Types of Products and Services Quiz

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Questions and Answers

What is the term used to represent products that consist of activities, benefits, or needs satisfaction that you can purchase?

  • Physical products
  • Intangible items
  • Services (correct)
  • Tangible goods

Which of the following is an example of a tangible product?

  • Laptop (correct)
  • Bank loan
  • Hairstyling service
  • Education

What is the core benefit of a product?

  • The value added for the customer (correct)
  • The level of customer service offered
  • The physical appearance of the product
  • The guarantee provided with the product

Which of the following best represents the difference between a product and a service?

<p>A product is tangible, while a service is intangible (C)</p> Signup and view all the answers

What should providers understand about the core benefit of a product or service?

<p>It is the fundamental level of value for the customer (B)</p> Signup and view all the answers

What does the concept of 'product levels' refer to?

<p>The layers of value added for the customer (B)</p> Signup and view all the answers

Which of the following is NOT an example of the 'werkelijk product' (actual product)?

<p>A tart pastry from Lotus Bakeries with attractive packaging (C)</p> Signup and view all the answers

What is the 'uitgebreid product' (augmented product) primarily focused on?

<p>The extras and additional benefits beyond the core product (B)</p> Signup and view all the answers

In the context of 'werkelijk product' and 'uitgebreid product', what does L'Oréal mainly offer for beautiful hair?

<p>The flacon with its contents (D)</p> Signup and view all the answers

What is the key objective for a marketer in understanding the 'uitgebreid product' and 'werkelijk product'?

<p>To identify the tangible and intangible aspects of a product (A)</p> Signup and view all the answers

In which type of product classification do industrial goods like raw materials and machinery belong?

<p>Consumer goods (C)</p> Signup and view all the answers

What is a characteristic of 'convenience goods' based on the given text?

<p>Easily available at many locations (B)</p> Signup and view all the answers

What is meant by 'consistent assortment' in the context of consumer goods?

<p>'Preference' for specific brands regardless of availability (B)</p> Signup and view all the answers

What distinguishes 'preference' products from 'convenience' products?

<p>'Preference' products require more effort in price comparison than 'convenience' products. (D)</p> Signup and view all the answers

What is essential for a marketer to understand about 'augmented products'?

<p>'Augmented products' provide extra benefits beyond the core product itself. (B)</p> Signup and view all the answers

Which of the following is NOT a typical example of B2B (business-to-business) products?

<p>Consumer electronics like smartphones (D)</p> Signup and view all the answers

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