Types of Organizational Citizenship Behaviors
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Questions and Answers

Which of the following is NOT a key factor that fosters high motivation?

  • Psychological empowerment (correct)
  • Goal setting theory
  • Expectancy theory
  • Equity theory

    • What does the text say is a current corporate buzzword for motivation?

  • Intensity
  • Persistence
  • Engagement (correct)
  • Effort

    • Which of the following is NOT a component of motivation that determines its direction, intensity, and persistence?

  • Energetic forces outside an employee
  • Energetic forces within an employee
  • Employee performance (correct)
  • Work-related effort

    • What does the text say employees must believe (expect) in order for motivation to be fostered according to expectancy theory?

    <p>That effort will result in performance, that performance will result in outcomes, and that those outcomes will be valuable</p> Signup and view all the answers

    Which of the following is NOT a source of self-efficacy according to Figure 6-3?

    <p>Emotional arousal</p> Signup and view all the answers

    What does the text say motivation determines in terms of work-related effort?

    <p>The direction, intensity, and persistence of work-related effort</p> Signup and view all the answers

    What is the definition of motivation?

    <p>A set of energetic forces that originates both within and outside an employee, initiates work-related effort, and determines its direction, intensity, and persistence</p> Signup and view all the answers

    Which of the following theories is NOT mentioned in the text as attempting to summarize the key factors that foster high motivation?

    <p>Attribution theory</p> Signup and view all the answers

    According to Figure 6-3, which source of self-efficacy is related to observing others successfully perform a task?

    <p>Vicarious experiences</p> Signup and view all the answers

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