29 Questions
What is the most basic level of internal communication within a person called?
Interpersonal Communication
Which type of communication involves the sending and receiving of messages between at least two people?
Transpersonal Communication
What is the process that allows information, thoughts, feelings, ideas, knowledge, and attitudes to be exchanged?
Transpersonal Communication
Which type of communication occurs within a person's spiritual domain, such as prayers or meditation?
Small group communication
As a nurse, why is it important to be competent in different levels of communication?
To disseminate information within an organization
What is the definition of communication according to the text?
Exchange of information only
What is the purpose of building a therapeutic relationship with patients?
To ensure the patient feels heard and understood
Which of the following is NOT a component of a therapeutic relationship as per the text?
Competition
In building a therapeutic relationship, what should a nurse do to engage the client's attention?
Speak clearly and use appropriate terminology
What is the key role of body language in therapeutic communication?
To complement verbal messages and show congruency
Why is seeking clarification important in building a therapeutic relationship?
To avoid misunderstandings and ensure clear communication
What is a key element of active listening mentioned in the text?
Maintaining eye contact at the same level
How can nurses demonstrate readiness to listen according to the text?
Minimizing environmental distractions and adopting an open posture
Which technique is NOT employed during active listening as discussed in the text?
Interrupting the speaker
What is the purpose of using empathetic statements in active listening?
To build rapport
Why is it important to lean forward and show interest while actively listening?
To display attentiveness and engagement
How does active listening differ from passive listening based on the text?
Active listening involves engaging with both verbal and non-verbal cues
What is one potential consequence of asking 'Why' questions that may threaten the patient?
Patient becoming defensive
How does good communication impact the relationship between the nurse, patient, and family?
Empowers the patient and family
Which behavior is an example of poor communication in the given text?
Interrupting the patient while talking
How does good communication contribute to holistic nursing care?
Facilitating individualized care and education for each patient
What is the impact of changing topics inappropriately during a conversation with the patient?
Threatens the patient's feelings of empowerment
Why is an authoritarian or paternalistic demeanor considered a barrier to effective communication?
Creates a sense of disempowerment in the patient
What is the purpose of closed-ended questions in an interview?
To obtain specific information quickly
When should a nurse use open-ended questions during an interview?
To prompt long answers with thoughts and feelings
What is the role of empathetic statements in communication strategies during interviews?
To build rapport and trust with the interviewee
Which type of questioning technique should be used when seeking more information in an interview?
Utilizing closed-ended questions
What type of question is best suited for prompting detailed responses including thoughts and feelings?
Open-ended question
How do closed-ended questions differ from open-ended questions?
Closed-ended questions prompt short responses, open-ended questions encourage detailed answers.
Study Notes
Communication
- Definition: The transfer of information from sender to receiver with the information being received and understood by the receiver.
- A two-way process involving the sending and receiving of messages between at least two people.
Levels of Communication
- Intrapersonal Communication: Occurs within a person's mind.
- Interpersonal Communication: Occurs between two people.
- Transpersonal Communication: Occurs within a person's spiritual domain (e.g., prayers, meditation).
- Small Group Communication: Occurs in group meetings, goal-directed, and involves group dynamics.
- Organisational Communication: A system of disseminating and transferring information within an organisation.
Promoting Effective Communication
- Prepare the environment: Ensure privacy, minimal background noise, and minimal distractions.
- Engage the listener's attention.
- Speak clearly and use appropriate terminology.
- Use an appropriate tone.
- Relevant message.
- Eye contact (where culturally appropriate).
- Seek clarification.
- Use body language congruent with words.
Therapeutic Communication
- Definition: A professional relationship of trust between a patient and a healthcare worker.
- Components:
- Rapport
- Empowerment
- Collaboration
- Builds therapeutic relationships through personal attributes and clinical techniques.
Active Listening
- Demonstrate readiness to listen by:
- Minimizing environmental distractions
- Adopting a posture of involvement (e.g., squarely facing the person, open posture, leaning forward)
- Maintaining eye contact at the same level
- Relaxed posture and being at ease
- Techniques:
- Questioning (open and closed-ended)
- Paraphrasing (summarising in own words)
- Reflecting (using the client's words)
- Empathetic statements (building rapport)
Effective Communication in Nursing
- Leads to:
- Collaboration between the nurse, patient, and family
- Patient and family empowerment
- Essential health information gathering
- Family alerting the nurse of potential deterioration of the patient
- Holistic and individualised nursing care
Interview Techniques
- Strategies:
- Questioning (open, closed, and probing)
- Seeking clarification
- Paraphrasing (summarising in own words)
- Reflecting (using the client's words)
- Testing discrepancies
- Empathetic statements (building rapport)
- Summarising
Open-Ended and Closed-Ended Questions
- Open-Ended Questions:
- Promote long answers with thoughts, feelings, and views
- Examples: How, Why, Where, What?
- Closed-Ended Questions:
- Obtain specific information quickly
- Promote "yes", "no", or factual answers
- Examples: Who, When, or Where
Learn about the concept of active listening in communication, which involves the sending and receiving of messages between individuals. Explore how communication allows for the exchange of information, thoughts, feelings, ideas, knowledge, and attitudes.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
