiceMail, Teleconferencing, VideoConferencing, Wireless devices e.g. Smartphone.

Global Communications

• Multinational companies e.g. Accenture, Ceridian require effective cross-cultural communication.

The Information Age

• Requires quick and effective decision-making based on the information received.

Team-based business environments

• Team work is essential.

Methods of Communication

• Divided into internal and external communication.

Internal Communication

• Oral communication: face-to-face discussion, meetings, conferences, presentations.
• Written communication: reports, memos, staff newsletters, emails, faxes, minutes, notices, forms/questionnaires and intranet.

External Communication

• Oral communication: telephone conversations, teleconferences, videoconferences, conferences and seminars, presentations and meetings.
• Written communication: internet, letters, faxes, emails, reports, graphs/charts, leaflets/brochures, invitations, forms/questionnaires, press releases, customer newsletters.

This quiz covers the fundamentals of communication, exploring its definition, benefits, and the various methods involved. Students will also learn about the communication process, barriers to effective communication, and the impact of culture on communication. Prepare to test your knowledge and understanding of these essential concepts.