Podcast
Questions and Answers
According to the information, what is the primary goal of communication?
According to the information, what is the primary goal of communication?
- To express feelings effectively regardless of understanding.
- To create elaborate and complex messages.
- To dominate conversations and assert personal opinions.
- To transmit information with the intent of fostering understanding. (correct)
The English word "communication" is derived from which of the following?
The English word "communication" is derived from which of the following?
- The Latin words 'communis' and 'communicare'. (correct)
- A combination of Greek philosophical terms.
- A blend of Old English and Norse words.
- A single Proto-Germanic root word.
How do communication skills function in overcoming barriers to effective communication?
How do communication skills function in overcoming barriers to effective communication?
- By creating more complex messages to ensure clarity.
- By ignoring cultural differences to achieve a uniform message.
- By helping individuals recognize and address differences that impede understanding. (correct)
- By reinforcing one's own communication style regardless of the receiver.
Why is it important to consider communication as a 'two-way street'?
Why is it important to consider communication as a 'two-way street'?
Where do barriers to effective communication occur?
Where do barriers to effective communication occur?
Which of the following is NOT listed as a form of communication?
Which of the following is NOT listed as a form of communication?
What is emphasized as equally important as effectively communicating TO others?
What is emphasized as equally important as effectively communicating TO others?
From an employer's perspective, how significant are good communication skills?
From an employer's perspective, how significant are good communication skills?
When should you choose a written form of communication, such as a letter or email?
When should you choose a written form of communication, such as a letter or email?
Under what circumstances would face-to-face oral communication be MOST appropriate?
Under what circumstances would face-to-face oral communication be MOST appropriate?
What factor makes written communication preferable over oral communication?
What factor makes written communication preferable over oral communication?
Why is face-to-face or telephone communication recommended for urgent messages or situations where immediate feedback is crucial?
Why is face-to-face or telephone communication recommended for urgent messages or situations where immediate feedback is crucial?
How does credibility generally relate to the choice between written and oral communication methods?
How does credibility generally relate to the choice between written and oral communication methods?
Which element is a key feature of effective communication?
Which element is a key feature of effective communication?
If there is poor communication within a team, what is one likely outcome?
If there is poor communication within a team, what is one likely outcome?
What should you do if you realize someone has misunderstood your message?
What should you do if you realize someone has misunderstood your message?
How does understanding the audience help in effective communication?
How does understanding the audience help in effective communication?
Which of these is a way to ensure messages are accurately decoded?
Which of these is a way to ensure messages are accurately decoded?
What role does feedback play in the communication process?
What role does feedback play in the communication process?
In what context should a communicator be mindful of potential barriers?
In what context should a communicator be mindful of potential barriers?
Flashcards
What is Communication?
What is Communication?
The process of passing information and understanding from one person to another.
Etymology of communication?
Etymology of communication?
From the Latin 'communis,' meaning common, commonality, or sharing, and 'communicare,' meaning to make something common.
Communication Process
Communication Process
The art and process of creating and sharing ideas involving a source, message, encoding, channel, decoding, receiver, feedback and context.
Barriers to Communication
Barriers to Communication
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Verbal communication
Verbal communication
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Aural communication
Aural communication
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Non-verbal communication
Non-verbal communication
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Written communication
Written communication
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Visual Communication
Visual Communication
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Communication Skills
Communication Skills
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Need a permanent record?
Need a permanent record?
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Receiver acceptance
Receiver acceptance
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Audience size
Audience size
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Message Complexity Consideration
Message Complexity Consideration
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Timeliness is a factor?
Timeliness is a factor?
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Is credibility desired?
Is credibility desired?
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Study Notes
Communication
- Is the process of passing information and understanding from one person to another
- Is a process where messages or information are sent from one place or person to another, or the message itself
- Includes the exchange of information and the expression of feeling that results in understanding
- Is the process of sharing information, especially when it increases understanding between people or groups
- Is a process of transmitting and sharing ideas, opinions, facts, and values from one person to another or one organization to another
- Involves getting information from one person to another, which is the art and process of creating and sharing ideas
- Effective communication depends on the richness of ideas
Etymology of Communication
- Evolved from the Latin language
- "Communis" and "communicare" are two Latin words related to the word communication
- "Communis" is a noun that means commonality or sharing
- "Communicare" is a verb that means to make something common
- Some scholars relate the term "communication" with the English word "community"
- Community members have something in common with each other
- Communities are formed with the tie of community, so where there is no communication, there cannot be a community
Communication Elements
- Source
- Message
- Encoding
- Channel
- Decoding
- Receiver
- Feedback
- Context
Communication Barriers
- Barriers could include things like different cultures, expectations, experiences, perspectives, or communication styles
- Requires that we recognize these barriers existing between the sender and receiver
- Communication skills are the tools that we use to remove barriers to communication
- Communication is a two-way street
- Its important to recognize those barriers to communication can occur at multiple points in the communication process
Forms of Communication
- Verbal: sounds, language, and tone of voice
- Aural: listening and hearing
- Non-verbal: facial expressions, body language, and posture
- Written: journals, emails, blogs, and text messages
- Visual: signs, symbols, and pictures
Developement of Skills
- It is important to develop various skills for communicating to others and interpreting information received from others
- Knowing the audience and understanding how they need to receive information is as important as knowing ourselves
- Employers consider good communication skills essential and rank it as top of the list for potential employees
Selecting the Type of Message
- Questions to consider when selecting the type of message, channel, and medium of communication:
- Do I need a permanent record?
- If so, choose a letter, memo, email, or report
- Will my receiver readily accept the message?
- If yes, a written message is appropriate
- If not, oral communication is preferred
- Face-to-face oral communication is the best for persuading receivers and conveying bad news
- The audience size and distance must also be considered
- Where and how large is the audience?
- Face-to-face oral communication can be effective if the sender and receiver are in the same location
- A telephone call may work if the number of receivers is small
- Written communication works best when bringing receivers together is impractical, or the message doesn't warrant the personal touch of face-to-face communication
- Is the message complex?
- If yes, select written communication
- The writer can draft and revise the message before sending
- The receiver can refer to it as often as necessary
- Visual aids may supplement the written text
- Is timeliness a factor, and is immediate feedback important?
- Use face-to-face or telephone communication for urgent messages, or when immediate feedback is important
- Email and fax may be viable alternatives in some circumstances
- Letters and memos are often used to confirm messages conveyed orally
- Is credibility a concern?
- Written messages are perceived as more credible than oral messages
- Emails have less credibility than documents displayed on the organization's letterhead or presented as a report
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