Podcast
Questions and Answers
What drives the development of policies?
What drives the development of policies?
What is the primary focus of processes?
What is the primary focus of processes?
How do policies guide activities?
How do policies guide activities?
What is a characteristic of procedures?
What is a characteristic of procedures?
Signup and view all the answers
How do policies differ from procedures?
How do policies differ from procedures?
Signup and view all the answers
What is the relationship between processes and resources?
What is the relationship between processes and resources?
Signup and view all the answers
How do policies change over time?
How do policies change over time?
Signup and view all the answers
What is the primary focus of procedures?
What is the primary focus of procedures?
Signup and view all the answers
How do policies influence people and actions?
How do policies influence people and actions?
Signup and view all the answers
What is a key difference between processes and procedures?
What is a key difference between processes and procedures?
Signup and view all the answers
Study Notes
What is a Process?
- A sequence of linked tasks or activities that consume one or more resources (employee energy, time, infrastructure, machines, money) to convert inputs (data, material, parts) into outputs (products, services, or information).
Characteristics of a Process
- Resources
- Controls
- Activities
- Inputs: tangible (written data, parts, forms) and intangible (verbal requests)
- Process controls: activities involved in ensuring a process is predictable, stable, and consistently operating at the target level of performance with only normal variation.
Relationships among Policies, Processes, and Procedures
- Policies: guiding principles that influence decisions and actions across an organization, including laws, guidelines, strategic goals, and business rules.
- Processes: a series of activities that transform inputs into outputs, driven by the achievement of desired outcomes.
- Procedures: step-by-step instructions that implement a process, driven by the completion of a task.
Differences between Policies, Processes, and Procedures
- Policies:
- Driven by environmental factors
- Adhered to
- Statements serve to guide process design and operation
- Focused on satisfying controls
- Define organizational constraints
- Guide people, actions, and events
- Change less frequently
- Have widespread application
- Processes:
- Driven by achievement of desired outcomes
- Operated
- Activities are completed by different people with the same objectives
- Less detailed, describe what activities should occur
- Focus on satisfying customers
- Transform inputs into outputs through use of resources
- Dynamic
- Change gradually
- Moderately spread
- Procedures:
- Driven by the completion of a task
- Executed
- Steps are completed by different people in different departments with different objectives
- Highly detailed, describe how activities are executed
- Focus on satisfying rules and standards
- Define the sequence of steps to execute a task
- Static
- Prone to change
- Have narrow application
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
This quiz covers the basics of business processes, their importance in organizations, and how they interact with each other. Learn about the key elements of a process and how they contribute to organizational efficiency.
