LS CH 2 Communication

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Questions and Answers

Which of the following is NOT one of the five parts of the communication process?

  • Message
  • Feedback
  • Sender
  • Method (correct)

What is the primary source of human communication, next to speech?

  • Physical appearance and dress
  • Body movement and posture
  • Gestures
  • Facial expression (correct)

Which type of communication transmits attitudes, thoughts, and feelings using spoken or written words?

  • Physical appearance and dress
  • Body movement and posture
  • Verbal communication (correct)
  • Nonverbal communication

Which of the following is NOT one of the eight modes of nonverbal communication?

<p>Tone and volume of voice (B)</p> Signup and view all the answers

Which of the following is NOT a way in which tone and volume of voice can express emotions?

<p>Silence (D)</p> Signup and view all the answers

What is one of the most important tools we use to convey human emotions?

<p>Touch (C)</p> Signup and view all the answers

Which personality type is characterized by being unable to share their feelings or needs with others and often feeling hurt or angry?

<p>Passive (A)</p> Signup and view all the answers

Which level of communication occurs when one is thinking to himself or herself?

<p>Intrapersonal (C)</p> Signup and view all the answers

Which domain expresses feelings through the tone of words?

<p>Affective domain (A)</p> Signup and view all the answers

What is required for effective listening?

<p>Concentration and consideration of both verbal and nonverbal message (C)</p> Signup and view all the answers

What is the term for being yourself—open and truthful?

<p>Genuineness (C)</p> Signup and view all the answers

What is the term for concentrating on what the other person is saying to demonstrate that he or she has your full attention?

<p>Attentiveness (A)</p> Signup and view all the answers

Which of the following best describes communication?

<p>An exchange of information, ideas, feelings, or emotions (D)</p> Signup and view all the answers

What is the difference between verbal and nonverbal communication?

<p>Verbal communication involves spoken or written words, while nonverbal communication includes body language and facial expressions (B)</p> Signup and view all the answers

What is the difference between social and therapeutic communication?

<p>Social communication occurs in personal relationships, while therapeutic communication is used in professional healthcare settings (C)</p> Signup and view all the answers

What are some factors that can affect communication?

<p>Congruence, time and setting, proxemics, biases, physical handicaps (C)</p> Signup and view all the answers

Which of the following is NOT a common block to communication?

<p>Agreeing (B)</p> Signup and view all the answers

Which of the following is NOT a suggestion for multicultural communication?

<p>Give written handouts in the person’s primary language (D)</p> Signup and view all the answers

What is the term for the physical distance individuals need to feel comfortable during communication?

<p>Proxemics (C)</p> Signup and view all the answers

What is the process of gaining insight into your personal feelings called?

<p>Becoming self-aware (A)</p> Signup and view all the answers

Which of the following is an example of giving false reassurance in communication?

<p>Saying 'Everything will work out just fine' (A)</p> Signup and view all the answers

Which of the following techniques helps the patient know who you are, what you are doing, and what you need from him or her?

<p>Giving information (A)</p> Signup and view all the answers

Which of the following is an example of probing in communication?

<p>Asking 'Who are 'they'' (D)</p> Signup and view all the answers

Which of the following is an example of changing the subject in communication?

<p>Responding with 'Are these pictures of your children. They are such a nice-looking family' (A)</p> Signup and view all the answers

Which technique is used to determine whether you understand what the other person means?

<p>Paraphrasing (A)</p> Signup and view all the answers

What is another term for reflecting?

<p>Flashback (C)</p> Signup and view all the answers

Which technique helps make the person aware of the mood, affect, or feeling being expressed?

<p>Reflecting (A)</p> Signup and view all the answers

What should be avoided when using reflecting technique?

<p>Negative comments (C)</p> Signup and view all the answers

A patient says, 'My sister won’t help with our mother’s care.' The nurse responds, 'You feel angry. Have you discussed this with her.' What technique did the nurse use?

<p>Reflecting (D)</p> Signup and view all the answers

A patient says, 'I couldn’t eat supper last night.' The nurse responds, 'You had difficulty eating.' What technique did the nurse use?

<p>Restating (C)</p> Signup and view all the answers

Which of the following is NOT a suggestion for effective communication in a multicultural setting?

<p>Recognize the individual as unique with individual needs. (B)</p> Signup and view all the answers

What is the term for a negative belief about someone or something that is not based on fact or evidence?

<p>Bias (A)</p> Signup and view all the answers

Which of the following techniques can hinder effective communication?

<p>Defending (A)</p> Signup and view all the answers

What is the term for the physical distance individuals need to feel comfortable during communication?

<p>Personal space (C)</p> Signup and view all the answers

Which of the following is NOT one of the six components of therapeutic communication?

<p>Open-ended questions (D)</p> Signup and view all the answers

What are the three phases of therapeutic communication?

<p>Orientation, working, and termination (B)</p> Signup and view all the answers

Which of the following is NOT a factor that can affect communication?

<p>Congruence (C)</p> Signup and view all the answers

Which of the following techniques helps the patient know who you are, what you are doing, and what you need from him or her?

<p>Introduction (A)</p> Signup and view all the answers

Which of the following is NOT one of the five parts of the communication process?

<p>Channel (D)</p> Signup and view all the answers

What is the term for concentrating on what the other person is saying to demonstrate that he or she has your full attention?

<p>Active listening (A)</p> Signup and view all the answers

Which of the following is NOT a suggestion for multicultural communication?

<p>Assume similarities between cultures (A)</p> Signup and view all the answers

Which of the following is NOT a common block to communication?

<p>Listening actively (B)</p> Signup and view all the answers

Which of the following is NOT a characteristic of a passive or unassertive personality type?

<p>Demanding and manipulative (D)</p> Signup and view all the answers

Which of the following is a potential negative effect of inappropriate touch?

<p>Viewed as an invasion of privacy (D)</p> Signup and view all the answers

Which of the following is a possible message conveyed by silence?

<p>Uncertainty (B)</p> Signup and view all the answers

Which of the following best describes an assertive personality type?

<p>Expresses confidence and shares feelings (C)</p> Signup and view all the answers

Which of the following is NOT one of the components of active listening?

<p>Avoiding eye contact (C)</p> Signup and view all the answers

What is the term for being yourself—open and truthful?

<p>Genuineness (B)</p> Signup and view all the answers

Which of the following is NOT one of the phases of therapeutic communication?

<p>Evaluation Phase (A)</p> Signup and view all the answers

What is the term for concentrating on what the other person is saying to demonstrate that he or she has your full attention?

<p>Attentiveness (C)</p> Signup and view all the answers

Which technique helps make the person aware of the mood, affect, or feeling being expressed?

<p>Reflecting (D)</p> Signup and view all the answers

Which of the following is an example of giving false reassurance in communication?

<p>The nurse says, 'Everything will be fine.' (D)</p> Signup and view all the answers

What is the term for concentrating on what the other person is saying to demonstrate that he or she has your full attention?

<p>Active listening (D)</p> Signup and view all the answers

What is another term for reflecting?

<p>Paraphrasing (A)</p> Signup and view all the answers

What is the difference between social and therapeutic communication?

<p>Social communication is used in personal relationships, while therapeutic communication is used in professional settings. (B)</p> Signup and view all the answers

What is the primary source of human communication, next to speech?

<p>Nonverbal communication (D)</p> Signup and view all the answers

Which of the following techniques helps clarify possible misunderstandings or seek information necessary for understanding?

<p>Clarifying (D)</p> Signup and view all the answers

Which of the following is an example of giving advice in communication?

<p>'If I were you, I would suggest giving up skateboards.' (A)</p> Signup and view all the answers

Which of the following is an example of changing the subject in communication?

<p>'Are these pictures of your children. They are such a nice-looking family.' (A)</p> Signup and view all the answers

Which of the following is an example of probing in communication?

<p>'I know what is happening to you.' (D)</p> Signup and view all the answers

Which of the following is NOT a characteristic of an aggressive personality type?

<p>They use a firm voice with appropriate eye contact (C)</p> Signup and view all the answers

Which of the following is an inappropriate touch?

<p>Touching a coworker (C)</p> Signup and view all the answers

Which of the following is an example of the use of touch in communication?

<p>Hugging someone you know as a greeting (C)</p> Signup and view all the answers

What is the purpose of intrapersonal communication?

<p>To help control an emotional response (A)</p> Signup and view all the answers

Which of the following is NOT one of the eight modes of nonverbal communication?

<p>Verbal cues (D)</p> Signup and view all the answers

Which of the following is NOT one of the five parts of the communication process?

<p>Method (D)</p> Signup and view all the answers

What is the term for the physical distance individuals need to feel comfortable during communication?

<p>Proxemics (A)</p> Signup and view all the answers

What is the term for the physical distance individuals need to feel comfortable during communication?

<p>Personal space (A)</p> Signup and view all the answers

Which technique helps make the person aware of the mood, affect, or feeling being expressed?

<p>Paraphrasing (B)</p> Signup and view all the answers

Which of the following is NOT a factor that can affect communication?

<p>Gender (A)</p> Signup and view all the answers

What is the term for being yourself—open and truthful?

<p>Assertive (A)</p> Signup and view all the answers

What is the term for a negative belief about someone or something that is not based on fact or evidence?

<p>Prejudice (D)</p> Signup and view all the answers

Which of the following is NOT a suggestion for effective communication in a multicultural setting?

<p>Recognize the individual as unique with individual needs. (B)</p> Signup and view all the answers

What is the term for a negative belief about someone or something that is not based on fact or evidence?

<p>Bias (C)</p> Signup and view all the answers

Which of the following is NOT a common block to communication?

<p>Defending (A)</p> Signup and view all the answers

What is the term for the physical distance individuals need to feel comfortable during communication?

<p>Personal space (B)</p> Signup and view all the answers

Which of the following is NOT one of the components of active listening?

<p>Establishing eye contact (B)</p> Signup and view all the answers

What is the term for concentrating on what the other person is saying to demonstrate that he or she has your full attention?

<p>Attentiveness (D)</p> Signup and view all the answers

Which of the following is NOT a function of therapeutic communication?

<p>Decrease anxiety by allowing others to talk about themselves and their feelings (A)</p> Signup and view all the answers

What is the term for being nonjudgmental and accepting the patient exactly as he or she is?

<p>Positive regard (B)</p> Signup and view all the answers

Which technique helps make the person aware of the mood, affect, or feeling being expressed?

<p>Reflecting (C)</p> Signup and view all the answers

What is the term for being yourself—open and truthful?

<p>Genuineness (B)</p> Signup and view all the answers

Which of the following is an example of changing the subject in communication?

<p>Digressing (B)</p> Signup and view all the answers

Which technique is used to determine whether you understand what the other person means?

<p>Paraphrasing (A)</p> Signup and view all the answers

Which of the following is NOT one of the phases of therapeutic communication?

<p>Pre-interaction phase (B)</p> Signup and view all the answers

What is required for effective listening?

<p>Active engagement (A)</p> Signup and view all the answers

Which of the following is an example of stereotyping in communication?

<p>A person says, 'I know exactly what you are going through. I know what’s happening to you' (D)</p> Signup and view all the answers

Which of the following is an example of giving false reassurance in communication?

<p>Someone says, 'Don’t worry. Everything will be all right. You will feel better soon' (D)</p> Signup and view all the answers

Which of the following is an example of giving advice in communication?

<p>Someone says, 'If I were you' (D)</p> Signup and view all the answers

Which of the following is an example of changing the subject in communication?

<p>A patient says, 'I am really worried about the children. I came to the hospital so quickly and didn’t get to see them. They just won’t understand. I wish I could talk to them' (D)</p> Signup and view all the answers

Which of the following is NOT one of the five parts of the communication process?

<p>Receiver (A)</p> Signup and view all the answers

Which of the following is NOT a type of communication mentioned in the text?

<p>Written (B)</p> Signup and view all the answers

What is the primary source of human communication according to the text?

<p>Facial expression (C)</p> Signup and view all the answers

What is the term used to describe the physical distance individuals need to feel comfortable during communication?

<p>Proximity (B)</p> Signup and view all the answers

Which of the following best describes communication?

<p>A complex and ongoing interaction between two or more people (A)</p> Signup and view all the answers

What is the primary purpose of communication in the healthcare setting?

<p>To facilitate understanding and collaboration between patients, families, and healthcare workers (A)</p> Signup and view all the answers

Which of the following is NOT a component of therapeutic communication?

<p>Giving advice (C)</p> Signup and view all the answers

What are some factors that can affect communication?

<p>Congruence, time and setting, and physical handicaps (C)</p> Signup and view all the answers

Which of the following best describes the orientation phase of therapeutic communication?

<p>The phase where the nurse establishes trust and rapport with the client (C)</p> Signup and view all the answers

What is the term for the end of a therapeutic communication relationship?

<p>Termination phase (B)</p> Signup and view all the answers

What is the term for the agreement between verbal and nonverbal communication?

<p>Congruence (C)</p> Signup and view all the answers

Which of the following is NOT one of the components of active listening?

<p>Establishing eye contact (A)</p> Signup and view all the answers

Which of the following is NOT a characteristic of an assertive personality type?

<p>They often feel hurt or angry and that others are taking advantage of them. (B)</p> Signup and view all the answers

Which of the following is NOT a suggestion for effective communication in a multicultural setting?

<p>Assume that everyone shares the same cultural background. (C)</p> Signup and view all the answers

What is the term for the physical distance individuals need to feel comfortable during communication?

<p>Proxemics (A)</p> Signup and view all the answers

Which of the following is an example of an inappropriate touch in communication?

<p>A sudden touch on the arm from a stranger (C)</p> Signup and view all the answers

Which of the following is NOT a suggestion for effective communication in a multicultural setting?

<p>Recognize the individual as unique with individual needs (D)</p> Signup and view all the answers

What is the term for a negative belief about someone or something that is not based on fact or evidence?

<p>Bias (B)</p> Signup and view all the answers

Which of the following is an example of giving false reassurance in communication?

<p>A nurse responds to a patient's concern by saying, 'Don't worry, everything will be fine.' (A)</p> Signup and view all the answers

What is the process of gaining insight into your personal feelings called?

<p>Self-awareness (B)</p> Signup and view all the answers

Which of the following is an example of stereotyping in communication?

<p>A person says, 'All 2-year-old children are terrible' (A)</p> Signup and view all the answers

Which of the following is an example of giving false reassurance in communication?

<p>Someone says, 'Don't worry. Everything will be all right' (C)</p> Signup and view all the answers

Which of the following is an example of giving advice in communication?

<p>Someone says, 'If I were you' (B)</p> Signup and view all the answers

Which of the following is an example of changing the subject in communication?

<p>A patient says, 'Are you saying no one gives you medication when you have pain, or do you mean the medication doesn't help your pain' (A)</p> Signup and view all the answers

Which technique helps make the person aware of the mood, affect, or feeling being expressed?

<p>Reflecting (B)</p> Signup and view all the answers

What is another term for reflecting?

<p>Restating (D)</p> Signup and view all the answers

Which of the following is an example of paraphrasing in communication?

<p>Patient says, 'I feel sad.' Nurse replies, 'You seem upset.' (C)</p> Signup and view all the answers

Which of the following techniques can hinder effective communication?

<p>Changing the subject (B)</p> Signup and view all the answers

Which type of communication transmits attitudes, thoughts, and feelings using spoken or written words?

<p>Verbal communication (C)</p> Signup and view all the answers

What is the purpose of intrapersonal communication?

<p>To communicate with oneself (D)</p> Signup and view all the answers

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