Active Listening and Communication Quiz
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Questions and Answers

Which of the following is a key characteristic of a strong communicator in sales?

  • Asking questions and listening attentively (correct)
  • Being distracted by interruptions
  • Talking more than listening
  • Avoiding eye contact

    • What is one way to ensure you are able to give your full attention to your client during a conversation?

  • Keep your phone on vibrate
  • Turn off all distractions like phones and tablets (correct)
  • Check your email periodically
  • Take notes during the conversation

    • Why might we all need help at being better listeners?

  • We are naturally good listeners
  • We are easily distracted with interruptions (correct)
  • We are always fully focused on our clients
  • Our workdays are often quiet and free of interruptions

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