Types of Organizational Citizenship Behaviors

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9 Questions

Which of the following is NOT a key factor that fosters high motivation?

Psychological empowerment

What does the text say is a current corporate buzzword for motivation?

Engagement

Which of the following is NOT a component of motivation that determines its direction, intensity, and persistence?

Employee performance

What does the text say employees must believe (expect) in order for motivation to be fostered according to expectancy theory?

That effort will result in performance, that performance will result in outcomes, and that those outcomes will be valuable

Which of the following is NOT a source of self-efficacy according to Figure 6-3?

Emotional arousal

What does the text say motivation determines in terms of work-related effort?

The direction, intensity, and persistence of work-related effort

What is the definition of motivation?

A set of energetic forces that originates both within and outside an employee, initiates work-related effort, and determines its direction, intensity, and persistence

Which of the following theories is NOT mentioned in the text as attempting to summarize the key factors that foster high motivation?

Attribution theory

According to Figure 6-3, which source of self-efficacy is related to observing others successfully perform a task?

Vicarious experiences

Learn about the different types of voluntary activities that contribute to an organization's success without expecting rewards. Explore how organizational citizenship behavior involves supporting the organization through voice, civic virtue, and boosterism.

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