200 Questions
What is the primary focus of the sociotechnical systems model?
Balancing the social and technical systems within organizations
How does the sociotechnical systems model view organizations?
As complex systems influenced by the social and technical elements as well as the external environment
What is the goal of sociotechnical systems analysis?
To find the best match between technology, people, and organizational needs
What is a crucial aspect of the sociotechnical systems approach that becomes the basis for forming teams?
Task interdependence
What is the controversial contextual factor discussed in the passage?
Growing use of electronic monitoring of work
How many employees in the United States are electronically monitored each day?
More than 15 million
What are some activities that are monitored through electronic monitoring?
Nature and quality of conversations with customers
What ethical concerns are raised by electronic monitoring according to the passage?
Excessive invasion of privacy of employees
Which method is used to diagnose jobs by examining contextual factors often associated with deficiencies in job design?
Structural clues method
What structural factor suggests job design problems when inspectors or checkers examine outputs?
Reduced autonomy and direct feedback
What is the impact of troubleshooters on the exciting and challenging parts of a job?
Reduce sense of responsibility for work results
What do communications and customer relations departments usually do, according to the passage?
Cut the link between employees and customers/clients
What impact do labor pools have on feelings of task ownership and identity?
Reduce task ownership and identity
What is the main focus of the sociotechnical systems approach?
Diagnosing demands from external stakeholders
What demand did the Americans with Disabilities Act (ADA) create for organizations?
Demand for ergonomic adjustments
What does the ergonomics approach aim to minimize?
Physical demands and risks of work
Why were ergonomic tools and training implemented at Dolby Laboratories?
In response to potential carpal tunnel risks
What does technology refer to in the context of the text?
Transformation of objects using methods and machines
Where does low workflow uncertainty exist according to the text?
Automobile assembly plants
What does reciprocal interdependence require?
High collaboration, communication, and team decision making
Which job characteristic refers to the extent a job requires varied employee competencies?
Skill variety
What does task identity require employees to do?
Complete a whole and identifiable piece of work
What is the impact of task significance?
Substantial impact on people's lives
What does autonomy empower employees to do?
Schedule tasks and determine procedures
Where does job feedback come from?
The work itself, not a manager's performance appraisal
Which factor impacts experienced meaningfulness of work?
Skill variety, task identity, and task significance
What is the primary focus of the sociotechnical systems model?
Balancing the social and technical systems within an organization
What impact do labor pools have on feelings of task ownership and identity?
Increase both task ownership and task identity
What does autonomy empower employees to do?
Have control over their work and decision-making
What ethical concerns are raised by electronic monitoring according to the passage?
Invasion of privacy and potential abuse of power
What is the primary focus of the sociotechnical systems approach?
Creating job designs that minimize uncertainty
What does task interdependence refer to?
The degree of cooperation and decision making necessary between employees to perform their jobs
What impact does high task uncertainty require?
Experience, judgment, and problem-solving ability
How does the ergonomics approach aim to minimize physical demands and risks of work?
By implementing tools and training for potential risks
What is the primary focus of the Job Characteristics Enrichment model?
Improving job satisfaction through specific job characteristics
How does task significance impact the experienced meaningfulness of work?
It increases the experienced meaningfulness of work
What is the role of job feedback in the Job Characteristics Enrichment model?
Providing direct and clear information about work effectiveness
What is the impact of autonomy on employees in enriched jobs?
It increases personal responsibility and feelings of empowerment
What factor influences employee responses to enriched jobs related to policies, supervision, salary, and work conditions?
Satisfaction with contextual factors
Which individual difference impacts responses to enriched jobs favorably?
Competencies matching job requirements
How many key job characteristics are enhanced in the Job Characteristics Enrichment model?
Five
What is the focus of the Surgeon job in terms of key job characteristics?
Rates high on all key job characteristics
What does reciprocal interdependence require?
High collaboration, communication, and team decision making
What is the impact of individual differences like competencies and growth-need strength on job enrichment programs?
They influence responses to enriched jobs
What is the responsibility of employees empowered by autonomy?
To take personal responsibility for tasks
What is the primary focus of electronic monitoring in the workplace?
To monitor attendance and work speed
What is the impact of troubleshooters on job enrichment?
They reduce the challenging parts of a job
What is the primary concern raised by the use of electronic monitoring according to the passage?
Intrusion on employee privacy
What do communications and customer relations departments usually do according to the passage?
Cut the link between employees and customers
What is the primary goal of job diagnosis through structural clues method?
To examine contextual factors associated with job design problems
How does the sociotechnical systems model view organizations?
As interdependent with social and technical elements
What impact do labor pools have on feelings of task ownership and identity?
They reduce feelings of task ownership and identity
What do inspectors or checkers examining outputs suggest about job design?
Reduced task identity for employees
What is the primary purpose of the use of information technologies for electronic monitoring?
To monitor various activities such as attendance and work speed
What is a crucial aspect of the sociotechnical systems approach that becomes the basis for forming teams?
Task interdependence
What is the primary goal of sociotechnical systems analysis?
To find the best match between technology, people, and organization's needs
What does task significance impact in terms of experienced meaningfulness of work?
The experienced meaningfulness
What is the focus of the Surgeon job in terms of key job characteristics?
Skill variety
Which job characteristic refers to the extent a job requires varied employee competencies?
Skill variety
What does task significance have?
A substantial impact on people's lives
What does autonomy empower employees to do?
Schedule tasks and determine procedures
What is the impact of individual differences like competencies and growth-need strength on job enrichment programs?
Favorable responses
Where does job feedback come from?
The work itself
What does reciprocal interdependence require?
High collaboration, communication, and team decision making
What is the primary focus of the Surgeon job in terms of key job characteristics?
High skill variety
What factor influences employee responses to enriched jobs related to policies, supervision, salary, and work conditions?
Satisfaction with contextual factors
What is the controversial contextual factor discussed in the passage?
Interpersonal relations
What impact do labor pools have on feelings of task ownership and identity?
Increase feelings of task ownership and identity
What is the primary focus of the sociotechnical systems model?
View organizations as social-technical systems
What is the primary concern raised by the use of electronic monitoring according to the passage?
Ethical concerns related to privacy invasion and employee surveillance
What is the primary focus of job diagnosis through structural clues method?
Identifying deficiencies in job design
What is the impact of troubleshooters on job enrichment?
Decreasing task uncertainty
Where does low workflow uncertainty exist according to the text?
Automobile assembly plants
What does reciprocal interdependence require?
Shared decision making
What factor influences employee responses to enriched jobs related to policies, supervision, salary, and work conditions?
Autonomy
What do communications and customer relations departments usually do according to the passage?
Manage external stakeholder demands
How does task significance impact the experienced meaningfulness of work?
By increasing the perceived impact of the work
What is the impact of autonomy on employees in enriched jobs?
Increasing task identity
What does reciprocal interdependence require?
Shared decision making
What is the primary focus of electronic monitoring in the workplace?
Increasing productivity
How many employees in the United States are electronically monitored each day?
Approximately 10 million employees
What does the structural clues method aim to diagnose?
Job design problems
How does the existence of troubleshooters impact job characteristics?
Reduces task ownership and identity
What is the primary concern raised by the use of electronic monitoring according to the passage?
Intrusion of privacy
What impact do labor pools have on feelings of task ownership and identity?
Reduces task identity
How many employees in the United States are electronically monitored each day?
More than 15 million
What is the role of communications and customer relations departments, according to the passage?
Dilute direct feedback
What is the primary goal of sociotechnical systems analysis?
Optimize organizational effectiveness
What is the focus of the Surgeon job in terms of key job characteristics?
High task significance
What does the ergonomics approach aim to minimize?
Physical demands and risks of work
True or false: Sociotechnical systems are simple and only have a minor impact on the way work is performed throughout the organization
False
True or false: The sociotechnical systems model emphasizes the design of social and technical systems with respect to each other and external demands
True
True or false: Sociotechnical systems analysis aims to find the best possible match between available technology, people, and organization's needs
True
True or false: The sociotechnical systems approach is primarily applied to service organizations rather than industrial organizations
False
Task uncertainty is minimized through extensive training and standardization in assembly plants
True
Ergonomics approach focuses on maximizing physical demands and risks of work
False
The degree of cooperation and decision making necessary between employees to perform their jobs is known as task uncertainty
False
Workflow uncertainty impacts autonomy in the workplace
True
The Americans with Disabilities Act (ADA) created a demand for ergonomic adjustments in organizations
True
Low workflow uncertainty exists in automobile assembly plants
True
Task interdependence refers to the degree of cooperation and decision making necessary between employees to perform their jobs
True
High task uncertainty requires experience, judgment, and problem-solving ability
True
The sociotechnical systems approach focuses on diagnosing demands from external stakeholders and internal adaptations
True
Technology refers to tools, methods, and machines used to transform objects
True
At Dolby Laboratories, ergonomic tools and training were implemented in response to potential carpal tunnel risks
True
Employees use technology to produce desired results
True
Reciprocal interdependence requires high collaboration, communication, and team decision making.
True
Skill variety refers to the extent a job requires varied employee competencies.
True
Task identity requires employees to complete a whole and identifiable piece of work.
True
Task significance has a substantial impact on people's lives.
True
Autonomy empowers employees to schedule tasks and determine procedures.
True
Job feedback comes from the work itself, not a manager's performance appraisal.
True
Individual differences like competencies, growth-need strength, and satisfaction with contextual factors influence responses to enriched jobs.
True
Employees with needed competencies have positive feelings about tasks.
True
Individuals with high growth-need strength respond favorably to job enrichment programs.
True
Managers should consider these individual differences when designing or redesigning jobs.
True
Surgeon job rates high on key job characteristics: skill variety, task identity, task significance, autonomy, and feedback.
True
Satisfaction with contextual factors influences employee responses to enriched jobs.
True
Electronic monitoring of work through the use of computers, video cameras, and telephone technologies is considered ethical and acceptable in the workplace
False
More than 15 million employees in the United States are electronically monitored each day
True
The existence of troubleshooters usually means that the exciting and challenging parts of a job have been taken away from employees or teams
True
Communications and customer relations departments usually cut the link between employees who do the job and customers or clients
True
Labor pools often destroy feelings of task ownership and identity
True
A manager with a narrow span of control is less likely to become involved in the details of their day-to-day tasks
False
The structural clues method is the only method used to diagnose job design problems
False
Autonomy is usually increased when inspectors or checkers, rather than employees or teams, examine outputs
False
The excessive invasion of privacy of employees while working is not a serious ethical concern
False
The growing use of electronic monitoring raises concerns that 'Big Brother is watching'
True
Inspectors or checkers usually lead to more direct feedback from the job itself
False
Centralization of decision making and overcontrol may result from too narrow a span of control
True
What is the primary goal of sociotechnical systems analysis?
False
Is the sociotechnical systems approach primarily applied to industrial organizations rather than service organizations?
False
According to the passage, all organizations reflect the principles underlying the sociotechnical systems approach.
False
The sociotechnical systems approach does not recognize task interdependence as a crucial aspect for forming teams.
False
Reciprocal interdependence requires low collaboration, communication, and team decision making.
False
Job Characteristics Enrichment model enhances seven job characteristics.
False
Skill variety refers to the extent a job requires varied employee competencies.
True
Task identity requires employees to work on isolated tasks without connection to the whole.
False
Task significance has no impact on people's lives.
False
Autonomy restricts employees from scheduling tasks and determining procedures.
False
Job feedback provides indirect and vague information about work effectiveness.
False
Individual differences like competencies, growth-need strength, and satisfaction with contextual factors do not influence responses to enriched jobs.
False
Employees with needed competencies have negative feelings about tasks.
False
Individuals with high growth-need strength respond unfavorably to job enrichment programs.
False
Satisfaction with contextual factors does not influence employee responses to enriched jobs.
False
Managers should not consider individual differences when designing or redesigning jobs.
False
Job enrichment refers to the process of increasing job tasks and responsibilities to make the work more meaningful and rewarding
True
Electronic monitoring of work through the use of computers, video cameras, and telephone technologies is considered ethical and acceptable in the workplace
False
The presence of troubleshooters usually indicates that employees or teams have less sense of responsibility for work results
True
The use of labor pools often destroys feelings of task ownership and identity among employees
True
A narrow span of control may result in overcontrol and reduce autonomy and a sense of empowerment
True
The structural clues method aims to diagnose job design problems by examining contextual factors often associated with deficiencies in job design
True
Communications and customer relations departments usually dilute direct feedback and task identity for employees creating products or services
True
The excessive invasion of privacy of employees while working is not a serious ethical concern
False
Autonomy empowers employees to schedule tasks and determine procedures
True
Task significance has a substantial impact on the experienced meaningfulness of work
True
Satisfaction with contextual factors influences employee responses to enriched jobs
True
More than 15 million employees in the United States are electronically monitored each day
True
True or false: The Americans with Disabilities Act (ADA) passed in 1990 did not create a demand for ergonomic adjustments in organizations.
False
True or false: At Dolby Laboratories, ergonomic tools and training were not implemented in response to potential carpal tunnel risks.
False
True or false: Technology refers to tools, methods, and machines used to transform objects, and employees do not use it to produce desired results.
False
True or false: Low workflow uncertainty exists in automobile assembly plants, where job engineering is used to minimize uncertainty.
True
True or false: Task uncertainty is the degree of knowledge an employee has about how to perform a job, and management does not attempt to minimize it through extensive training and standardization in assembly plants.
False
True or false: High task uncertainty requires experience, judgment, and problem-solving ability, and the Texas Nameplate Company does not emphasize employee flexibility and collaboration to address it.
False
True or false: Task interdependence is the degree of cooperation and decision making necessary between employees to perform their jobs, and it does not include pooled, sequential, and reciprocal interdependent task relations.
False
True or false: Real estate agents' pooled interdependence is an example of low task interdependence.
True
True or false: The degree of task interdependence in the construction of high-rise buildings is low.
False
True or false: The sociotechnical systems approach focuses on minimizing physical demands and risks of work, ensuring job demands align with employees' capabilities.
False
True or false: Workflow uncertainty has no impact on autonomy in the workplace.
False
True or false: Task significance has no substantial impact on people's lives.
False
Match the following concepts with their descriptions:
Sociotechnical systems approach = Focuses on diagnosing demands from external stakeholders and internal adaptations Americans with Disabilities Act (ADA) = Created a demand for ergonomic adjustments in organizations Ergonomics approach = Minimizes physical demands and risks of work, ensuring job demands align with employees' capabilities Task uncertainty = The degree of knowledge an employee has about how to perform a job, and management attempts to minimize it through extensive training and standardization in assembly plants
Match the following workplace factors with their impacts:
Technology = Refers to tools, methods, and machines used to transform objects, and employees use it to produce desired results Workflow uncertainty = Impacts autonomy and is the degree of knowledge an employee has about when inputs will be received Task interdependence = The degree of cooperation and decision making necessary between employees to perform their jobs Task significance = Impacts experienced meaningfulness of work and refers to the perceived impact of the job on others inside or outside the organization
Match the following examples with their corresponding task interdependence types:
Automobile assembly plants = Uses job engineering to minimize uncertainty, indicating pooled interdependence Real estate agents = Exhibit pooled interdependence in their task relations Construction of high-rise buildings = Involves a high degree of reciprocal interdependence in task relations Texas Nameplate Company = Emphasizes employee flexibility and collaboration, indicating high task uncertainty
Match the following contextual factors with their potential impact on employee responses to their jobs:
Organizational culture and power = Affect employee responses to their jobs Travel requirements = Affect employee responses to their jobs Team norms = Affect employee responses to their jobs Electronic monitoring of work = Affect employee responses to their jobs
Match the following structural factors with their potential implications for job design problems:
Inspectors or checkers = Reduced autonomy and indirect feedback Troubleshooters = Reduced sense of responsibility and lessened task identity, autonomy, and feedback Communications and customer relations departments = Diluted direct feedback and task identity Labor pools = Destroyed feelings of task ownership and identity
Match the following structural factors with their potential implications for job design problems:
Narrow span of control = Likely overcontrol and reduced autonomy and empowerment Inspectors or checkers = Reduced task identity and autonomy Troubleshooters = Reduced exciting and challenging aspects of a job Communications and customer relations departments = Reduced direct feedback and task identity
Match the following information technologies with their potential uses in electronic monitoring of work:
Computers = Monitoring attendance, tardiness, work speed, break length/frequency Video cameras = Observing employees as they perform tasks Telephone technologies = Listening in on conversations with customers or others Computer networks = Monitoring types of messages being transmitted
Match the following concepts with their descriptions:
Sociotechnical systems model = Focuses on organizations as made up of people with various competencies who use tools and techniques to create goods or services valued by customers and stakeholders Task interdependence = Basis for forming teams, considers specific tasks to be performed by team members and the relationships among these tasks Job enrichment approach = Applied most successfully to industrial organizations, aims to increase job satisfaction by giving employees more control over their work Reciprocal interdependence = Requires high collaboration, communication, and team decision making, contrary to the statement provided
Match the following job design approaches with their primary goals:
Sociotechnical systems analysis = Find the best possible match between technology available, people involved, and organization's needs Job enrichment approach = Increase job satisfaction by giving employees more control over their work Ergonomics approach = Minimize physical demands and risks of work Structural clues method = Diagnose job design problems by examining contextual factors often associated with deficiencies in job design
Match the following key job characteristics with their descriptions:
Skill variety = Refers to the extent a job requires varied employee competencies Task identity = Requires employees to complete a whole and identifiable piece of work Task significance = Has a substantial impact on the experienced meaningfulness of work Autonomy = Refers to the extent employees have control over scheduling tasks and determining procedures
Match the following concerns raised by electronic monitoring with their descriptions:
Invasion of privacy = Serious ethical concern regarding excessive monitoring of employees while working Big Brother effect = Raising concerns about the growing use of electronic monitoring and its implications on employee privacy Labor pool impact = Influences feelings of task ownership and identity Technology usage = Tools, methods, and machines used to transform objects, and employees use it to produce desired results
Match the following job characteristics with their descriptions:
Skill variety = Refers to the extent a job requires varied employee competencies. Task identity = Requires employees to complete a whole and identifiable piece of work. Task significance = Has a substantial impact on people's lives. Autonomy = Empowers employees to schedule tasks and determine procedures.
Match the following impacts of enriched jobs with their descriptions:
Experienced meaningfulness of work = Impacted by skill variety, task identity, and task significance. Feelings of empowerment = Increased by autonomy. Job feedback source = Comes from the work itself, not a manager's performance appraisal. Individual differences influence = Responses to enriched jobs such as competencies, growth-need strength, and satisfaction with contextual factors.
Match the following statements with their correct descriptions:
Reciprocal interdependence = Requires high collaboration, communication, and team decision making. Job Characteristics Enrichment model = Enhances five job characteristics: skill variety, task identity, task significance, autonomy, and feedback. Surgeon job rates high on key job characteristics = Includes skill variety, task identity, task significance, autonomy, and feedback. Individual differences influence responses to enriched jobs = Factors include competencies, growth-need strength, and satisfaction with contextual factors.
Match the following structural factors with their potential implications for job design problems:
Inspectors or checkers = Reduced autonomy and feedback Troubleshooters = Lessened task identity, autonomy, and feedback Communications and customer relations departments = Diluted direct feedback and task identity Labor pools = Destroyed feelings of task ownership and identity
Match the following information technologies with their potential uses in electronic monitoring of work:
Computers = Monitoring attendance, tardiness, work speed, and types of messages on computer networks Video cameras = Observing employees as they perform tasks Telephone technologies = Listening in on conversations with customers or others Computer networks = Transmitting types of messages and monitoring conversations
Match the following contextual factors with their potential impact on employee responses to their jobs:
Organizational culture = Affects employee satisfaction Power and the political process = Can affect employee responses to their jobs Travel requirements = Can affect employee responses to their jobs Team norms = Can affect employee responses to their jobs
Match the following job design approaches with their primary focus:
Sociotechnical systems model = Designing social and technical systems with respect to each other and external demands Job enrichment approach = Increasing job tasks and responsibilities to make work more meaningful and rewarding Job Characteristics Enrichment model = Enhancing key job characteristics to improve motivation and performance Structural clues method = Diagnosing job design problems by analyzing organizational structure and processes
Match the following impacts of sociotechnical systems analysis with their descriptions:
Recognition of task interdependence = Basis for forming teams and considering relationships among tasks Formation of teams = Consideration of specific tasks to be performed by team members and relationships among these tasks Task interdependence = High collaboration, communication, and team decision making Application to industrial organizations = Successful application to complex sociotechnical systems in industrial settings
Match the following contextual factors with their potential impact on employee responses to enriched jobs:
Policies, supervision, salary, and work conditions = Influences employee responses to enriched jobs related to these factors Task significance = Impacts motivation and satisfaction with work Troubleshooters presence = Indicates less sense of responsibility for work results Workflow uncertainty = Impacts autonomy in the workplace
Match the following structural factors with their potential implications for job design problems:
Inspectors or checkers examining outputs = Leads to more direct feedback from the job itself Autonomy empowerment = Empowers employees to schedule tasks and determine procedures Narrow span of control = May result in overcontrol, reduce autonomy, and reduce empowerment Labor pools presence = Increases feelings of task ownership and identity
Match the following concepts with their descriptions:
Sociotechnical systems approach = Focuses on diagnosing demands from external stakeholders and internal adaptations Americans with Disabilities Act (ADA) = Created a demand for ergonomic adjustments in organizations Ergonomics approach = Minimizes physical demands and risks of work, ensuring job demands align with employees' capabilities Task uncertainty = The degree of knowledge an employee has about how to perform a job, and management attempts to minimize it through extensive training and standardization in assembly plants
Match the following examples with the corresponding concept:
Dolby Laboratories implementing ergonomic tools and training = Response to potential carpal tunnel risks Automobile assembly plants = Low workflow uncertainty Texas Nameplate Company's emphasis on employee flexibility and collaboration = High task uncertainty requires experience, judgment, and problem-solving ability Real estate agents' pooled interdependence = Interdependent task relations
Match the following statements with their correct implications:
Technology refers to tools, methods, and machines used to transform objects = Employees use it to produce desired results Workflow uncertainty = Impacts autonomy by the degree of knowledge an employee has about when inputs will be received Task interdependence = Refers to the degree of cooperation and decision making necessary between employees to perform their jobs High task uncertainty = Requires experience, judgment, and problem-solving ability
Match the job characteristic with its description:
Skill variety = Refers to the extent a job requires varied employee competencies Task identity = Requires employees to complete a whole and identifiable piece of work Task significance = Has a substantial impact on people's lives Autonomy = Empowers employees to schedule tasks and determine procedures
Match the individual difference with its influence on responses to enriched jobs:
Competencies = Positive feelings about tasks Growth-need strength = Favorable response to job enrichment programs Satisfaction with contextual factors = Influences employee responses to enriched jobs Interpersonal relations = Influences employee responses to enriched jobs
Match the statement with its impact on job enrichment:
Skill variety, task identity, and task significance impact experienced meaningfulness of work. = Experienced meaningfulness of work Autonomy increases personal responsibility and feelings of empowerment. = Employee empowerment Job feedback comes from the work itself, not a manager's performance appraisal. = Direct and clear information about work effectiveness Individual differences like competencies, growth-need strength, and satisfaction with contextual factors influence responses to enriched jobs. = Influence on responses to enriched jobs
Match the job characteristic with its role in key job characteristics for a surgeon:
Skill variety = High on key job characteristics for a surgeon Task identity = High on key job characteristics for a surgeon Task significance = High on key job characteristics for a surgeon Autonomy = High on key job characteristics for a surgeon
Match the statement with its impact on employee responses to enriched jobs:
Employees with needed competencies have positive feelings about tasks. = Influence on responses to enriched jobs Individuals with high growth-need strength respond favorably to job enrichment programs. = Favorable response to job enrichment programs Satisfaction with contextual factors influences employee responses to enriched jobs. = Influences employee responses to enriched jobs Managers should consider these individual differences when designing or redesigning jobs. = Consideration in job design or redesign
Match the statement with its description of job feedback:
Job feedback provides direct and clear information about work effectiveness. = Description of job feedback Job feedback comes from the work itself, not a manager's performance appraisal. = Source of job feedback Job feedback enhances skill variety, task identity, and task significance. = Enhancement by job feedback Job feedback is primarily based on coworkers' opinions. = Basis of job feedback
Study Notes
-
Reciprocal interdependence requires high collaboration, communication, and team decision making.
-
Job Characteristics Enrichment model enhances five job characteristics: skill variety, task identity, task significance, autonomy, and feedback.
-
Skill variety refers to the extent a job requires varied employee competencies.
-
Task identity requires employees to complete a whole and identifiable piece of work.
-
Task significance has a substantial impact on people's lives.
-
Autonomy empowers employees to schedule tasks and determine procedures.
-
Job feedback provides direct and clear information about work effectiveness.
-
Skill variety, task identity, and task significance impact experienced meaningfulness of work.
-
Autonomy increases personal responsibility and feelings of empowerment.
-
Job feedback comes from the work itself, not a manager's performance appraisal.
-
Surgeon job rates high on key job characteristics: skill variety, task identity, task significance, autonomy, and feedback.
-
Individual differences like competencies, growth-need strength, and satisfaction with contextual factors influence responses to enriched jobs.
-
Employees with needed competencies have positive feelings about tasks.
-
Individuals with high growth-need strength respond favorably to job enrichment programs.
-
Satisfaction with contextual factors (policies, supervision, salary, interpersonal relations, travel, work conditions) influences employee responses to enriched jobs.
-
Managers should consider these individual differences when designing or redesigning jobs.
-
Reciprocal interdependence requires high collaboration, communication, and team decision making.
-
Job Characteristics Enrichment model enhances five job characteristics: skill variety, task identity, task significance, autonomy, and feedback.
-
Skill variety refers to the extent a job requires varied employee competencies.
-
Task identity requires employees to complete a whole and identifiable piece of work.
-
Task significance has a substantial impact on people's lives.
-
Autonomy empowers employees to schedule tasks and determine procedures.
-
Job feedback provides direct and clear information about work effectiveness.
-
Skill variety, task identity, and task significance impact experienced meaningfulness of work.
-
Autonomy increases personal responsibility and feelings of empowerment.
-
Job feedback comes from the work itself, not a manager's performance appraisal.
-
Surgeon job rates high on key job characteristics: skill variety, task identity, task significance, autonomy, and feedback.
-
Individual differences like competencies, growth-need strength, and satisfaction with contextual factors influence responses to enriched jobs.
-
Employees with needed competencies have positive feelings about tasks.
-
Individuals with high growth-need strength respond favorably to job enrichment programs.
-
Satisfaction with contextual factors (policies, supervision, salary, interpersonal relations, travel, work conditions) influences employee responses to enriched jobs.
-
Managers should consider these individual differences when designing or redesigning jobs.
-
The sociotechnical systems approach focuses on diagnosing demands from external stakeholders and internal adaptations.
-
The Americans with Disabilities Act (ADA) passed in 1990 created a demand for ergonomic adjustments in organizations.
-
Ergonomics approach minimizes physical demands and risks of work, ensuring job demands align with employees' capabilities.
-
At Dolby Laboratories, ergonomic tools and training were implemented in response to potential carpal tunnel risks.
-
Technology refers to tools, methods, and machines used to transform objects, and employees use it to produce desired results.
-
Workflow uncertainty is the degree of knowledge an employee has about when inputs will be received, impacting autonomy.
-
Low workflow uncertainty exists in automobile assembly plants, where job engineering is used to minimize uncertainty.
-
Task uncertainty is the degree of knowledge an employee has about how to perform a job, and management attempts to minimize it through extensive training and standardization in assembly plants.
-
High task uncertainty requires experience, judgment, and problem-solving ability, with examples including the Texas Nameplate Company's emphasis on employee flexibility and collaboration.
-
Task interdependence is the degree of cooperation and decision making necessary between employees to perform their jobs.
-
Interdependent task relations include pooled, sequential, and reciprocal, with examples including real estate agents' pooled interdependence and the high degree of reciprocal interdependence in the construction of high-rise buildings.
-
Reciprocal interdependence requires high collaboration, communication, and team decision making.
-
Job Characteristics Enrichment model enhances five job characteristics: skill variety, task identity, task significance, autonomy, and feedback.
-
Skill variety refers to the extent a job requires varied employee competencies.
-
Task identity requires employees to complete a whole and identifiable piece of work.
-
Task significance has a substantial impact on people's lives.
-
Autonomy empowers employees to schedule tasks and determine procedures.
-
Job feedback provides direct and clear information about work effectiveness.
-
Skill variety, task identity, and task significance impact experienced meaningfulness of work.
-
Autonomy increases personal responsibility and feelings of empowerment.
-
Job feedback comes from the work itself, not a manager's performance appraisal.
-
Surgeon job rates high on key job characteristics: skill variety, task identity, task significance, autonomy, and feedback.
-
Individual differences like competencies, growth-need strength, and satisfaction with contextual factors influence responses to enriched jobs.
-
Employees with needed competencies have positive feelings about tasks.
-
Individuals with high growth-need strength respond favorably to job enrichment programs.
-
Satisfaction with contextual factors (policies, supervision, salary, interpersonal relations, travel, work conditions) influences employee responses to enriched jobs.
-
Managers should consider these individual differences when designing or redesigning jobs.
-
The sociotechnical systems approach focuses on diagnosing demands from external stakeholders and internal adaptations.
-
The Americans with Disabilities Act (ADA) passed in 1990 created a demand for ergonomic adjustments in organizations.
-
Ergonomics approach minimizes physical demands and risks of work, ensuring job demands align with employees' capabilities.
-
At Dolby Laboratories, ergonomic tools and training were implemented in response to potential carpal tunnel risks.
-
Technology refers to tools, methods, and machines used to transform objects, and employees use it to produce desired results.
-
Workflow uncertainty is the degree of knowledge an employee has about when inputs will be received, impacting autonomy.
-
Low workflow uncertainty exists in automobile assembly plants, where job engineering is used to minimize uncertainty.
-
Task uncertainty is the degree of knowledge an employee has about how to perform a job, and management attempts to minimize it through extensive training and standardization in assembly plants.
-
High task uncertainty requires experience, judgment, and problem-solving ability, with examples including the Texas Nameplate Company's emphasis on employee flexibility and collaboration.
-
Task interdependence is the degree of cooperation and decision making necessary between employees to perform their jobs.
-
Interdependent task relations include pooled, sequential, and reciprocal, with examples including real estate agents' pooled interdependence and the high degree of reciprocal interdependence in the construction of high-rise buildings.
-
Reciprocal interdependence requires high collaboration, communication, and team decision making.
-
Job Characteristics Enrichment model enhances five job characteristics: skill variety, task identity, task significance, autonomy, and feedback.
-
Skill variety refers to the extent a job requires varied employee competencies.
-
Task identity requires employees to complete a whole and identifiable piece of work.
-
Task significance has a substantial impact on people's lives.
-
Autonomy empowers employees to schedule tasks and determine procedures.
-
Job feedback provides direct and clear information about work effectiveness.
-
Skill variety, task identity, and task significance impact experienced meaningfulness of work.
-
Autonomy increases personal responsibility and feelings of empowerment.
-
Job feedback comes from the work itself, not a manager's performance appraisal.
-
Surgeon job rates high on key job characteristics: skill variety, task identity, task significance, autonomy, and feedback.
-
Individual differences like competencies, growth-need strength, and satisfaction with contextual factors influence responses to enriched jobs.
-
Employees with needed competencies have positive feelings about tasks.
-
Individuals with high growth-need strength respond favorably to job enrichment programs.
-
Satisfaction with contextual factors (policies, supervision, salary, interpersonal relations, travel, work conditions) influences employee responses to enriched jobs.
-
Managers should consider these individual differences when designing or redesigning jobs.
-
Reciprocal interdependence requires high collaboration, communication, and team decision making.
-
Job Characteristics Enrichment model enhances five job characteristics: skill variety, task identity, task significance, autonomy, and feedback.
-
Skill variety refers to the extent a job requires varied employee competencies.
-
Task identity requires employees to complete a whole and identifiable piece of work.
-
Task significance has a substantial impact on people's lives.
-
Autonomy empowers employees to schedule tasks and determine procedures.
-
Job feedback provides direct and clear information about work effectiveness.
-
Skill variety, task identity, and task significance impact experienced meaningfulness of work.
-
Autonomy increases personal responsibility and feelings of empowerment.
-
Job feedback comes from the work itself, not a manager's performance appraisal.
-
Surgeon job rates high on key job characteristics: skill variety, task identity, task significance, autonomy, and feedback.
-
Individual differences like competencies, growth-need strength, and satisfaction with contextual factors influence responses to enriched jobs.
-
Employees with needed competencies have positive feelings about tasks.
-
Individuals with high growth-need strength respond favorably to job enrichment programs.
-
Satisfaction with contextual factors (policies, supervision, salary, interpersonal relations, travel, work conditions) influences employee responses to enriched jobs.
-
Managers should consider these individual differences when designing or redesigning jobs.
This quiz covers different types of teams, such as family, sports, and work teams, as well as the job characteristics enrichment model which focuses on skill variety, task identity, task significance, autonomy, and feedback in a job.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
