Podcast
Questions and Answers
What action should be taken when a user threatens to physically harm a specific person at Google?
What action should be taken when a user threatens to physically harm a specific person at Google?
- Team leads or SMEs should report the threat using go/report-threat-bug for legal or physical threats.
- Team leads or SMEs should escalate by emailing GSOC for legal or physical threats. (correct)
- Team leads or SMEs should contact the user directly to resolve the issue.
- Team leads or SMEs should ignore the threat as it is unrelated to Google employees or property.
What is the recommended course of action for a user who claims they will file a lawsuit against Google?
What is the recommended course of action for a user who claims they will file a lawsuit against Google?
- Directly refund the money as requested.
- Ignore the threat and wait for further escalation.
- Escalate the complaint as a possible bug or issue. (correct)
- Advise the user to deal with the situation on their own.
When should team leads use 'go/report-threat-bug' according to the guidelines?
When should team leads use 'go/report-threat-bug' according to the guidelines?
- When a user threatens self-harm or suicide.
- When a user complains about unprofessional behavior from Google employees.
- When a user threatens to visit a Google or YouTube office. (correct)
- When a user requests help but does not indicate any threats.
What distinguishes a complaint that requires escalation from one that doesn't, based on the text?
What distinguishes a complaint that requires escalation from one that doesn't, based on the text?
What warrants filing a bug with Google Legal's CyberCrime Investigation Group according to the text?
What warrants filing a bug with Google Legal's CyberCrime Investigation Group according to the text?
What action should Team Leads or SMEs take if a user threatens to file an official complaint with the Better Business Bureau (BBB)?
What action should Team Leads or SMEs take if a user threatens to file an official complaint with the Better Business Bureau (BBB)?
What is the recommended course of action for Team Leads or SMEs if a customer mentions contacting law enforcement?
What is the recommended course of action for Team Leads or SMEs if a customer mentions contacting law enforcement?
Which of the following is an example of a legal threat that should be escalated according to the provided guidelines?
Which of the following is an example of a legal threat that should be escalated according to the provided guidelines?
If a user's attorney contacts support on behalf of the user, what should Team Leads or SMEs do?
If a user's attorney contacts support on behalf of the user, what should Team Leads or SMEs do?
Why should Team Leads or SMEs not address legal threats directly and instead focus on escalating the issue?
Why should Team Leads or SMEs not address legal threats directly and instead focus on escalating the issue?
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