LS CH 2 Communication
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Questions and Answers

Which of the following is NOT one of the five parts of the communication process?

  • Message
  • Feedback
  • Sender
  • Method (correct)

    • What is the primary source of human communication, next to speech?

  • Physical appearance and dress
  • Body movement and posture
  • Gestures
  • Facial expression (correct)

    • Which type of communication transmits attitudes, thoughts, and feelings using spoken or written words?

  • Physical appearance and dress
  • Body movement and posture
  • Verbal communication (correct)
  • Nonverbal communication

    • Which of the following is NOT one of the eight modes of nonverbal communication?

    <p>Tone and volume of voice</p> Signup and view all the answers

    Which of the following is NOT a way in which tone and volume of voice can express emotions?

    <p>Silence</p> Signup and view all the answers

    What is one of the most important tools we use to convey human emotions?

    <p>Touch</p> Signup and view all the answers

    Which personality type is characterized by being unable to share their feelings or needs with others and often feeling hurt or angry?

    <p>Passive</p> Signup and view all the answers

    Which level of communication occurs when one is thinking to himself or herself?

    <p>Intrapersonal</p> Signup and view all the answers

    Which domain expresses feelings through the tone of words?

    <p>Affective domain</p> Signup and view all the answers

    What is required for effective listening?

    <p>Concentration and consideration of both verbal and nonverbal message</p> Signup and view all the answers

    What is the term for being yourself—open and truthful?

    <p>Genuineness</p> Signup and view all the answers

    What is the term for concentrating on what the other person is saying to demonstrate that he or she has your full attention?

    <p>Attentiveness</p> Signup and view all the answers

    Which of the following best describes communication?

    <p>An exchange of information, ideas, feelings, or emotions</p> Signup and view all the answers

    What is the difference between verbal and nonverbal communication?

    <p>Verbal communication involves spoken or written words, while nonverbal communication includes body language and facial expressions</p> Signup and view all the answers

    What is the difference between social and therapeutic communication?

    <p>Social communication occurs in personal relationships, while therapeutic communication is used in professional healthcare settings</p> Signup and view all the answers

    What are some factors that can affect communication?

    <p>Congruence, time and setting, proxemics, biases, physical handicaps</p> Signup and view all the answers

    Which of the following is NOT a common block to communication?

    <p>Agreeing</p> Signup and view all the answers

    Which of the following is NOT a suggestion for multicultural communication?

    <p>Give written handouts in the person’s primary language</p> Signup and view all the answers

    What is the term for the physical distance individuals need to feel comfortable during communication?

    <p>Proxemics</p> Signup and view all the answers

    What is the process of gaining insight into your personal feelings called?

    <p>Becoming self-aware</p> Signup and view all the answers

    Which of the following is an example of giving false reassurance in communication?

    <p>Saying 'Everything will work out just fine'</p> Signup and view all the answers

    Which of the following techniques helps the patient know who you are, what you are doing, and what you need from him or her?

    <p>Giving information</p> Signup and view all the answers

    Which of the following is an example of probing in communication?

    <p>Asking 'Who are 'they''</p> Signup and view all the answers

    Which of the following is an example of changing the subject in communication?

    <p>Responding with 'Are these pictures of your children. They are such a nice-looking family'</p> Signup and view all the answers

    Which technique is used to determine whether you understand what the other person means?

    <p>Paraphrasing</p> Signup and view all the answers

    What is another term for reflecting?

    <p>Flashback</p> Signup and view all the answers

    Which technique helps make the person aware of the mood, affect, or feeling being expressed?

    <p>Reflecting</p> Signup and view all the answers

    What should be avoided when using reflecting technique?

    <p>Negative comments</p> Signup and view all the answers

    A patient says, 'My sister won’t help with our mother’s care.' The nurse responds, 'You feel angry. Have you discussed this with her.' What technique did the nurse use?

    <p>Reflecting</p> Signup and view all the answers

    A patient says, 'I couldn’t eat supper last night.' The nurse responds, 'You had difficulty eating.' What technique did the nurse use?

    <p>Restating</p> Signup and view all the answers

    Which of the following is NOT a suggestion for effective communication in a multicultural setting?

    <p>Recognize the individual as unique with individual needs.</p> Signup and view all the answers

    What is the term for a negative belief about someone or something that is not based on fact or evidence?

    <p>Bias</p> Signup and view all the answers

    Which of the following techniques can hinder effective communication?

    <p>Defending</p> Signup and view all the answers

    What is the term for the physical distance individuals need to feel comfortable during communication?

    <p>Personal space</p> Signup and view all the answers

    Which of the following is NOT one of the six components of therapeutic communication?

    <p>Open-ended questions</p> Signup and view all the answers

    What are the three phases of therapeutic communication?

    <p>Orientation, working, and termination</p> Signup and view all the answers

    Which of the following is NOT a factor that can affect communication?

    <p>Congruence</p> Signup and view all the answers

    Which of the following techniques helps the patient know who you are, what you are doing, and what you need from him or her?

    <p>Introduction</p> Signup and view all the answers

    Which of the following is NOT one of the five parts of the communication process?

    <p>Channel</p> Signup and view all the answers

    What is the term for concentrating on what the other person is saying to demonstrate that he or she has your full attention?

    <p>Active listening</p> Signup and view all the answers

    Which of the following is NOT a suggestion for multicultural communication?

    <p>Assume similarities between cultures</p> Signup and view all the answers

    Which of the following is NOT a common block to communication?

    <p>Listening actively</p> Signup and view all the answers

    Which of the following is NOT a characteristic of a passive or unassertive personality type?

    <p>Demanding and manipulative</p> Signup and view all the answers

    Which of the following is a potential negative effect of inappropriate touch?

    <p>Viewed as an invasion of privacy</p> Signup and view all the answers

    Which of the following is a possible message conveyed by silence?

    <p>Uncertainty</p> Signup and view all the answers

    Which of the following best describes an assertive personality type?

    <p>Expresses confidence and shares feelings</p> Signup and view all the answers

    Which of the following is NOT one of the components of active listening?

    <p>Avoiding eye contact</p> Signup and view all the answers

    What is the term for being yourself—open and truthful?

    <p>Genuineness</p> Signup and view all the answers

    Which of the following is NOT one of the phases of therapeutic communication?

    <p>Evaluation Phase</p> Signup and view all the answers

    What is the term for concentrating on what the other person is saying to demonstrate that he or she has your full attention?

    <p>Attentiveness</p> Signup and view all the answers

    Which technique helps make the person aware of the mood, affect, or feeling being expressed?

    <p>Reflecting</p> Signup and view all the answers

    Which of the following is an example of giving false reassurance in communication?

    <p>The nurse says, 'Everything will be fine.'</p> Signup and view all the answers

    What is the term for concentrating on what the other person is saying to demonstrate that he or she has your full attention?

    <p>Active listening</p> Signup and view all the answers

    What is another term for reflecting?

    <p>Paraphrasing</p> Signup and view all the answers

    What is the difference between social and therapeutic communication?

    <p>Social communication is used in personal relationships, while therapeutic communication is used in professional settings.</p> Signup and view all the answers

    What is the primary source of human communication, next to speech?

    <p>Nonverbal communication</p> Signup and view all the answers

    Which of the following techniques helps clarify possible misunderstandings or seek information necessary for understanding?

    <p>Clarifying</p> Signup and view all the answers

    Which of the following is an example of giving advice in communication?

    <p>'If I were you, I would suggest giving up skateboards.'</p> Signup and view all the answers

    Which of the following is an example of changing the subject in communication?

    <p>'Are these pictures of your children. They are such a nice-looking family.'</p> Signup and view all the answers

    Which of the following is an example of probing in communication?

    <p>'I know what is happening to you.'</p> Signup and view all the answers

    Which of the following is NOT a characteristic of an aggressive personality type?

    <p>They use a firm voice with appropriate eye contact</p> Signup and view all the answers

    Which of the following is an inappropriate touch?

    <p>Touching a coworker</p> Signup and view all the answers

    Which of the following is an example of the use of touch in communication?

    <p>Hugging someone you know as a greeting</p> Signup and view all the answers

    What is the purpose of intrapersonal communication?

    <p>To help control an emotional response</p> Signup and view all the answers

    Which of the following is NOT one of the eight modes of nonverbal communication?

    <p>Verbal cues</p> Signup and view all the answers

    Which of the following is NOT one of the five parts of the communication process?

    <p>Method</p> Signup and view all the answers

    What is the term for the physical distance individuals need to feel comfortable during communication?

    <p>Proxemics</p> Signup and view all the answers

    What is the term for the physical distance individuals need to feel comfortable during communication?

    <p>Personal space</p> Signup and view all the answers

    Which technique helps make the person aware of the mood, affect, or feeling being expressed?

    <p>Paraphrasing</p> Signup and view all the answers

    Which of the following is NOT a factor that can affect communication?

    <p>Gender</p> Signup and view all the answers

    What is the term for being yourself—open and truthful?

    <p>Assertive</p> Signup and view all the answers

    What is the term for a negative belief about someone or something that is not based on fact or evidence?

    <p>Prejudice</p> Signup and view all the answers

    Which of the following is NOT a suggestion for effective communication in a multicultural setting?

    <p>Recognize the individual as unique with individual needs.</p> Signup and view all the answers

    What is the term for a negative belief about someone or something that is not based on fact or evidence?

    <p>Bias</p> Signup and view all the answers

    Which of the following is NOT a common block to communication?

    <p>Defending</p> Signup and view all the answers

    What is the term for the physical distance individuals need to feel comfortable during communication?

    <p>Personal space</p> Signup and view all the answers

    Which of the following is NOT one of the components of active listening?

    <p>Establishing eye contact</p> Signup and view all the answers

    What is the term for concentrating on what the other person is saying to demonstrate that he or she has your full attention?

    <p>Attentiveness</p> Signup and view all the answers

    Which of the following is NOT a function of therapeutic communication?

    <p>Decrease anxiety by allowing others to talk about themselves and their feelings</p> Signup and view all the answers

    What is the term for being nonjudgmental and accepting the patient exactly as he or she is?

    <p>Positive regard</p> Signup and view all the answers

    Which technique helps make the person aware of the mood, affect, or feeling being expressed?

    <p>Reflecting</p> Signup and view all the answers

    What is the term for being yourself—open and truthful?

    <p>Genuineness</p> Signup and view all the answers

    Which of the following is an example of changing the subject in communication?

    <p>Digressing</p> Signup and view all the answers

    Which technique is used to determine whether you understand what the other person means?

    <p>Paraphrasing</p> Signup and view all the answers

    Which of the following is NOT one of the phases of therapeutic communication?

    <p>Pre-interaction phase</p> Signup and view all the answers

    What is required for effective listening?

    <p>Active engagement</p> Signup and view all the answers

    Which of the following is an example of stereotyping in communication?

    <p>A person says, 'I know exactly what you are going through. I know what’s happening to you'</p> Signup and view all the answers

    Which of the following is an example of giving false reassurance in communication?

    <p>Someone says, 'Don’t worry. Everything will be all right. You will feel better soon'</p> Signup and view all the answers

    Which of the following is an example of giving advice in communication?

    <p>Someone says, 'If I were you'</p> Signup and view all the answers

    Which of the following is an example of changing the subject in communication?

    <p>A patient says, 'I am really worried about the children. I came to the hospital so quickly and didn’t get to see them. They just won’t understand. I wish I could talk to them'</p> Signup and view all the answers

    Which of the following is NOT one of the five parts of the communication process?

    <p>Receiver</p> Signup and view all the answers

    Which of the following is NOT a type of communication mentioned in the text?

    <p>Written</p> Signup and view all the answers

    What is the primary source of human communication according to the text?

    <p>Facial expression</p> Signup and view all the answers

    What is the term used to describe the physical distance individuals need to feel comfortable during communication?

    <p>Proximity</p> Signup and view all the answers

    Which of the following best describes communication?

    <p>A complex and ongoing interaction between two or more people</p> Signup and view all the answers

    What is the primary purpose of communication in the healthcare setting?

    <p>To facilitate understanding and collaboration between patients, families, and healthcare workers</p> Signup and view all the answers

    Which of the following is NOT a component of therapeutic communication?

    <p>Giving advice</p> Signup and view all the answers

    What are some factors that can affect communication?

    <p>Congruence, time and setting, and physical handicaps</p> Signup and view all the answers

    Which of the following best describes the orientation phase of therapeutic communication?

    <p>The phase where the nurse establishes trust and rapport with the client</p> Signup and view all the answers

    What is the term for the end of a therapeutic communication relationship?

    <p>Termination phase</p> Signup and view all the answers

    What is the term for the agreement between verbal and nonverbal communication?

    <p>Congruence</p> Signup and view all the answers

    Which of the following is NOT one of the components of active listening?

    <p>Establishing eye contact</p> Signup and view all the answers

    Which of the following is NOT a characteristic of an assertive personality type?

    <p>They often feel hurt or angry and that others are taking advantage of them.</p> Signup and view all the answers

    Which of the following is NOT a suggestion for effective communication in a multicultural setting?

    <p>Assume that everyone shares the same cultural background.</p> Signup and view all the answers

    What is the term for the physical distance individuals need to feel comfortable during communication?

    <p>Proxemics</p> Signup and view all the answers

    Which of the following is an example of an inappropriate touch in communication?

    <p>A sudden touch on the arm from a stranger</p> Signup and view all the answers

    Which of the following is NOT a suggestion for effective communication in a multicultural setting?

    <p>Recognize the individual as unique with individual needs</p> Signup and view all the answers

    What is the term for a negative belief about someone or something that is not based on fact or evidence?

    <p>Bias</p> Signup and view all the answers

    Which of the following is an example of giving false reassurance in communication?

    <p>A nurse responds to a patient's concern by saying, 'Don't worry, everything will be fine.'</p> Signup and view all the answers

    What is the process of gaining insight into your personal feelings called?

    <p>Self-awareness</p> Signup and view all the answers

    Which of the following is an example of stereotyping in communication?

    <p>A person says, 'All 2-year-old children are terrible'</p> Signup and view all the answers

    Which of the following is an example of giving false reassurance in communication?

    <p>Someone says, 'Don't worry. Everything will be all right'</p> Signup and view all the answers

    Which of the following is an example of giving advice in communication?

    <p>Someone says, 'If I were you'</p> Signup and view all the answers

    Which of the following is an example of changing the subject in communication?

    <p>A patient says, 'Are you saying no one gives you medication when you have pain, or do you mean the medication doesn't help your pain'</p> Signup and view all the answers

    Which technique helps make the person aware of the mood, affect, or feeling being expressed?

    <p>Reflecting</p> Signup and view all the answers

    What is another term for reflecting?

    <p>Restating</p> Signup and view all the answers

    Which of the following is an example of paraphrasing in communication?

    <p>Patient says, 'I feel sad.' Nurse replies, 'You seem upset.'</p> Signup and view all the answers

    Which of the following techniques can hinder effective communication?

    <p>Changing the subject</p> Signup and view all the answers

    Which type of communication transmits attitudes, thoughts, and feelings using spoken or written words?

    <p>Verbal communication</p> Signup and view all the answers

    What is the purpose of intrapersonal communication?

    <p>To communicate with oneself</p> Signup and view all the answers

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